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Samsung - 24.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 3236 reviews

91%
would recommend to a friend

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  • Rating: 1 out of 5 stars

    Absolute Garbage - the Fridge & Samsung

    Posted
    JimShorts

    I bought this in 2014 from Best Buy. It worked great for a few years but started showing issues in late 2017. Around that time, I started to hear a loud grinding sound from the fridge. At first it was minimal, so I didn't think too much of it. However, within a day or two, the sound grew to that of a jackhammer. Constantly grinding and would only stop when the fridge would turn to 'defrost' mode. After another day, the sounds stopped completely. I chalked it up to an issue that the fridge must have been able to process on its own and moved on with my day. About two days after the grinding stopped, I noticed that my fridge was noticeably warmer. Milk not as cold. Meats not as cold. That caused me to search for potential issues online, and boy, was a shocked to see how common this problem is for people with this (and other) Samsung refrigerators. From my research, it looks like there are 2 main problems: 1) The small drain hole below the coils will fill with ice, causing the defrost cycle to send water all over the bottom of your fridge (underneath the slide out tray). Some have had this to such a point that water will run out of the fridge doors and onto the floor 2) The far upper right-hand corner of the fridge (where there are a few exposed condenser coils) will build up with ice. This is the issue that I have. After some time, this buildup will turn into a large iceberg and will run over into the evaporator fan, causing the annoying jackhammer sound of the fan grinding into the ice. Every 2 weeks, I am forced to unload the contents of my fridge and place them into a mini fridge I had to purchase. I then take off the back panel, expose the iceberg, and hit it with a hair dryer for about 20 - 30 min to melt all of the ice buildup. The fridge works 'good as new' for about 10 days, then the faint rumblings start again and build up to jackhammer volume and the process starts all over again. I've seen it said that issue one can cause issue two, but I'm not quite sure if that is accurate or not. A lot of theories out there, but no reliable fixes just yet. Samsung will even 'advise' that you raise/level the front of your fridge, but this does nothing to solve the issue at all. While Samsung packs in nice styling and features into their refrigerators, none of that matters when it can't accomplish the foundational goal of keeping your food at a nice, cool temperature. The worst part of all, Samsung does not admit that there is any known issue with these refrigerators! A quick search on their own user forums will show otherwise. Do yourself a favor and call your local appliance repair company prior to your purchase and ask for their thoughts on Samsung products. I guarantee that most will offer a quick laugh and say that they won’t even service Samsung appliances as Samsung will not stand behind their products and suffer from fundamentally flawed designs. Please, save yourself from this albatross. Stay far away from Samsung appliances!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Ice maker leaks, poorer energy efficiency, design

