Customers are delighted by the refurbished Pro Smart Wi-Fi Video Doorbell's picture quality, ease of use, and straightforward installation. Many appreciate its improved security features and the convenience of a wired connection, eliminating battery concerns. However, some users experienced connectivity issues and motion detection sensitivity problems. A few reported instances of the doorbell malfunctioning after a short period.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 67 reviews
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Super happy with these.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These refurbished ring pros are perfect. They come in the box like new ones with all the stuff a new one comes with. Amazon had a lot of bad reviews on their refurbished ring pros and Best Buy didn’t. After some research the selling company does their refurbishing or contracts it out. Geek squad wins again I guess. I have 2 and replaced my old doorbell transformer with a 24v 40VA transformer and they work perfect. They haven’t went offline once. I have spectrum internet with no WiFi extender. The picture and videos is great. Peace of mind that you can see what’s going on whether your in the basement or not at home at all!
I would recommend this to a friend
Brand response from Ring
Posted .
Hello Iseeu,
We are pleased to read that you are enjoying your new Ring Pro device! We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!
Please feel free to reach out on our community forum at https://community.ring.com/ if you need additional information regarding your product.
Thank you, Alexis with Ring
Rated 4 out of 5 stars
Not the biggest fan
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I wasn’t keen on having to have an electrician drill a hole into the moulding of my door. It works, but I don’t like that the set up is all or nothing if someone is passing by.
I would recommend this to a friend
Rated 2 out of 5 stars
Caution
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Unit was not a factory refurbished unit it was a return. Found old doorbell and used screws in box.
No, I would not recommend this to a friend
Pros mentioned:
Ease of use, Picture quality
Cons mentioned:
Battery life
Rated 5 out of 5 stars
Great stuff
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very easy to install. Great quality image, Inlikebthte fact that it doesn’t use batteries ad it can be a hassle to maintain and sometimes costly.
I would recommend this to a friend
Brand response from Ring
Posted .
Hello Joey,
We are pleased to read that you are enjoying your new Ring Pro device! We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!
Please feel free to reach out on our community forum at https://community.ring.com/ if you need additional information regarding your product.
Thank you, Alexis with Ring
Pros mentioned:
Picture quality
Rated 4 out of 5 stars
Good product - well refurbished
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I decided to give a try to a refurbished Ring Doorbell Pro rather than paying the higher "new" price. I'll admit, I was skeptical, but because it had a year warranty, I figured I'd give it a try. I must say, upon opening the box, I wondered if I was sent a new one instead. I certainly couldn't tell the difference!
Set up was easy, after a couple of hiccups that were through no fault of the Ring product. I think the instructions could have been just a bit clearer, but maybe it was my interpretation. Bottom line, it works well and the picture is excellent. The audio seems a bit delayed, though. But I've only used it once to talk to someone at my door. I'll give it more talk opportunities and see if that first time was just a fluke.
I'm considering getting a Ring camera for my back door now and I'll definitely look at a refurbished.
I would recommend this to a friend
Brand response from Ring
Posted .
Hello HBM1,
We are pleased to read that you are enjoying your new Ring Pro device! We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!
Please feel free to reach out on our community forum at https://community.ring.com/ if you need additional information regarding your product.
Thank you, Alexis with Ring
Pros mentioned:
Security
Rated 5 out of 5 stars
Awesome doorbell and security!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This doorbell is actually pretty neat and you can change so many settings to your liking to get things the way you want it. I love this things, although I am debating switching to Nest doorbell because everything else in my home is Google-based. However, not complaints and really neat for the money! Great for package security too!!
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Great doorbell camera
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ring doorbell camera is great
For the price you can't go wrong
Although is a few year old it is still top of the line at the time.
I like the ring product .
Only problem is that i have to pay for the monthly fee for the service:(
I would recommend this to a friend
Pros mentioned:
Ease of use, Picture quality
Rated 5 out of 5 stars
Good doorbell
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This doorbell is very easy to use and set up. The picture is good and it’s nice to be able to look at it during the day when we are not home.
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Great product!
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great quality product, highly recommended the Ring devices. I do wish the face plates were made from a sturdy metal, other than that, they are awesome.
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Great Quality
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This was in perfect shape with all brand new parts and packaging, so first class refurbishing! (Couldn't tell the difference with new.)
