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Samsung - 24.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 3239 reviews

91%
would recommend to a friend

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  • Rating: 1 out of 5 stars

    Absolute Garbage - the Fridge & Samsung

    Posted
    JimShorts

    I bought this in 2014 from Best Buy. It worked great for a few years but started showing issues in late 2017. Around that time, I started to hear a loud grinding sound from the fridge. At first it was minimal, so I didn't think too much of it. However, within a day or two, the sound grew to that of a jackhammer. Constantly grinding and would only stop when the fridge would turn to 'defrost' mode. After another day, the sounds stopped completely. I chalked it up to an issue that the fridge must have been able to process on its own and moved on with my day. About two days after the grinding stopped, I noticed that my fridge was noticeably warmer. Milk not as cold. Meats not as cold. That caused me to search for potential issues online, and boy, was a shocked to see how common this problem is for people with this (and other) Samsung refrigerators. From my research, it looks like there are 2 main problems: 1) The small drain hole below the coils will fill with ice, causing the defrost cycle to send water all over the bottom of your fridge (underneath the slide out tray). Some have had this to such a point that water will run out of the fridge doors and onto the floor 2) The far upper right-hand corner of the fridge (where there are a few exposed condenser coils) will build up with ice. This is the issue that I have. After some time, this buildup will turn into a large iceberg and will run over into the evaporator fan, causing the annoying jackhammer sound of the fan grinding into the ice. Every 2 weeks, I am forced to unload the contents of my fridge and place them into a mini fridge I had to purchase. I then take off the back panel, expose the iceberg, and hit it with a hair dryer for about 20 - 30 min to melt all of the ice buildup. The fridge works 'good as new' for about 10 days, then the faint rumblings start again and build up to jackhammer volume and the process starts all over again. I've seen it said that issue one can cause issue two, but I'm not quite sure if that is accurate or not. A lot of theories out there, but no reliable fixes just yet. Samsung will even 'advise' that you raise/level the front of your fridge, but this does nothing to solve the issue at all. While Samsung packs in nice styling and features into their refrigerators, none of that matters when it can't accomplish the foundational goal of keeping your food at a nice, cool temperature. The worst part of all, Samsung does not admit that there is any known issue with these refrigerators! A quick search on their own user forums will show otherwise. Do yourself a favor and call your local appliance repair company prior to your purchase and ask for their thoughts on Samsung products. I guarantee that most will offer a quick laugh and say that they won’t even service Samsung appliances as Samsung will not stand behind their products and suffer from fundamentally flawed designs. Please, save yourself from this albatross. Stay far away from Samsung appliances!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Ice maker leaks, poorer energy efficiency, design

