Customer Ratings & Reviews
- Model:
- OBX RF22R7551SG
- SKU:
- 6586670
to a friend
Steer clear of Samsung appliances
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing product. The icemaker stopped working after about 1 1/2 years, meaning repairs are no longer covered by warranty. This is a well known issue with Samsung icemakers, and they have yet to issue a recall for it. Just google "Samsung Ice maker" and you will see what I mean. After Samsung customer service quoted me $140 to repair the icemaker, I agreed to have their Authorized service provider "Home Service Network" come out to do the repair. HSN is now quoting me upwards of $500 for the repair, and every time I call them to get more information they either do not pick up, or flat out hang up on me I will never buy a Samsung appliance again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
It sounds incredibly frustrating to deal with this situation, especially when you were already let down by the initial experience. We would love to speak to you directly to provide details on the repair and determine what steps can be taken to help with your refrigerator. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148505484 to help our team pull up your information.
Leo
Horrible experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is the worst I've ever encountered. I bought it two years ago, and it has already stopped working, leaving me unable to fix it. It's no longer available, and I'm glad—this product should never return to the market.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your refrigerator.
Here is a link for troubleshooting steps for your refrigerator that stopped working; kindly click the embedded words.
Samsung refrigerator has no power.
https://www.samsung.com/us/support/troubleshoot/TSG10003903/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149424409) to help our team pull up your information when you message us.
Thank you.
-Ricardo