    Posted
    ColoradoMJ
    • My Best Buy® MemberMember

    Bought this at Best Buy without reading the reviews which was a mistake. The features on this stainless steel unit are nice, but many problems with it from my perspective. Biggest problem is that the ice maker leaks out water from shoot each time it is used. The geek squad guy came out and told me the ice maker which is located in the refrigerator area has its own coil to make the ice, but has to get cold air blown up along the back from the freezer area below to help the ice maker compartment stay colder since it is located in the refrigerator section. There was water condensing and freezing along top inside portion of the ice compartment. A teaspoon or more of water leaks out each time I dispense ice from the ice dispenser on the front of the fridge. Something tells me that having the ice make in the refrigerator section is a problem for Samsung with this model at least. The Geek Sq guy checked it out and called back to HQ in California or wherever he talked to the top technician and they decided nothing wrong with the ice maker to be fixed. They blamed it on high humidity in Colorado at this time of year!. The solution they said I had to use was to turn off the energy efficiency button selection which would help reduce humidity in the fridge. Also I must set the freezer temperature to 0 degrees Fahrenheit or lower according to them in order to make the air from the freezer that pumps up to the ice maker colder so that water would not form. Well, the Geek guy turned off my energy efficiency setting and turned the freezer down to 0 Fahrenheit and it did not fix the problem. I think it is a problem that the ice maker will not work properly in various temps the freezer gives you the choice of to choose from. Why make temps like +5 Fahrenheit a choice on the freezer if it will not allow the ice maker to work properly. I like plus 5 as my preference so freezes ice cream in freezer at the level I like to have it at so it is easier to dip from carton! Anyway, just tried out the ice maker; and the fix by the Geek Sq guy of turning off the efficiency setting and lowering the freezer temp to 0 Fahrenheit did not fix the water dripping out of the ice dispenser shoot on this next day! My previous Sears refrigerator ice dispenser never had this problem, so not sure why this expensive Samsung does have this problem. Other thing about this unit I am not very satisfied with is the wide drawer design that goes across the whole length of the bottom of the refrigerator area. My spouse insists on putting things in it, but to get anything out of it, you have to open both of the big refrigerator doors which lets much more cold air out. I would prefer that the drawer not go across the length of the refrigerator compartment or at least have some way of opening just one half of this drawer or just to make it a shelf so that it did not require opening both doors to open the drawer. Unable to convince my spouse not to put often used food in the wide drawer that we use on a daily basis, so have to open both sides of fridge at once on a daily basis. Biggest problem I have currently with this unit is that it is dripping water out of the ice maker shoot when dispensing ice and that there are condensation ice particles forming inside the ice maker. And I agree with those that say that the cubed ice comes out chipped up to some extent at times and the ice maker is pretty noisy compared to my old unit. Colorado not always this humid and typically very dry most of the year, but what about all those that buy this unit that live in a humid area? Can none of them use the freezer temperature range they want to and do their ice makers drip water out of them each time they dispense ice????? Not good. Supposedly too late to return it to Best Buy for something else. Guess their agreement states they will give me something else if I have them out for 3 house calls on this and not satisfied. May go that route. Other final comment. This unit had a tag on it for energy efficiency at Best Buy that looked very good with a cost of around $48 per year to use it. But the one delivered to me said it was more like $60 per year. Went back to Best Buy to ask what was with the discrepancy and they apologized and said the rating had been updated by the government but they had just not put the new rating on their floor model. Arggggg.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    IMPORTANT REVIEW - PLEASE READ

    Posted
    LLJ7
    • My Best Buy® MemberMember
    • Top 1000 ContributorTop 1000 Contributor

    After much research, I decided to purchase this particular refrigerator. Like you, you may go through the next 100+ reviews and find that they are mixed -- so you wonder if this is the refrigerator for you. Let me state up front that most of these reviewers have NEVER READ THE MANUAL. Here, I will address the most common complaints: 1. Fingerprints on Stainless Steel: First and foremost almost everyone knows that this is going to happen with any make or model that has a Stainless Steel exterior - so this should come as an invalid complaint. Just clean with Stainless Steel cleaner and move on! 2. Water dripping - Read the manual where this is addressed: After installation, run 2 gallons of water through the system (about 3 cups at the time to minimize compressor heat) and this should eliminate dripping. If it continues, then the connection is not right. Also, manual clearly states to keep your cup under the dispenser for a full second. 3. The Ice Maker - Some have complained about a Crushed Ice/Cubed Ice mix -- again, addressed in the manual. One also needs to know that ice that is made in the first 24 hours should be discarded and that it takes a full 12 hours after installation for the first ice to appear. A couple of reviews complained that the ice is white and not clear (ridiculous - who cares?) -- again this is addressed in the manual. Lastly, about ice, it shouldn't take a rocket scientist to know to keep your cup under the dispenser until it's finished, or you will get ice on the floor. 4. Some claim their unit is quiet while others state noisy -- mine is very quiet. Noises that may come from inside (again, read your manual folks!#. To me, the only legitimate complaint would be scratches on the doors at the time of installation. Several suggestions: 1. Go ahead and buy a water filter replacement now. 2. Purchase a Belkin Cube Surge Protector #less than $10# for your refrigerator. 3. I know it's hard to know upfront, but if you can move your shelves upward or downward #a nice feature of this refrig) at the time you are loading it, you'll be glad you did. -- I am very pleased with Best Buy's installation and they made the entire process from sale to delivery a pleasure. LLJ

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Not happy with the purchase!

