Customer Ratings & Reviews
- Model:
- 4850R
- SKU:
- 12498499
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Slick and fast
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super slick and fast interface, I would definitely buy again (I have 3 Roku)
I would recommend this to a friendLive Roku but stick with the stick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overrated from just the regular 4K stick. Love Roku but this is overrated. Just buy the stick
I would recommend this to a friendDon't Buy Yet, Major Issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Major issues with the new 2024 Roku Ultra. Roku support has no answers for why it's not supporting Dolby Atmos or recognizing Dolby Vision and HDR content. No issues with previous 2022 Roku Ultra but I just bought two new 2024 ultras and both having same issues. went through multiple resets and adjustments no luck, my tv is LG OLED 65cx supports all content and my LG SN9YG soundbar supports Atmos. Very disappointed that it's not out of the box ready have seen other reddit comments with similar issues. If you have the 2022 ultra don't upgrade.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello David, thank you for providing your feedback. We recognize the significance of optimizing your Dolby Atmos setup and are pleased to clarify. In our latest model, we have refined the manner in which the Dolby Atmos badge is displayed to ensure it accurately indicates when content is genuinely optimized for Atmos. Please be assured that the audio quality remains as high as that of your previous model.
With regard to your experience with our Customer Support, we sincerely regret that it did not meet our standards for service. We have escalated your ticket to a member of our support team, who will be in touch with you via email to gather additional information about your device and to provide you with direct assistance.
We hope this explanation clarifies the recent changes. We remain available to address any further inquiries you may have.
Happy Streaming!
Roku Customer Advocate
Roku.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great add on for more uses on the TV and not too pricey.
I would recommend this to a friendPoor customer service Amazon has better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model was not delivered as stated in the description by a third party seller. It was a older model delivered. They apologized for the mistake asked if I want to return it. I Then went to Best buy to return and the store would not accept the return due to the reseller was not allowed at the store. Then I had return via UPS. Had to pay for shipping. I did get my money back but lost president day deal due to the mistake for the latest model. Customer service was poor at the store. They used take care of customers but now buyer beware. You may not get what you paid for. Not buying from Best buy again
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hello! Tanks for sharing. We understand how you feel. If you would like to share your experience with the store, you can contact their team here: https://www.bestbuy.com/services/presales/contactus/education?contact. They will surely value your feedback. Thanks for choosing Roku. Elmer, Roku Customer Advocate
I wanted to love it, but...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It could be great, i love the simple menu, but... It limits what apps you can install. you'll find that roku dictates what apps it allows you to install, and some of the ones we like can't be loaded onto this device. So it's quite limited in that regard. The other thing was , ours was glitchy. Maybe it was our router's fault, I don't know, but we experienced a lot of unwanted freezes and exiting a show that we were watching. I don't want to blame this device if it is our router's fault, but then again it could be this device's fault. So my recommendation where glitchiness is concerned, check other reviews and see if they experienced this issue as well. If others haven't experienced it, then the issue is probably with the router, and not this streamer.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! Thanks for informing us about your concern. Just a quick note, the Roku Ultra doesn't restrict app installations, but storage for channels is limited. As you add more apps, the system might offload less frequently used ones, leading to a slight delay when opening them. Also, popular streaming apps like Netflix, Hulu, and Disney+ can be used across different U.S. states, but some content may have location-based restrictions. If you experience issues, verify if the app is available in your region or if your Roku account is linked to a U.S. location. Additionally, to resolve the other issue, try unplugging your Wi-Fi router for at least 60 seconds. Then, restart your Roku device by navigating to Home > Settings > System > System Restart. You can also try resetting your device's Wi-Fi connection through the Roku system. For guidance, refer to this link at https://support.roku.com/article/208757008#section-2. If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Elmer, Roku Customer Advocate
The best roll has to offer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent …,, This Roku device has everything you need for streaming content.
I would recommend this to a friendGreat gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift, good for streaming shows and movies for free with great speeds
I would recommend this to a friendAwesome product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Roku allows to stream anything you could ever want to watch! Highly recommend it.
I would recommend this to a friendLove Roku!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is mybfirst time trying Roku. I have the 4k and it is awesome!
I would recommend this to a friendToku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Roku and have 4 of ulta roku. Travel with it in a sprinter and 2nd home
I would recommend this to a friendNo cable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit makes it possible to enjoy cable less tv ! We love ours
I would recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love all ROKU products! When looking for a streaming device roku is ny go to!
I would recommend this to a friendUpgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 4 Rokus, a 2022 ultra but gets hot this 2024 does not even get warm.
I would recommend this to a friendNew roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded my old roku to this. Great interface, easy to setup and use.
I would recommend this to a friendRoku 4K
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast delivery and easy install and set up. Works beautifully.
I would recommend this to a friendLove me a Roku!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku makes it really easy to navigate through the apps!
I would recommend this to a friendGood but not Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture good but crackly sound when changing streaming channels.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Pat, thank you for sharing your experience with us. For a quick fix, it is imperative to ensure that your device is operating on the latest software version. This will significantly enhance its functionality and provide access to the most recent features. To verify, navigate to Home > Settings > System > Software Update > Check Now. Additionally, reinstallation of the affected channel is recommended. Moreover, it is essential to ascertain the stability of your Wi-Fi connection to enable uninterrupted streaming. For further guidance, please refer to the following link: https://support.roku.com/article/208755548#section-0. If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Elmer, Roku Customer Advocate
Great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eady setup with wide variety of built in services.
I would recommend this to a friendlove roku
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you can't go wrong with Roku and this is their flagship device
I would recommend this to a friend