    Posted
    ColoradoMJ
    • My Best Buy® MemberMember

    Bought this at Best Buy without reading the reviews which was a mistake. The features on this stainless steel unit are nice, but many problems with it from my perspective. Biggest problem is that the ice maker leaks out water from shoot each time it is used. The geek squad guy came out and told me the ice maker which is located in the refrigerator area has its own coil to make the ice, but has to get cold air blown up along the back from the freezer area below to help the ice maker compartment stay colder since it is located in the refrigerator section. There was water condensing and freezing along top inside portion of the ice compartment. A teaspoon or more of water leaks out each time I dispense ice from the ice dispenser on the front of the fridge. Something tells me that having the ice make in the refrigerator section is a problem for Samsung with this model at least. The Geek Sq guy checked it out and called back to HQ in California or wherever he talked to the top technician and they decided nothing wrong with the ice maker to be fixed. They blamed it on high humidity in Colorado at this time of year!. The solution they said I had to use was to turn off the energy efficiency button selection which would help reduce humidity in the fridge. Also I must set the freezer temperature to 0 degrees Fahrenheit or lower according to them in order to make the air from the freezer that pumps up to the ice maker colder so that water would not form. Well, the Geek guy turned off my energy efficiency setting and turned the freezer down to 0 Fahrenheit and it did not fix the problem. I think it is a problem that the ice maker will not work properly in various temps the freezer gives you the choice of to choose from. Why make temps like +5 Fahrenheit a choice on the freezer if it will not allow the ice maker to work properly. I like plus 5 as my preference so freezes ice cream in freezer at the level I like to have it at so it is easier to dip from carton! Anyway, just tried out the ice maker; and the fix by the Geek Sq guy of turning off the efficiency setting and lowering the freezer temp to 0 Fahrenheit did not fix the water dripping out of the ice dispenser shoot on this next day! My previous Sears refrigerator ice dispenser never had this problem, so not sure why this expensive Samsung does have this problem. Other thing about this unit I am not very satisfied with is the wide drawer design that goes across the whole length of the bottom of the refrigerator area. My spouse insists on putting things in it, but to get anything out of it, you have to open both of the big refrigerator doors which lets much more cold air out. I would prefer that the drawer not go across the length of the refrigerator compartment or at least have some way of opening just one half of this drawer or just to make it a shelf so that it did not require opening both doors to open the drawer. Unable to convince my spouse not to put often used food in the wide drawer that we use on a daily basis, so have to open both sides of fridge at once on a daily basis. Biggest problem I have currently with this unit is that it is dripping water out of the ice maker shoot when dispensing ice and that there are condensation ice particles forming inside the ice maker. And I agree with those that say that the cubed ice comes out chipped up to some extent at times and the ice maker is pretty noisy compared to my old unit. Colorado not always this humid and typically very dry most of the year, but what about all those that buy this unit that live in a humid area? Can none of them use the freezer temperature range they want to and do their ice makers drip water out of them each time they dispense ice????? Not good. Supposedly too late to return it to Best Buy for something else. Guess their agreement states they will give me something else if I have them out for 3 house calls on this and not satisfied. May go that route. Other final comment. This unit had a tag on it for energy efficiency at Best Buy that looked very good with a cost of around $48 per year to use it. But the one delivered to me said it was more like $60 per year. Went back to Best Buy to ask what was with the discrepancy and they apologized and said the rating had been updated by the government but they had just not put the new rating on their floor model. Arggggg.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    First and LAST Samsung appliance purchase

    Posted
    BBreview21

    We have owned different brands of refridgerators over the years and can honestly say that this one, without question, is the worst ever! The features that sold us were the convenient shelf adjustments, soft LED lighting, crisper drawers, long fresh food drawer with 3 different temp settings and the french door design with bottom freezer. We were also told of the great quality of the Samsung brand when it comes to refridgerators. It does have ample room for larger items in the top portion and seemed to be a good upgrade from our old side-by-side. The delivery day came on Jan. 3, 2013 and the crew were kind and courteous. We noticed a plastic wheel was missing from the slide out drawer in the bottom freezer. We found the wheel in the street where the delivery crew was putting it together before bringing it inside. Anyone can make a mistake and we were not upset at all, especially since it hadn't been run over by any passing cars. The wheel went on with no problem. After a day, we noticed a loud noise coming from the left rear of the unit which seemed to be the compressor. The noise continued to get louder over the next couple of days, lasting up to 5 minutes at a time. We called service to have someone come out to look at it. That's where our next surprise came from. We live next to a large metropolitan area, but the closest service center is 92 miles away! That told us immediately that Samsung applianaces do not have any kind of maintenance support. The noise continues to get louder. We decided that any appliance that has a major issue a day or two into ownership is not worth keeping around. We've traveled that road before with other products. So the fridge is going back and the service appointment will be cancelled. The ice dispenser is very sluggish and won't give any ice until the lever has been activated for a few seconds. Like I said before, absolutely the worst fridge ever! Huge disappointment from Samsung. This was our first attempt at a Samsung appliance and will definitely be our last!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Finish Defect

    Posted
    Cosmetic
    • My Best Buy Premier Silver MemberElite Plus Member

    We bought this Samsung product because we have always trusted Samsung. Three days after getting the fridge strange stains started showing in the finish that looked like rust. WIthin a week the entire freezer door was covered with this brown spots. I submitted a claim to Samsung and have been fighting with them for more than three months. I followed all Samsung's cleaning recommendations including using WD40 but the spots are part of the finish and nthing removes it. The service center Samsung sent said that the finish was a factory defect but Samsung refuses to replace the doors claiming this was a cosmetic issue only. I noticed posts online that show Samsung was replacing these doors at one point even replacing some people's doors two or three times. Samsung knows they have an issue but have decieded not to replace any more doors. I plan to return this fridge back to Best Buy. It is a factory defect and Samsung is not taking any responsibility. I have attached a couple of pictures of the defective finish. Is anyone else having this issue?