This comes with 4 different color shells to match your house, special wire sets in case you have a strange connection requirement, screwdriver, and even a masonry drill bit in case your house is not wood (like mine).
The video quality is great, and I was surprised at how sensitive the microphone is. (We saw and heard a fox walking by the first night.) The app is pretty powerful. The only con is the monthly subscription if you want all the features.
I would recommend this to a friend
Pros mentioned:
Ease of use, Picture quality
Rated 5 out of 5 stars
YES!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased this new model for my new home. Works great, easy to use, clear, fits well w/ my other Ring products.
I would recommend this to a friend
Cons mentioned:
Motion detection
Rated 4 out of 5 stars
Pretty nice but very sensitive with alerts
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The product does work as designed and I'm glad a wired option is available so I don't have to deal with batteries and recharging. The amount of alarms/bells going off when there is motion is way too much. Best thing to do is set it to an alert only when someone rings your doorbell or else you will go nutz!!
I would recommend this to a friend
Brand response from Ring
Posted .
Hello 2013Yamahasx210,
We are pleased to read that you are enjoying your new Ring Pro device! We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!
Please feel free to reach out on our community forum at https://community.ring.com/ if you need additional information regarding your product.
Thank you, Alexis with Ring
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
LoveIt
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This product is very consumer friendly to install and looks awesome on my home.
I would recommend this to a friend
Pros mentioned:
Ease of use, Installation
Rated 5 out of 5 stars
Best purchase ever
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to use and install, even if you never had a doorbell, works perfect.
I would recommend this to a friend
Cons mentioned:
Motion detection
Rated 3 out of 5 stars
Alright
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Alright doorbell does it job, first month you get too view motion detection after that you have to pay for a monthly subscription, if u dont get the subscription you can only view live view .not really a big fan of it .
I would recommend this to a friend
Brand response from Ring
Posted .
Hi Onelove,
Thank you for sharing your experience with us! It's so important that you have a Ring Video Doorbell Pro that works well for you and your home security. You are correct, with every Ring doorbell or camera you set up on your account, you will get a free 30-day Ring Protect trial. While subscribed to one of our optional Ring Protect Plans, you will be able to access videos from every ring, motion, and live view event for up to 60 days (US). You can also access, download, and share past Ring videos. Without this service, you will still receive real-time video alerts on your smartphone as well as have access to the Live View feature. Additional information about the optional Ring Protect Plan can be found on our support website, here: https://ring.com/protect-plans.
Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!
Best, Caitlin with Ring
Cons mentioned:
Internet connection
Rated 4 out of 5 stars
Peace of Mind
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It gets the job done and makes me feel safe and secure during the day and while I’m sleeping. The only annoyance is that it’ll lag from time to time… that could be the internet connection. I’m very happy with my purchase and I adore the changeable face plates
I would recommend this to a friend
Pros mentioned:
Ease of use, Installation
Rated 5 out of 5 stars
Perfect
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to use and install. Love this product it’s amazing
I would recommend this to a friend
Brand response from Ring
Posted .
Hello Cak8530,
We are pleased to read that you are enjoying your new Ring Pro device! We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!
Please feel free to reach out on our community forum at https://community.ring.com/ if you need additional information regarding your product.
Thank you, Alexis with Ring
Cons mentioned:
Motion detection
Rated 4 out of 5 stars
This is a bang
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very happy to get this stuff. I nedd to readjust the sensors because it is sensitive to any thing moving, and my phone has been chiming restlessly. Overall, great product and I need to get the floodlight for the patio.
I would recommend this to a friend
Cons mentioned:
Battery life
Rated 4 out of 5 stars
Works well.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this device to replace a Ring 2 that would not function with a existing doorbell. The Ring Pro works an existing doorbell and with the items included with the Ring Pro it does not have to be recharged constantly as the Ring 2 does.
I would recommend this to a friend
Brand response from Ring
Posted .
Hello Mike123,
We are pleased to read that you are enjoying your new Ring Pro device! We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!
Please feel free to reach out on our community forum at https://community.ring.com/ if you need additional information regarding your product.
Thank you, Alexis with Ring
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Glad we went ahead with it.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We had been thinking about a Ring doorbell for awhile. After having some incidents in our neighborhood, we decided it was time. The set up was easy. The ongoing plans reasonable. The apps and management / monitoring easy and helpful. We now have pease of mind. The 1080 camera gives great video and picture.