    Posted
    radiofan123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was excited to get this French door fridge, but I seriously regret this purchase. Previous to this, I had a side by side fridge with an enormous ice maker (in the door) and plenty of shelf space. But it was knocking and when the ice maker broke, we knew we needed a new fridge. I often entertain and the feature of this fridge I liked was the ability to store large trays across the fridge, something I couldn't do with a side by side. In the store, the fridge was well-lit on the inside, and it looked to have tons of storage space. Equally important, the freezer section had two drawers and looked like it could store a lot. Once I got it home, I realized several negative issues. Firstly, the doors. The manual says if they are more than half-way closed, they will close the rest of the way. This is not true. They require a rather forceful push to close. Anything less than a slam, results in the door being bounced right back at you. I called to have it repaired then went back to Best Buy, and sure enough, even the model on the floor did not close without considerable effort. If you have small children, this fridge will spend a lot of time with a carelessly left open door. The second issue is the lighting. Sure, when it's empty, like on the showroom floor, it looks bright. Put more than two things on the top shelf, and the entire cavity darkens. There are lights in the lower drawers but they don't keep it well lit. The third, and not an insignificant issue is the freezer. All of the items that I removed from my side by side, did not fit into this freezer. Not only that, but frozen weight watcher meals and other boxed items that I could clearly see in my old model, are now tossed into a bin in this thing. I added a plastic basket to the top shelf to store bagged vegetables, something the fridge should have come with, but still, to find anything, you have to bend over and dig deep. The ice maker takes a few seconds to dispense Ice and it can't be done with the right door open. The ice storage area is very small and with all the ice I make, I'm not sure this will handle my needs. The last issue is the storage of tall items. There is very little room in this fridge for door items and some of the shelves, particularly those on the left side door, can't fit anything at all. There's a narrow shelf across from the ice maker that could only store a juice packet or an envelope of apple sauce. Fitting my previous door items into these doors was like doing a jigsaw puzzle; things could only go in limited areas. Very frustrating. There are good features to this fridge, I love the long drawer at the bottom of the fridge. The drawers for veggies and fruit are clear and visible. The shelves are not as flexible as I'd like them to be either. Overall I would not recommend this model. Get a really good side by side, you'll see everything you have on hand.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    3 reasons I would choose something different

    Posted
    xxxUforiaxxx
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We decided to go with the black stainless finish because it was advertised as smudge resistant and we loved the new color. We also liked having the freezer on the bottom and have always been happy with Samsung appliances (and we have bought quite a few of them over the past few years). The fact that we can use the fourth compartment as a freezer or fridge is a nice feature too. Reasons for only 3 stars: Reason #1 - The handles have shiny silver strips that show every fingerprint and smudge right where you touch it the most. Reason #2 - We purchased counter depth so that it would look more like a built-in and not stick out as far. However, the doors couldn't be opened unless we pulled it out far enough from the sidewall and cabinets on the other side to open the doors as they extend an additional 3.25" on each side when open. So be aware that in order to open the doors you need to add 6.5" to the width when doing the layout for your kitchen or pull the fridge out 7" beyond the cabinets/walls so that you will be able to open the doors without hitting anything. So how can it be considered counter depth? We kept the fridge as my husband had already discarded the box and didn't want to go through the process of trying to return and exchange it. I wish we would have just gotten the standard depth at the much lower price as it would have stuck out just as far and given us the extra storage space inside. We were only going by the overall dimensions for the space when planning our new kitchen remodel & switched to the counter depth model over the phone prior to delivery. Reason #3 - Apparently it is taller than most standard refrigerators (according to the designer at "Cabinets To Go") and our new over the fridge cabinet hit the hinges on the fridge. We had given the exact dimensions including height to "Cabinets To Go" and they still assumed it was what they considered standard height. There was no returning or exchanging the cabinet as we had signed off on the pickup slip. My husband was able to modify the cabinet to fit and you can't tell that he had to cut the cabinet. So, it was just annoying, took more time and expense. So be aware of this if you are trying to get it to fit into an existing space or are ordering new cabinets. FYI ... "Cabinets To Go" had the worst customer service EVER!!! We thought we were saving money on the cabinets and that was a huge mistake. Best Buy has always been great to work with which is why I gave it at least 3 stars, so no complaints there other than it would have been nice to know about the doors taking so much room to open that it can't be flush with the counters.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    First and LAST Samsung appliance purchase

