Customer Ratings & Reviews
- Model:
- 4850R
- SKU:
- 12498499
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
It's Just OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had putting it to use. Not easy for a person who is not used to installing something like this.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, Carol. We appreciate your feedback and apologize for any inconvenience you've experienced.
Are you having trouble setting up the device? Here's a helpful article that you can follow to set up the device: https://support.roku.com/article/223372368. If you need assistance, please don't hesitate to contact us at support.roku.com/contactus. We will be more than happy to help you out. Happy Streaming! Bernie, Roku Customer Advocate
Poor audio performance and connectivity
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a 2024 Roku model 4850X, and I've had nothing but problems with the unit after the first 2 days. At least once a day, the screen will go blank and my TV advises that there isn't any input source connected; this is fixed each time by physically unplugging the Roku and plugging it back in. Audio levels swing greatly between apps, and sometimes within the same app, in a way that wasn't present with previous Rokus (in general, the volume output is 50%-70% compared to previous Rokus). Sometimes the rechargeable USB-C remote just stops working altogether. I tried troubleshooting in good faith, and then after I finally gave up, I learned there is only a 14-day return window for this item. It's probably a good idea to stay away from this 4850X model until Roku puts out an update
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Daniel, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Bernie, Roku Customer Advocate
It’s ok, but not ok.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not synching with the picture, and the unit is directly connected to 2 gps internet.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Rob, this is a bit unusual, and we would like to help. For a quick fix, ensuring that your device is operating on the latest software version is imperative. This will significantly enhance its functionality and provide access to the most recent features. Navigate to Home > Settings > System > Software Update > Check Now to verify. Additionally, reinstallation of the affected channel is recommended. Moreover, it is essential to know the stability of your Wi-Fi connection to access uninterrupted streaming. For further guidance, please refer to the following link: https://support.roku.com/article/208755548#section-0. If none of these suggestions work, please get in touch with a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Elmer, Roku Customer Advocate
Problems with remote control.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote control freezes. I won't recommend it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, Mike. We appreciate your feedback and are here to help. Are you still having issues with your remote by chance? You can repair the remote after the setup. You can try to press and hold the Back and Home buttons simultaneously for about 30 seconds to reset it. After doing so, repair it again to see if this will make any difference. Here’s the detailed info on how to fix your remote: https://support.roku.com/article/21303049528855. Need help? Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Happy Streaming! Bernie, Roku Customer Advocate
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work for 1 day without issues, then it would reboot about 3 times a day for no reason. Today was the worst, turned it on and everything froze, couldn't choose my streaming apps, would automatically default to the Roku channel then freeze up and reboot. I think it has gremlins in it. Going back to Bestbuy . I have a Roku Ultra from 2020 and never had an issue with it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for sharing. This sounds a bit unusual, and we'd like to learn more and help you troubleshoot this. Please visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Bernie, Roku Customer Advocate
Garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How convenient, device needs to be unplugged and plugged back in every time it is used and the battery on the rechargeable remote last < 1 day-- all 5 days after it is not returnable.
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hello, Thomas. Thank you for sharing. Please be advised that the Roku Voice Remote Pro takes a full charge of 3 hours and typically lasts 2 months from an empty battery. Learn more about the Roku Voice Remote Pro: https://support.roku.com/article/1500000696321. In addition, please check the software version of the device if it's up to date. If you have questions about Roku, you can contact us at support.roku.com/contactus. Happy Streaming! Bernie, Roku Customer Advocate
Defective
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device would not work correctly for controlling the volume on my tv. I have another Roku that is older that worked fine. We wanted to get the lighted remote and better performance,but if you can’t control the volume it isn’t worth doing.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Bennett, thank you for your patience and understanding. No worries, we're here to help! For optimal performance, please ensure your Roku device is updated to the latest software version. Go to Home > Settings > System > Software Update > Check Now to check for updates. Also, try resetting your remote for the TV control. You can follow this step, Press Home>Setting>Remote & Devices>Remote>Choose your voice remote from the list and select Set up remote for TV control. To learn more, you can refer to this link: https://support.roku.com/article/115013019828. If you do have other concerns. Please visit us online at http://support.roku.com/contactus.
Thanks again, and Happy Streaming
Elmer, Roku Customer Advocate
Do not buy if in dorm
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy a Roku if you live in a dorm or somewhere with shared Wi-Fi. People on the same WiFi can and will connect to it and be able to control it and there is no way to disable on device. Tons of forum posts suggest there's settings to stop it, but those settings do not stop remote control, just limit the kinds of control they can do (and the limits are minimal).