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible product

    Posted
    Shawn

    This fridge is a piece of garbage and leaks like a sieve. The through-the-door ice maker has been a problem since day 1. The fridge never gets as cold as what the thermostat reads (I have a thermometer in the fridge and freezer to monitor temps). The ice maker is inside the refrigerator compartment, which causes the ice to melt and leak into the fridge compartment, as well as leaking out the through-the-door ice chute. When you open the door you are greeted by water pouring from the ineffective drip tray all over the floor and running down the front of the fridge. We have contacted Samsung and had a repair technician out 4 times in the first year of ownership. The problem still is not fixed and Samsung states that we are outside of the one-year warranty on the product so they will not do anything more despite the fact that they never fixed the problem within the warranty period. They refuse to repair or replace this defective item. The water that runs all over the "stainless steel" front panels leaves water stains all over the panels that don't ever seem to come clean. You should see the handprints that get left behind too. Overall poor quality product and Samsung does not stand behind their products. No problems with the Best Buy - this just is a terribly manufactured product. Avoid this product!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    BAD PURCHASE! Don't BUY THIS

    Posted
    None

    I have had my refrigerator for 3 years now and have the SAME issue with it freezing over. This is the list of things that have happened: 1. Year 1 and 2 months it froze over. I had get ice chests from my neighbors and defrost my refrigerator. 2. 6 mths after the freeze it started to leak water in the snack tray and it stopped working again. So I tried to defrost it again and that didn't work. My fan was the part that broke so I paid to get it repaired. 3. My refrigerator stopped working AGAIN 6 months later so I called Samsung and paid close to $500 for them to fix the same fan issue. All the while... my snack tray keeps leaking water and I have had towels in the snack tray to prevent it from seeping out, this issue was never fixed, the technician told me he didn't know why it was happening. 4. Samsung came out a second time to try and fix the excessive condensation and the very next day, I had water in my lunchmeat. I am so tired of Samsung saying it is out of warranty and sick of having to remember one extra thing. I am a single mom that is trying to handle all I already have to remember. I just want to keep my food cold and dry and not change towels weekly!!!!! Oh the best part is....Samsung sent me an email asking me to upload the receipt of purchase so they could compensate me. When I called back a week later, the rep told me I was sent the email in error. I now have to PAY AGAIN for someone to come out AGAIN!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst fridge ever!!

    Posted
    Aimee
    • My Best Buy® MemberMember

    Only buy this fridge if you want a lifetime of hassle and frustration!!! Worked for a year, then the ice maker started to malfunction. The back wall freezes, causing the top shelf to become hot. The back wall freezing causes the fan to stop altogether. When that’s not happening, the ice maker becomes jammed and ice will not be made. We’ve spent the last year watching you tube videos to troubleshoot on our own as Samsung refuses to help unless it’s on our dime. Any money spent will be used to purchase a new fridge not manufactured by Samsung. About once a month, we have to empty the fridge and freezer completely and move all items into a cheap Fridgidaire in our garage. That cheap $400 fridge is far superior to this piece of junk! We then have to leave the Samsung unplugged for days to thaw out the back wall of the fridge. I had to throw out all of the items on my top shelf yesterday again!!!! Only buy this fridge if you like watching you tube videos and tinkering with your fridge on a monthly basis. My husband has to take the thing apart regularly, spend hours with a blow dryer, it’s a nuisance. Our four kids cringe every time we say, grab the food, time to empty the fridge again!!! The icing on the cake is Samsung customer service which is a joke. They need to stick to cell phones. Worst home purchase we’ve ever made.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      I want to give you as much support as possible Aimee! I would be more than happy to talk with you further. In the meantime, this link: https://bit.ly/2C0x2ec has helpful information on your frozen icemaker issue. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), or our Samsung Community Support: https://bit.ly/2hsVXP2 and reference ticket #1138504501. Thank you for reaching out! ^Mae Samsung