    Posted
    BBreview21

    We have owned different brands of refridgerators over the years and can honestly say that this one, without question, is the worst ever! The features that sold us were the convenient shelf adjustments, soft LED lighting, crisper drawers, long fresh food drawer with 3 different temp settings and the french door design with bottom freezer. We were also told of the great quality of the Samsung brand when it comes to refridgerators. It does have ample room for larger items in the top portion and seemed to be a good upgrade from our old side-by-side. The delivery day came on Jan. 3, 2013 and the crew were kind and courteous. We noticed a plastic wheel was missing from the slide out drawer in the bottom freezer. We found the wheel in the street where the delivery crew was putting it together before bringing it inside. Anyone can make a mistake and we were not upset at all, especially since it hadn't been run over by any passing cars. The wheel went on with no problem. After a day, we noticed a loud noise coming from the left rear of the unit which seemed to be the compressor. The noise continued to get louder over the next couple of days, lasting up to 5 minutes at a time. We called service to have someone come out to look at it. That's where our next surprise came from. We live next to a large metropolitan area, but the closest service center is 92 miles away! That told us immediately that Samsung applianaces do not have any kind of maintenance support. The noise continues to get louder. We decided that any appliance that has a major issue a day or two into ownership is not worth keeping around. We've traveled that road before with other products. So the fridge is going back and the service appointment will be cancelled. The ice dispenser is very sluggish and won't give any ice until the lever has been activated for a few seconds. Like I said before, absolutely the worst fridge ever! Huge disappointment from Samsung. This was our first attempt at a Samsung appliance and will definitely be our last!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Very nice refrigerator.

    Posted
    Nancy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was determined to buy a LG, because I wanted the dual ice makers and on the door there was a tab to push for the water and a tab for the ice, so you didn't have to push buttons to exchanged between them. I went to Best Buy in Ontario, Ohio where the sales lady went over all the features with me on all the manufacturers and I'm so glad she did. She knew her products and was patient. I decided on the Samsung for several reasons like, when you pull the middle drawer out, it can go under the doors, where on most the doors had to be totally open all the way to get drawer opened. The biggest reason too is in the freezer, when you open the freezer door the top shelve comes out first on top and you do not have to reach inside to pull the top drawer out, when all others you had too. The ice maker is bigger in the Samsung then most and that does help, since there wasn't 2. The ice makers now are alot smaller then on older models. It is built very nice, inside not flimsy. I also like the 2 gallon size holders on the door, I needed that space. I got the black stainless steel and really like it, was worried about finger prints, but that is not a problem. Some say the ice maker is loud, yes it is when only it is dropping ice into the holder. If you purchase one. I highly recommend doing what they suggest, like running a gallon of water thru the water dispenser at first, I ran at least that much to get all the air out of the lines, then it never dripped after that, and throw away the first couple days of ice. It took 2 days before the ice maker was fully full, but works great. I'm very happy with this purchase and would recommend it to any one.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Finish Defect

    Posted
    Cosmetic
    • My Best Buy Premier Silver MemberElite Plus Member

    We bought this Samsung product because we have always trusted Samsung. Three days after getting the fridge strange stains started showing in the finish that looked like rust. WIthin a week the entire freezer door was covered with this brown spots. I submitted a claim to Samsung and have been fighting with them for more than three months. I followed all Samsung's cleaning recommendations including using WD40 but the spots are part of the finish and nthing removes it. The service center Samsung sent said that the finish was a factory defect but Samsung refuses to replace the doors claiming this was a cosmetic issue only. I noticed posts online that show Samsung was replacing these doors at one point even replacing some people's doors two or three times. Samsung knows they have an issue but have decieded not to replace any more doors. I plan to return this fridge back to Best Buy. It is a factory defect and Samsung is not taking any responsibility. I have attached a couple of pictures of the defective finish. Is anyone else having this issue?

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Couldn't decide between three or four stars

    Posted
    LHolmes
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So I gave it four...but then I realized there's this 'I would recommend this to a friend' selection and I am selecting 'no' so decided why would I give it four stars but not recommend it?? Before I say much more - I would like to point out that this is a Samsung house. We own two Samsung TVs, dryer (soon a washer, too), microwave, dishwasher, and Stove. So, don't be discouraged by the brand itself when you see this review. It might just be my 'luck' or this particular model. I was initially surprised at how noisy this refrigerator is when it runs. I've never noticed refrigerators make this much noise before when they run but maybe it's just the size and style of refrigerator. I've gotten used to it through and barely notice it anymore - I was just used to really quiet refrigerators in the past. It obviously doesn't run all the time, just through it's cool-off cycles. It does keep my food properly kept though. My last refrigerator would spoil food and destroy herbs and vegetables within a couple of days. If I went grocery shopping I had to plan my meals around my refrigerator and eat all the fresh stuff and herbs first. This Samsung keeps my food fresh for...weeks?? Last night I realized I had a bag of Thyme in there for weeks now and it looks as good as new! Also, the freezer doesn't freezer burn my food like my last one did. With my last refrigerator I had to constantly throw out freezer-burned items. The doors started to squeak and a Geek squad agent came out and put some lubricant on them. The right one started squeaking again the next day!! It's annoying but at least it's only one side now. The other side doesn't stay put when open like the one side does...just another thing that's petty and I overlook. I'm curious about the water filter. I've only had the fridge a few months and I noticed that the fresh water dispenser tray has a white crusty buildup there where water has dried. I'm not sure if I'm drinking water with metal in it...??? I'll probably have to call Geek squad and ask them about this as it might just be an issue with the filter. I just don't think I should need a filter already. I like the size and I can organize my food nicely. It holds a lot.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    It does the job! (I should hope so for the price!)