No, I would not recommend this to a friendDon't buy Roku.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a firestick and was told Roku was much better and I will have better response and fewer buffering issues. That could not be further from the truth. I cannot stand Roku, always a problem.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Ernie, thanks for sharing. This sounds a bit unusual, and we'd like to learn more and help troubleshoot this with you. Please visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Elmer, Roku Customer Advocate
Remote is garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Roku works but the remote doesn't use batteries. guess what if the charging cord is broke your remote will not work. we tries other USB-C and they don't work
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! Thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Elmer, Roku Customer Advocate
Not good streamder
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Roku has become ad driven. Roku ads icons to homepage, McDonalds ads etc. Inconsistent update. One Roku has newest software, and other same model doesn’t have newest update. Freezes alot. Will be switching to new Streamer. Zero customer service support for issues
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Timothy, thank you for sharing. You can manage ads on your Roku by hiding individual ads, limiting specific 'sensitive' ad categories, and disabling sponsored wallpapers. However, these settings do not remove video ads in streaming apps or certain themed background ads. For reference, use this link: https://support.roku.com/article/16255268195607. One Roku device may not be updating because updates are rolled out in stages. You can manually update the other device by going to Home > Settings > System > Software Update > Check Now. Also, ensure your Wi-Fi connection is stable for uninterrupted streaming. For further guidance, refer to: https://support.roku.com/article/213122277#section-1. If you need assistance, let us know at support.roku.com/contactus. Thanks! Elmer, Roku Customer Advocate
Watch out your sound output!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good always on Dolby Vision set up. But watch out on your sound output preferences, it might conflict on decoding leasing to sound cut offs and/or a SQUEALING beep sound. I did everything from cables to reset (8 times!) and all nothing. Returning it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Pedro, help has arrived! Please visit us online at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to help. Thank you! Roku Customer Advocate
They have lost their quality and dependability.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 6 ROKU’s but this last one is a dud, they have lost their quality control. The volumn just cuts off!! Then u have to reset and you may hear for a while, but then it loses it!!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Paul, this sounds unusual, and we're here to help. Please visit us online to contact our customer support team at support.roku.com/contactus so that we can assist. Your satisfaction is our priority. Thanks! Bernie, Roku Customer Advocate.
Worst Roku I own
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This streaming device is constantly loosing connection to internet even with a wired connection. Constantly having to restart device to clear issues and setting internet connection back up. Based on this device I am not sure I will buy another Roku device.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Todd, thank you for sharing your experience with us. The issue you've described seems a bit unusual. We recommend following these steps to potentially resolve the issue: First, try restarting your Roku device by navigating to Home > Settings > System > System Restart. It is also essential to ascertain the stability of your Wi-Fi connection to enable uninterrupted streaming. For further guidance, please refer to the following link: https://support.roku.com/article/213122277#section-1. Additionally, consider connecting to a different network, such as a mobile hotspot, to determine if the issue lies with your Wi-Fi router or Roku device. If the problem persists, please feel free to reach out to us at support.roku.com/contactus.
Thanks!
Elmer, Roku Customer Advocate
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We didn’t receive it and we were never notified that we wouldn’t be getting it yesterday!
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hello, Beth. Thanks for flagging, and we're sorry to hear this. We highly recommend contacting the package carrier to see updates with the order. Thanks for choosing Roku and we hope that this product will be delivered soon. Many thanks! Bernie, Roku Customer Advocate
Best Buy is no help
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote stopped working after a week, on week 2 it would not work at all. I called/texted Best Buy and they said I only had 14 days to return/exhange it. It was a 2 hour process, they said I had to contact ROKU directly, that was another hour process, I had to take photos of the front and back of the remote, and do certain things to reset it, and I only had 5 minutes, if I did not reply to the chat, they would cut me off, highly stressfull
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we’re sorry to hear about the frustrating experience this caused and appreciate your patience. Were you able to get your remote issue resolved? We’ll be sure to share your feedback on the chat time limit with our team. In the meantime, feel free us know if there’s anything else we can do to help. Happy Streaming! Elmer, Roku Customer Advocate
Roku Ultimate did not work for us.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Low volume on both TVs when streaming with Roku Ultimate. We were unable to adjust settings to increase volume.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Maria, thank you for sharing your experience with us. No worries, we are always here and ready to help. To start, please check that the TV's volume is turned up and not muted. Then, adjust the Roku's sound settings by playing any content and pressing the 'Star' button on your Roku remote to find and enable 'Volume Leveling' or choose a different 'Sound Mode'. You can use this link as a reference: https://support.roku.com/article/226802507. If those steps do not resolve the issue, please restart both the Roku and the TV, check your HDMI connections, and ensure that all software is updated. Having the latest version will help you achieve optimal, bug-free performance with the latest features. To check for updates manually, press Home > Settings > System > Software Update > Check Now. If the issue persists, please let us know at support.roku.com/contactus. Thank you! Elmer, Roku Customer Advocate
Disappointing
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first bought this product work fine but now loses Internet all the time and have to restart it
No, I would not recommend this to a friendWorse customer service ever refund issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting on this refund. What is the hold up?
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Sasha. Thank you for your input! We're here to help. We advise you to contact the store where you requested the refund. e apologize for the inconvenience this has caused you. But if ever you need help, you can contact our support team at support.roku.com/contactus. We'll be happy to assist you. Happy Streaming! Roku Customer Advocate
Not worth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow and returned the product. Have 1 gig internet and went back to Apple TV.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi, Jreis! Thanks for taking a moment to share. We’re sorry to hear that it didn’t work out. We appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Roku Customer Advocate
