Customer Ratings & Reviews
- Model:
- RS25J500DSR/AA
- SKU:
- 5115700
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Design
Rating 3.8 out of 5 stars
Customers are saying
Customers are satisfied with the spaciousness, price, and ice maker of the 24.5 Cu. Ft. Side-by-Side Fingerprint Resistant Refrigerator. Many customers mentioned that it is a great value for the price and that the ice maker works quickly and efficiently. Some customers also appreciated the fingerprint-resistant finish and the sleek design of the refrigerator. However, a few customers did mention some drawbacks, such as the noise level, the lack of a light above the ice/water dispenser, and occasional defective units.
This summary was generated by AI based on customer reviews.
Waste of time and money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a year, then started having problems of the fridge not freezing or cooling. Had geek squad over coming to fix different tbings everytime first the fans, coils, and control panel over heating. Still no one seems to fix it. They said they can only do a return or refund if the repair company approves it. Its to much trouble to bes without a fridge for days or weeks before an appointment. They also blames the weather for its overheating which shouldnt really be a factor. Honestly dont recommended this fridge or even buying at beat buy.
No, I would not recommend this to a friendWater filter change is a nightmare!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please read on line complaints about water filter. Not only is it in bad location, it requires water to be turned off to be changed. Have to pull out refrigerator and cut off water and it is still difficult to remove filter. Poor design!!! I bought this for my Mom and customer service at Samsung just told me to hit reset and keep using old filter if she can't cut off water to the refrigerator. Unbelievable!
No, I would not recommend this to a friendWould not buy another Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker freezes up. Also, the ice and water buttons are not responsive, and they are not lit up, so at light you cannot see them.
No, I would not recommend this to a friendworse piece ever !!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this same one from Bestbuy less than 2 years ago and guess what ... the referigerator side door is completely getting frozen. All the items in the normal refrigerator door is all getting frozen and freezed including basic items like milk and juices ... this sucks .. worse purchase ever .. i will never buy samsung products anymore .. done with them !! Samsung customer service also sucks and this was a complete waste of money !!
No, I would not recommend this to a friendI will never again buy a Samsung major appliance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator in 2014 and it has needed service for exactly the same repair three times (the first a month out of its one-year warranty). These repairs have cost a total of $700, practically the entire cost of a new refrigerator. My previous Whirlpool refrigerator lasted 20 years and needed hardly any repair. Samsung makes a great television. But stay away from their refrigerator. If for some reason you feel you must buy Samsung, get an extended warranty.
No, I would not recommend this to a friendGSP is deff worth it, Nothing but Problems !!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GEEK SQUAD PROTECTION IS DEFINITELY WORTH IT Samsung customer services is the worst. Best buy Geek Squad Is the Best first one didn't work had to exchange it had 2nd fridge for 6m started have problems with compressor fan Geek Squad tried to fix 2m latter it happened again Geek Squad came back out and fixed it again now 3m latter it happened again called Samsung over a week ago have gotten nowhere with them but Geek Squad is trying to help with exchanging it for different one THANK YOU Geek Squad
No, I would not recommend this to a friendUpadate on the Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.well after the 5 year warranty is up @ 5.5 years I am sitting here typing with a frige and freezer that are thawing. I did try to reboot it, unplug wait 20 min and then replug it in. Wow this must have been on the s7 groups' design table, at least it did not blow up and therefor can receive the one star (I have never had a unit fail in just 5.5 years) well off to find a new refrigerator and it will not be Samsung.
No, I would not recommend this to a friendLoud, loud, loud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought several Samsung products in the last few months. Each one is flawed. I don't know what has happened to Samsung kitchen appliance manufacturing. I will never buy another Samsung appliance again. Disappointed is an understatement. This refridgerator is STUPID LOUD.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mikey. I understand how frustrating it is when expected results aren't quite achieved. Here is a link that outlines normal noises that you will hear from this refrigerator, in hopes that it will help you understand what you're hearing (http://bit.ly/2DVnQHb). ^Lo
Worst Refrigerator Ever!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'd give it zero stars if possible! Save your money!! Nothing but trouble. Mines not even 5 years old and i have to buy a new one. First it was the freezer that wouldn't freeze and now it's the fridge that isn t cooling. Horrible noise happened after a couple of years. It was on recall. Got it fixed after arguing with Samsung. I'm done!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, thank you for sharing your experience with us. Samsung is continually improving our products and services, and your contribution helps us grow as a company. If you need assistance in the future, or just want to talk further, please reach out to me via our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), or our Samsung Community Support: https://bit.ly/2hsVXP2 and reference ticket #1138613400. ^Mae
Worst fridge ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worse appliance I could possibly have purchased. The ice maker is crap and loads the freezer with water, which freezes around my frozen foods. I wish I could give it 0 stars.
No, I would not recommend this to a friendAfter 5 months freezer not working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought on March 19, freezer stopped working last night. I have to wait until Thursday for Samsung to come and take a look. My previous refrigerator (GE) worked fine for 10 years and it's very frustrating to have this new one malfunctioning after less than 5 months
No, I would not recommend this to a friendNot a good refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy I bought mine 3/29/17 and it stopped cooling ruined a lot of my food no light when getting water at night and no catch trey for dripping water don't buy!! Right now it's 8/12/17 so if you want a Refrigerator that last only 4 months go for it
No, I would not recommend this to a friendGeek Squad Insurance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not get Geek Squad insurance. It’s for 3 years. My refrigerator stopped cooling just as my geek squad insurance expired. So you actually need 5 years.
No, I would not recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is the worst. I hate how you buy things trusting the brand and store but no one wants to help
No, I would not recommend this to a friendFridge Problem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 times Geek Squad appointments for the same problem.
No, I would not recommend this to a friendDEFECT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 years old refrigerator temp and ice maker did work repair cost is $524 GOOD LUCK!!! all buyer
No, I would not recommend this to a friendNothing but problems since purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer drain broke Ice maker broke main board out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. I understand your frustration and would like to speak with you further to see what I can do to turn your negative experience around. Please reach out to us via any of the following outlets and reference ticket number 1139917997.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you. ^Lo