Customer Ratings & Reviews
- Model:
- ME21DG6300SRAA
- SKU:
- 10926587
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Poor product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item failed short after a year. Even getting the warranty it's too much hassle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DevonJ, we understand your frustration with your microwave. We want to speak to you directly and get more information about your microwave for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number (1151677702) to help our team pull up your information.
Have a great day.
^Camille
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a little over a year and it has stop heating. This is my second Samsung in four years and I don’t have small kids and we don’t use much because we are cookers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Quita,
We understand the importance of having a reliable appliance at home. Let us help you with your microwave.
Here is a link with steps to help you with your microwave that stopped heating.
Samsung microwave is not heating or has stopped working
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
We'd be happy to speak with you to provide further assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150685427) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Defective heat element
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been having issue with heat, and not properly heating. Samsung tech didnt really provide help on the issue. But refuse to acknowledge how long it takes to warm up frozen food. Its alright to warm water ut not what we got it for. Are return window was short i recommend getting a petection because Samsung wont help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JakeT,
We understand how important a reliable microwave is in reheating food and preparing meals. Let's get the information you need to ensure the microwave is operating smoothly.
The link below will help you address the issue with the microwave. Learn more by checking the hyperlinks. You can also set up a service call if necessary.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need further assistance with the microwave, please feel free to contact us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148692602) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Missing parts
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave was missing parts Best Buy said the would send a technician to bring parts and install and the have not called to set up appointment. Very disappointed in service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Defectuoso
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 meses y se descompuso llame la garantia de samsung lo compuso y 15 dias despues volvio a descomponerse
No, I would not recommend this to a friendDied after 9 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Woke up to a dead microwave 9months after purchase!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DebbieD,
We want to inquire more about what transpires with the microwave and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Bad microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible microwave. Dark on the inside. Light is dim and you see nothing. Whoever designed this microwave is a total idiot
No, I would not recommend this to a friendBrand response from Samsung
Posted .BasemA, sharing your observation about the microwave matters. Let's get the help you need.
The microwave is dark inside, as this is necessary to keep the microwave energy inside the microwave. It is required for both the operation of the oven and for safety. If it were not there, the energy would not stay in the microwave oven and wouldn't cook your food.
Additionally, if your microwave light is dim, we recommend checking that nothing is blocking the light and that you haven't left the microwave door open for an extended period. For more details, please check the link in your user manual. Turn to page 37, "Troubleshooting (The interior light is dim or does not turn on), and page 33, "Replacing the oven light."
Manual
https://downloadcenter.samsung.com/content/UM/202502/20250214160226972/O_01._IB_FULL_ME7500D_GOOD_ME21DG6300SR_AA_AC_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148839074) to help our team pull up your information.
Have a great day.
^Camille
HORRIBLE PRODUCT!~!!!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this range and the matching microwave and less than a year later we have replaced the microwave once and now both the new microwave AND range have stopped working! DO NOT BUY THIS GARBAGE!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KellyR,
We understand that owning a range and a microwave that stopped working can be frustrating. Let us help.
Below is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Below is a link with troubleshooting steps to try when the range does turn on.
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
You may also refer to the user manual for other recommended actions when the microwave is not working. Turn to page 35.
https://downloadcenter.samsung.com/content/UM/202402/20240227133717890/O_01._IB_FULL_ME7500D_GOOD_ME21DG6300SR_AA_AC_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148155853) to help our team pull up your information when you message us.
Thank you.
-Angelica
Avoid
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife wanted it to match the new stove. Got installed on 12/11/24. Died on 12/20/24. No service tech for over a week. Store cant help unless I use my protection plan. Then Id have to buy a new protection plan
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how you feel regarding this microwave. We are here to help you.
We would like to speak to you directly to provide opti and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147993465), to help our team pull up your information.
Have a great day!
^Rodel
- Pros mentioned:Overall performance
Great but wish it had a few feature changes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great but wish it had a cpl features like a lighted touch panel bc it’s at the bottom instead of the side and hard to see the specific location of the buttons, select the time to defrost vs default 9 mins, reverse order of exhaust fan from starting at high to the lowest first, and a clock setting. Dont know if automatically adjusts for daylight savings time or not
No, I would not recommend this to a friend - Pros mentioned:Overall performance, Size
Owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good, works good fits good. I do with the info panel was back-lit so it would be easier to see.
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung is the best!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new microwave is amazing I concting with app on cellphone
I would recommend this to a friend - Pros mentioned:Overall performance
Satisfied.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed over a year ago and still works great. I dont have any complaints. The led lighting underneath can be very helpful while cooking.
I would recommend this to a friend - Pros mentioned:Overall performance
MAKE IT HOT!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works. Heats,defrosts and cooks. I have Samsung TV that is connected to Microwave. Lets me know when done.
I would recommend this to a friend - Pros mentioned:Overall performance
SAMSUNG ROCKS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly so far. This is the second Samsung over stove microwave at our home. The first one lasted 12 years with no issues.
I would recommend this to a friend - Pros mentioned:Overall performance
Very good microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good microwave that function great. Inside bigger than my previous one. Looks very decent in my kitchen.
I would recommend this to a friend - Pros mentioned:Design
I love Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This beautiful GA dishwasher I purchased a lot of them
I would recommend this to a friend - Pros mentioned:Overall performance
great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.product is great and our salesman was very helpful in picking this item out
I would recommend this to a friend - Pros mentioned:Ease of use, Overall performance
nice microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice looking and easy to install, works as expected
I would recommend this to a friend - Pros mentioned:Overall performance
Modern Appeal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new modern look. It gives my kitchen a more up to date look
I would recommend this to a friend