  • Rating: 1 out of 5 stars

    Wondering if Samsung should stick to electronics

    Posted
    Miss
    • My Best Buy® MemberMember

    We bought our Samsung refrigerator in 2012 for $1800 so I'm thinking it should last us a while. The only questionable review I read was the front door ice and water were slow. That's putting it mildly, they are very slow. Two years into ownership a fan in the back started humming a little louder than normal. I checked the manual for any help, thought maybe the ice bucket was too full so got in the habit of shutting off ice maker when the bucket was full. The humming stopped for a while then came back twice as bad. Made a call to Samsung but before anyone showed up the humming stopped again. Finally the frig quit cooling to capacity and I had to call Samsung again for a repair person. Come to find out that since this is an auto defrost if for any reason the defrost cycle is interrupted by a power surge it stops defrosting and refreezes whatever water is still there so my motor/fan had a buildup of ice around it hence the horrible noise and lack of cooling. Since the repairman was here to defrost everything in July I have had to once again unload everything from my frig and freezer, unplug it and open the doors to manually defrost again not to mention the times I have had to defrost my ice machine so it would work. Now two weeks later my frig is starting to hum loudly again. Am I going to have to manually defrost every two weeks! I'm thinking of biting the bullet and buying another new frig but it won't be a Samsung.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible product

    Posted
    tazzy99

    I ordered this Samsung refrigerator at the store and it was delivered four days later. It didn't work. It never cooled or froze. Some of the food I'd put in was ruined the next day when I realized it never had worked properly. I also, during this time, realized I hated the water feature on the front because the water shoots out at a high level of pressure, causing liquids to splash out of the glass. The water also drips down the front of the fridge after you remove the glass, causing water stains on the stainless steel. The fridge also had a non-stop plastic/chemical smell inside that was very strong every time the doors were opened. I called Best Buy and they confirmed it was broken, and offered to fix it under the mfg's warranty. I scheduled this, then realized I was allowed a return since it was less than 15 days since delivery. I went to the store in person and said I wanted to return it. The store manager allowed my return, since it was the store policy, but I was frustrated no one had told me this when I initially had called about the defective fridge. It took Best Buy 7 days to deliver a new fridge. I opted for a similar LG model since I no longer trust Samsung appliance quality and because I disliked the features and odor of this fridge. I also think the 7-day delivery was ridiculous given that Best Buy had delivered a defective fridge in the first place. A store with good customer service would have rushed to deliver a new fridge within a day or two. Thumbs down to Best Buy and Samsung.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    I wish I could rate 0 stars

    Posted
    Ginger
    • My Best Buy® MemberMember

    I bought this fridge around Halloween, 2013 thinking that the bad reviews regarding loud motors would surely not be a problem with my fridge. Two weeks after installation the noise started so I went back up to Best Buy but they refused return because I only have 3 days to return an appliance but they did offer to come to my house within a 5 hour time frame to take a look. With only a few hours of vacation time left for the year and family visiting for the holidays I opted to deal with it but now, several months later, the noise is so loud that I have to pause my TV sometimes to get up and open the door so the noise will go away- temporarily. Once the motor kicks on again it makes up for lost time and is even louder than the time before. Today, I tried to get ice but it ran out even though I rarely use the ice maker. After further inspection I found it to be frozen completely over. It wasn't hard to remove the ice but rather an annoyance with a "modern" super expensive appliance. I gave my old fashioned, 10-year old, two door whirlpool fridge to my brother and I've asked him if he wants to switch- he won't trade to "upgrade" because he's heard the beast in action and doesn't want to deal with the noise. I still have limited vacation time that I'd like to use for an actual vacation and not waiting for 5 hours for Best Buy to take a look at my fridge so, until I'm willing and able to do so, I can only write a review to prevent others from mistakingly buying this impressive looking appliance that is less functional than a refrigerator at a fraction of the cost.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Samsung Lost a Customer

