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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1017 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,017 reviews
  • Rated 4 out of 5 stars

    Microwave that does good work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected especially when you learn the different power levels and how they cook

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You not regret it. it will heat up your food so fast. 

    I would recommend this to a friend
  • Cons mentioned:
    Door handle

    Rated 1 out of 5 stars

    Defective handle-door attachment

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this microwave in Sept. 2021. In Jan. 2022, four months later, the bottom of the handle detached itself from the door. It was under warranty, so the door was replaced. The repairman told me to be sure and open the door from the CENTER of the handle. I started doing that. The handle lasted 10 months instead of four months, but today the bottom of the handle again detached from the door. It is now out of warranty. I will be buying a new microwave (NOT Samsung) because I know that even if I pay to get it fixed, the most I can expect is a year before it breaks again.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Unhappy with the finger/handprints that show up easily.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi SuzE,

      We recognize that you are unhappy with your microwave's stainless steel material. We wish to help as best as we can.

      As you may already know, the stainless steel material on your microwave is not fingerprint-resistant; however, that does not mean that cleaning is to be difficult. To make things easier with cleaning, I have shared a Samsung link that will help with your experience.

      How to clean a Samsung microwave: (Make your microwave's exterior shine)
      https://www.samsung.com/us/support/answer/ANS00062285/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146740031 to help our team pull up your information.

      Leo Samsung

  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I wanted, very happy with this purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung sprung

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave. The only thing I didn’t like was the one fan level. Other than this is serves the purpose of warming up food ect….

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Spacious and heat everything very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent work!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was installed by a third party. It was an excellent experience. They were very knowledgeable, quick, and respectful of my home. I was very pleased with my experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent microwave, crappy factory bulb

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should. I was disappointed that I had to replace the bulb within a few months of purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Faulty microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After installing the new microwave the installer tested it 3 time. It made a terrible sound on starting that I never heard before. He call the company and said to send a new one out to be installed that this one was faulty.six weeks have gone by and I still DO NOT have the new one!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and easy to clean and use, Samsung quality is something I usually trust for all my home appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Biggest bang for my buck. Looks great and sleek with the rest of the appliances. No issues with the actual function of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Microwave on the Market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product! I would highly recommend to anyone in the market!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Checks all the boxes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is about as basic as a microwave can get. Only two doors for the vent fan and no quick select time settings. It goes work great and looks nice in my kitchen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great new Samsung Microwave!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my new Samsung over the Stove Microwave. Very stylish and works perfectly. Appears to be sturdily built and should last a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good replacement

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had one for 6 years until I decided to clean id and I put too much water so I replaced it by this model, my previous model had a bigger plate that my only complain

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit well and bring out the kitchen. Love this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am happy with this purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very convenient to have the microwave and hood all in one unit. The delivery and installation were great, hook up was easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mrs.Blanton

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to push in some of the buttons like start, timer and some other buttons . You can’t just push the button and it start .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This over-the-range microwave is a perfect fit for my kitchen, and matches my other appliances.

    I would recommend this to a friend
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