    Posted
    Mimi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My husband and I were in the market for a new fridge. Now that the kids are off ruling the world, we didn't need to get a HUGE fridge but wanted one that would accommodate for gatherings. I don't know how good this review will be given the time that has passed, it's been over a month since we got it, but I have some things to share. First with the PROs: This LG french door fridge is visually exceptional. The doors and bottom freezer are made to open with little effort. The ice and water dispenser are separated so that you don't have to fudge around with buttons and it makes it convenient. There is a nice deli drawer that spans the width of the fridge. It mades it convenient when you have big spreads. It also gives you the function to adjust the temperature of that one drawer to accommodate for meats and other items. There are three separate shelving containers for your veggies. Because the drawers are all transparent, it makes finding things a lot easier. It also allows for better organization. One of the main shelves in the body of the fridge can be pushed in to accommodate taller items when its necessary. The ice maker is tucked into the door and is not protruding out compromising space inside the fridge. I feel that this was a feature that made the difference for me. The bottom freezer is layered and has plenty of space. No issues with those big pizzas! The water filter is located in the top left corner and is not in the way of anything. It is also super easy to change out. The fridge will remind you when its time to change them out. Now for the CONs: Height of things commonly purchased, such things as milk jugs, water bottles (16oz), don't fit unless you are ready to give up a tremendous amount of space on another shelf. The door shelves on the right door panel are wide enough for the milk jug, but you can only use one of the shelves because once you adjust for the height, the second one is to short for jugs. The retractable shelf in the body of the fridge is a great feature, but now we use it to allow for silly things like 16 oz bottled water, soda and beer bottles because there is no other place tall enough for them. You had better manage your condiments because the left door panel storage is rather thin. The water filter is not readily available in most stores. I found them online but found that the price is much higher than competitor filters. There is a feature that would have been great for my kids... the alarm that the door has been left open. But now its just a nuisance and we trigger it when we have gone grocery shopping and are loading the fridge up. It's not a big deal but thought I'd mention it for those that have folks in the house that leave doors open. I rate this fridge with four stars because it is a great fridge, just wished that they took the freezer down a little to accommodate for the right heights in the main fridge.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall OK

    Posted
    STiKc
    • My Best Buy® MemberMember

    My wife really wanted a French door 'fridge; I was ok with another side by side. Our old side by side ran all day and was really loud due to some poor repair work in the past, but it worked. I finally relented and got what she wanted. We got a great deal. With a Reward Zone coupon and the Texas Energy Star tax holiday, we walked out at less than very low sale sticker price which I've yet to see again. After living with it for a few months, it's OK but no real improvement over the old fridge. Yes, it runs less and more effeciently, but not really that much quiter than our 13 year old side by side. It's bigger than the old (though one of the smallest French door models) and barely fits into our refrigerator space but doesn't really seem to hold as much as the old one, or at least not as organized. The freezer seems overly large. It holds a lot, but we use the refrigerator more and find that the organization is a bit lacking and stuff gets lost in the back of the 'fridge. When you open the freezer door you can feel all of the cold air fall out and then the freezer always has to kick on after you close it to replenish the cold air. The ice maker isn't noisy except when it's dispening the disappointingly small cubes at a generally slow pace. We liked the satin finish available on other Samsung models, but we had to settle for the stainless steel finish which really attracts and holds fingerprints and scratches very easily. And it took awhile to get used to that huge shiny thing in the kitchen. One annoying fact is that you have to physically push the doors closed for them to close properly. The old fridge just took a small push and it would close itself. Overall, it works as a fridge and freezer; no problems there. But I'm no French door fan, and now the wife isn't either.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good so far (1 month after purchase)