    Posted
    NeveragainSamsung
    • My Best Buy® MemberMember

    Beautiful refrigerator but horrible quality. We bought this refrigerator this summer, I loved the look of the black stainless steel and had to have it (It was more expensive then too). However 2 weeks into owning it the dispenser began leaking and it was not from the actual water dispenser it was from the "back wall" of the dispenser. I called Home Depot warranty as we had purchased the extended warranty and was told that because it was within the year I would need to call Samsung. I called and we did some trouble shooting and was told to wait 48 hours and if it did not resolve they would send a technician to look at it. Fast forward to 3 months, 5 technician visits and over 24 calls to Samsung I was told the appliance was defective and would need to be replaced. Now I need to wait 10-15 business days for a fully functional refrigerator the exact same model that has the exact same problems. Horrible customer service and no regard for the customers at all. Never again will I buy Samsung. I understand that an appliance can be defective but the bad customer service, the amount of calls and rude service to solve the issue that was obviously from production. That is unacceptable. You lost a good customer Samsung.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Great potential but....

    Posted
    samstewart20

    We bought this fridge after our Whirlpool went out when it was 12 years old. This fridge has a lot of room and that was a positive. We were excited until we started using it..... The water flow out of the door is EXTREMELY SLOW. It takes almost a full minute to refill a basic water bottle. I know that is "1st world problems" but it gets pretty annoying, considering I dropped 2 grand on this thing. The basic warranty is for 1 year and we did not get the extended warranty. Of course, after 15 months, the ice maker quits working and is making a grinding noise. The repair man is coming next week so we are hoping to not get hit with a high bill. I have been very loyal to Samsung products over the years from cell phones to TV's to appliances. Less than a year ago, we had to buy a new washer after our Samsung went bad after 18 months. I will NEVER buy another Samsung appliance. Their TV's and phones are great but they will never get another dime of my money on appliances. Avoid this fridge!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Samsung appliances look nice but are garbage

    Posted
    Nickname
    • My Best Buy® MemberMember

    Purchased less than 2 years ago, finally writing review because second kitchen Samsung appliance broke (range). Samsung products look nice, but when 50% of what I purchased doesn’t fully work and honestly my drier doesn’t dry that well either I have to blast the brand. My ice maker freezes and jams and is basically non working. My husband attempted to repair and it broke again immediately. Poor customer service by the book. Anything over 1 year they offer zero help. Despite it clearly being a poor design and on my oven (turns on by iself and changes tempetures rapidly - now controlling use of stovetop at breaker box). Don’t buy Samsung without a extra warranty and a lot of luck. Never again!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyer Be Aware

    Posted
    Frustrated

    Please be aware of a problem that most Samsung products suffer from. Our three door refrigerator, that is only five years old, had one of its door handles break while trying to open it. The part, which holds the pin that holds the door handle, broke. The plastic part IS NOT REPLACEABLE. That means that if this part breaks, you have to buy another complete door. There is nothing wrong with the door other than this weak plastic part. The plastic part that failed probably costs a buck or two to make and maybe twelve dollars in a store, if it was sold, now costed us $300. It seems that during design and assembly, SAMSUNG has placed a PLASTIC part that is not repairable and the customer is responsible for their mistake. Custom services' response was that there was nothing they could do because my refrigerator was not under warranty. Since my fridge is five years old, a warranty wouldn't have helped anyway. Your concern should be that SAMSUNG's products have these parts in them. If your spending your hard earned money on SAMSUNG products, your depending on the SAMSUNG name and reputation to help its customers out when one of their products has failed. This is a design flaw by SAMSUNG. SAMSUNG should take responsibility for their mistakes.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy a Samsung Refrigerator

    Posted
    mjadvice

    We purchased the Samsung French Door Refrigerator in January 2015 and the first refrigerator delivered had to be replaced because the freezer wasn't cooling after it was delivered. A second refrigerator was delivered and installed. Paid $2100. Now, three years old, there was water pooling under the pantry drawer regularly. Called Samsung for recommendations and replaced the water filter (over $50) and reset the ice-maker with no favorable results. We removed the ice-maker and checked it. Requested repair estimates, which totaled over $900 to replace the parts for the leak. After reading so many negative reviews and issues with repairs on this leak (many were unsuccessful and the leaks continued) we decided to cut our losses and replace this piece of junk. I would never buy a Samsung refrigerator again and would highly recommend anyone considering it research reviews from other owners.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Garbage Refrigerator, Worse MFR Customer Service