    Posted
    ECBE
    • My Best Buy® MemberMember

    We spent a lot of time looking at reviews and ratings for refrigerators. All brands and models seem to get negative reviews of some kind so we were taking a gamble on whatever we chose. A lot of reviews say Samsungs make a lot of noise, break easily, and its is hard to find a repair person. Because of that, we purchased the geek squad extended warranty for peace of mind. We chose this model because it has water and ice on the door and ample interior space at a reasonable price (on black Friday sale). Plus, the shelves were able to be customized more than other brands. After using for a month, I am happy with the interior capacity and half/lifting shelves that allow me to fit more inside than any other refrigerator I've owned. A little over a month after installation we have no major complaints. It does make noise though, as other reviewers have noted. The ice maker is a little noisy, but they all make noise when they draw water and drop ice. I don't believe this one is excessively loud. It does make more noise (humming) when it is running compared to the ancient GE P.O.S. that was in the house when we moved in. Considering it is probably way more efficient, I'll live with the louder hum. I have not heard the loud "popping" that other reviews have noted. I hope it stays that way. Some of the interior door storage bins on the left side are small and oddly shaped so they're hard to use; not many things fit in some of the spaces. The water and ice maker are working fine. Sometimes an ice cube melts in the door hopper and some water leaks out and lays in the tray area. Its nice that it can just be wiped clean instead of needing to remove a tray. We use a reverse osmosis filter for our drinking water so it would be nice if Samsung made a "blank" filter so we didn't have the redundancy or need to replace/turn off the replacement notice. The freezer does not have top storage bins so I bought everyday bins so I can organize better. I like the bottom freezer much better than my old top freezer. The drawers allow better organization. If this model made better use of left door interior storage, a blank filter cartridge option, top shelf bins in the freezer, and made less noise I would give it one more star.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this Fridge!

    Posted
    CharleneDamian
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My husband and I have been looking at this fridge for "2" years (he doesn't like to rush into anything) and I have to say, with all the research we've done, looked at all specifications, spoken with friends and family about their fridge, what they liked and didn't like, I was thrilled when we FINALLY purchased this fridge. It keeps the food perfectly chilled, I love how the drawers for the veggies are right at my fingertips. Ice, there's tons of it. TONS of space in the freezer and the style is wonderful. My only concern were the fingerprints but when you use "Barkeepers Friend" as a cleanser, it's amazing! Many don't realize that when the film is peeled away, there is still residue on the fridge and noting will take it off, this is why there are fingerprints, but when you use "Barkeepers Friend", the fridge just sparkles! You can actually see the grain in the stainless steel, absolutely amazing! So besides the fridge being energy efficient, large inside, (love the blue lights) great size freezer and now sparkly from "Barkeepers Friend" it is everything we thought it was going to be. It may have taken us 2 years to purchase this fridge, but all the reviews, research and hours of comparison was worth it. I would recommend Samsung to everyone.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible product

    Posted
    Shawn

    This fridge is a piece of garbage and leaks like a sieve. The through-the-door ice maker has been a problem since day 1. The fridge never gets as cold as what the thermostat reads (I have a thermometer in the fridge and freezer to monitor temps). The ice maker is inside the refrigerator compartment, which causes the ice to melt and leak into the fridge compartment, as well as leaking out the through-the-door ice chute. When you open the door you are greeted by water pouring from the ineffective drip tray all over the floor and running down the front of the fridge. We have contacted Samsung and had a repair technician out 4 times in the first year of ownership. The problem still is not fixed and Samsung states that we are outside of the one-year warranty on the product so they will not do anything more despite the fact that they never fixed the problem within the warranty period. They refuse to repair or replace this defective item. The water that runs all over the "stainless steel" front panels leaves water stains all over the panels that don't ever seem to come clean. You should see the handprints that get left behind too. Overall poor quality product and Samsung does not stand behind their products. No problems with the Best Buy - this just is a terribly manufactured product. Avoid this product!!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great Design, Poor Quality

    Posted
    STLBH
    • My Best Buy® MemberMember

    With looks and functionality that are spot on, we knew we made the right decision to buy this model three years ago. Today, that confidence has been replaced by disappointment. A year ago, the ice maker shut down due to buildup of ice inside the unit's housing, preventing the cubes from being released into the tray. Half an hour's employ of an ice pick and a hair dryer later, problem solved...but only for a few weeks. After multiple recurrences, we gave up and now buy bagged ice. It's clearer and tastes better anyway, and we spend less on it in a year's time than we would on water filters. If there's a manufacturer making a residential fridge/freezer that can produce clear ice, we'd like to know which. When the ice maker does work, the sound of the finished cubes being dumped into the tray is startlingly loud. Our dogs barked at it at first, but all in the household eventually learned to tune it out. Twice in the last six months, the freezer door handle has fallen off the left side. Putting it back in place requires an allen wrench to disconnect the right side, then slide the handle - from right to left - back onto the metal nubs that hold the it in place. As some others have mentioned, the stainless steel exterior dings very easily, and without our knowing when or how. We have no kids, we're both very careful around it, and there's nothing for the doors to impact when opened completely. We were also influenced to choose this one as a result of owning a Samsung washer, dryer, and 60-inch LED TV that have been excellent. Indeed, this refrigerator offers versatile storage, freezes and cools well, and the LED lighting is nice and bright. All things considered, however, this was an unsatisfactory investment.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great quality, great value

    Posted
    Mobdad
    • My Best Buy® Elite MemberElite Member

    The bad news first so I can get it out of the way. The delivery came promptly. I had measured the available area and it was large enough to accommodate the new refrigerator, but when the delivery guy came, he said he had been doing this for 9 years and the overhanging cabinet was too low. So he left after recommending that I purchase a Whirlpool instead because it was an inch shorter than the Samsung. After he left, I called my handyman who adjusted the cabinet up an inch and I called the delivery department to see if they could come back. The best they could do was to return with the Samsung unit the next day which they did. It was installed fine and when he left, I saw that there was a full inch and a half space to the cabinet above the refrigerator. We readjusted the cabinet to where it was before and there was still a half inch of space! The original installation could have been done without any adjusting of the cabinets. So I wasted a day and $50. The good news is that I couldn't be happier with the new fridge. It took about 2 hours for the refrigerator temperature to hit 37 degrees and about 2 more hours for the freezer to hit 0. The door shelves on the left are not of much use because of the ice maker and water dispenser but the right door shelves are large and adjustable. The shelves inside are very flexible and can adjust to your needs. Love having my sodas really cold and 37 degrees does the trick. The crispers drawers are convenient and have adjustments for humidity, and the full width pantry drawer has temperature adjustments to accomodate party trays, pizza, and other foods that require slightly warmer or colder temperatures. The lighting is good and the doors open easily and seal well when closed. The fridge and the freezer are spacious and should be large enough to accommodate most families. It is quiet and looks great in the kitchen. I saved $600 by taking advantage of the July 4th sale. Another excellent product by Samsung. My best refrigerator ever (so far).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Fridge - Poor Install

    Posted
    CraigFL
    • My Best Buy® Elite Plus MemberElite Plus Member

    The fridge itself has been great, super quiet and everything stays fresh. I am on my second one, however. The first one was installed and quickly began making a high pitched noise whenever it was running. I called to have it replaced since it was within the return/exchange period and a new one was scheduled for delivery. In the meantime a tech came out to look at the fridge and said that the problem was the fan hitting its housing because the fridge wasn't balanced properly, one of the feet was higher than the others. He told us to proceed with the exchange as the fridge was likely ruined by this. When the second fridge came the same guys delivered it into the house. The guy who'd installed the first fridge said he'd adjusted the feet to make the doors line up. He showed me on the new one that the doors were off (right side a little higher than left) and said the replacement was balanced but he has to adjust the feet to line the doors. That sounded crazy to me so I told him to leave it as it was, the fridge balanced. After he left I looked at the manual and quickly found the correct way to line the fridge doors up by using an adjustment screw on the right door. That guy likely ruined countless fridges by bending the whole fridge to line up doors. Hopefully someone at Best Buy reads this and educates their delivery crews better, I can't imagine how many units get returned for this. TL;DR - This is a great fridge with a few annoying quircks: 1) Ice maker seems to fire ice into the container at high velocity, can be heard from all over the house. Otherwise very quiet. 2) There is an annoying delay when you depress the ice/water dispenser. Water dispenses immediately but you have to wait a few seconds for ice. Also, if you push the button too quickly to go from ice to water it won't actually switch to water. You have to slow yourself presses down. 3) DO NOT LINE UP DOORS BY USING THE FEET - THE DOOR WILL HAVE AN ADJUSTMENT SCREW.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    BAD PURCHASE! Don't BUY THIS

    Posted
    None

    I have had my refrigerator for 3 years now and have the SAME issue with it freezing over. This is the list of things that have happened: 1. Year 1 and 2 months it froze over. I had get ice chests from my neighbors and defrost my refrigerator. 2. 6 mths after the freeze it started to leak water in the snack tray and it stopped working again. So I tried to defrost it again and that didn't work. My fan was the part that broke so I paid to get it repaired. 3. My refrigerator stopped working AGAIN 6 months later so I called Samsung and paid close to $500 for them to fix the same fan issue. All the while... my snack tray keeps leaking water and I have had towels in the snack tray to prevent it from seeping out, this issue was never fixed, the technician told me he didn't know why it was happening. 4. Samsung came out a second time to try and fix the excessive condensation and the very next day, I had water in my lunchmeat. I am so tired of Samsung saying it is out of warranty and sick of having to remember one extra thing. I am a single mom that is trying to handle all I already have to remember. I just want to keep my food cold and dry and not change towels weekly!!!!! Oh the best part is....Samsung sent me an email asking me to upload the receipt of purchase so they could compensate me. When I called back a week later, the rep told me I was sent the email in error. I now have to PAY AGAIN for someone to come out AGAIN!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst fridge ever!!

    Posted
    Aimee
    • My Best Buy® MemberMember

    Only buy this fridge if you want a lifetime of hassle and frustration!!! Worked for a year, then the ice maker started to malfunction. The back wall freezes, causing the top shelf to become hot. The back wall freezing causes the fan to stop altogether. When that’s not happening, the ice maker becomes jammed and ice will not be made. We’ve spent the last year watching you tube videos to troubleshoot on our own as Samsung refuses to help unless it’s on our dime. Any money spent will be used to purchase a new fridge not manufactured by Samsung. About once a month, we have to empty the fridge and freezer completely and move all items into a cheap Fridgidaire in our garage. That cheap $400 fridge is far superior to this piece of junk! We then have to leave the Samsung unplugged for days to thaw out the back wall of the fridge. I had to throw out all of the items on my top shelf yesterday again!!!! Only buy this fridge if you like watching you tube videos and tinkering with your fridge on a monthly basis. My husband has to take the thing apart regularly, spend hours with a blow dryer, it’s a nuisance. Our four kids cringe every time we say, grab the food, time to empty the fridge again!!! The icing on the cake is Samsung customer service which is a joke. They need to stick to cell phones. Worst home purchase we’ve ever made.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      I want to give you as much support as possible Aimee! I would be more than happy to talk with you further. In the meantime, this link: https://bit.ly/2C0x2ec has helpful information on your frozen icemaker issue. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), or our Samsung Community Support: https://bit.ly/2hsVXP2 and reference ticket #1138504501. Thank you for reaching out! ^Mae Samsung

  • Rating: 1 out of 5 stars

    Wondering if Samsung should stick to electronics

    Posted
    Miss
    • My Best Buy® MemberMember

    We bought our Samsung refrigerator in 2012 for $1800 so I'm thinking it should last us a while. The only questionable review I read was the front door ice and water were slow. That's putting it mildly, they are very slow. Two years into ownership a fan in the back started humming a little louder than normal. I checked the manual for any help, thought maybe the ice bucket was too full so got in the habit of shutting off ice maker when the bucket was full. The humming stopped for a while then came back twice as bad. Made a call to Samsung but before anyone showed up the humming stopped again. Finally the frig quit cooling to capacity and I had to call Samsung again for a repair person. Come to find out that since this is an auto defrost if for any reason the defrost cycle is interrupted by a power surge it stops defrosting and refreezes whatever water is still there so my motor/fan had a buildup of ice around it hence the horrible noise and lack of cooling. Since the repairman was here to defrost everything in July I have had to once again unload everything from my frig and freezer, unplug it and open the doors to manually defrost again not to mention the times I have had to defrost my ice machine so it would work. Now two weeks later my frig is starting to hum loudly again. Am I going to have to manually defrost every two weeks! I'm thinking of biting the bullet and buying another new frig but it won't be a Samsung.

    No, I would not recommend this to a friend