    Posted
    GMP1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Before buying the refrigerator, or any by Samsung, ask youself 2 questions: 1) Do I want to pay for something that will break within a year? 2) Can I go for 45+ days without a refrigerator waiting for Samsung to get it right? If you answered "no" to either of those questions, then you should buy something else. This fridge started pouring water all over my kitchen at a rapid rate one day. Thankfully, I was home to shut the water off and minimize damage. The fridge is less than 1 year old, so still under Samsung's Manufacturer's warranty. I called them in minutes after stopping the water flow. This was 45 days ago. A Samsung technician looked at it and determined that it was unfixable, and would be replaced or refunded as it's under warranty. That was 39 days ago. I've spent more than 3 hours of time on 15 phone calls from that point. I was just informed that it will be another 7 days before they are able to send me an email that will tell me the final steps to request a refund. That's an email I was told I would get 10 days ago. This refrigerator is garbage, and the Samsung Customer service is worse.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Nice looking, but a nightmare product

    Posted
    chris

    The fridge is nice looking but not a good use of space. That said, my major problem is the icemaker. There is a class action suit against Samsung concerning the French door icemakers. They leak, they make weird noises, they freeze up and quit working altogether. They have known about this problem since 2015 and still don't have a solution to this problem or a least won't give you a permanent solution to the problem. I have had a repairman out several times and have even replaced it and still the same problem. Bad design and I recommend not purchasing unless you want to have to use a hairdryer to defrost it every few weeks or turn off your fridge for 24 hrs to completely defrost every few months. I don't even use my icemaker any more because it's easier to just freeze ice trays. My recommendation is DO NOT BUY and to look at icemaker problems and read the hundreds of complaints on this product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    bad pantry drawer design

    Posted
    1consumer
    • My Best Buy® Elite MemberElite Member

    After owning this refrigerator for 6 months we have a problem with the cool select pantry drawer opening or closing smoothly and getting jammed in the tracks. We contacted Samsung support and they kept asking if we damaged the drawer. We finally got them to have a service tech call us. But before he called I pulled the drawer out and could see the rollers had come out of adjustment and were not riding in the tracks evenly. A simple screw adjustment put them back in their proper place and the drawer worked smoothly again. There is no way to lock in the adjustment unless a spacer is put on each roller screw to keep it at the correct width. We explained this to the tech when he called and he said to just call them if it does it again. I am a maintenance tech and have seen this kind of cheap engineering from other brands but expected better from Samsung. According to the forums I have read on this subject other owners have had the same problems and same response from Samsung.

    No, I would not recommend this to a friend

    • Brand response

      MsSamsung

      I'm sorry to hear you had an issue with your Cool Select Pantry Drawer, 1 consumer, but glad to hear you were able to resolve it with a simple screw adjustment. I'll be happy to pass your feedback along to the appropriate team.

      Regards,
      Ms. Samsung MsSamsung

  • Rating: 1 out of 5 stars

    Good For 2 years

    Posted
    BThor
    • My Best Buy® Elite MemberElite Member

    Fridge works fine, for about 2 years. We purchased this fridge in 2014. Two weeks ago, the fan started making noise due to ice buildup behind the cooling panel in back. We also smelled burning coming from the fridge. We removed the panel, since the 1 year warranty was already expired.... We found a giant block of ice, and burned/melted plastic and Styrofoam. After fighting with Samsung for days, they finally sent someone for a repair. Temp sensor went out, which caused the defrost heater to stay on too long, melting the plastic. It then would not turn back on, causing the ice buildup and fan noise. Stay away.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Extremely Disappointed in Quality

    Posted
    LaneinDallas

    The freezer drawer dented within 6 weeks. About a month later a second dent appeared when no one was home at the house. I could have overlooked the first dent as an unseen accident but the second dent is absurd. We have had a fridge in the exact same spot for 10 years and never have dented an appliance. After my first round of Samsung support I was told I would need a service technician and to fill out a form on the website. After I filled out that form, I received an email stating I would need a service technician and to call an 800 number. When I called that number, support was hostile, rude, tried to give me a new 800 number to schedule. Technician is finally here today and is going to charge me $341 for a new front drawer. #neverbuySamsung I am so disappointed in the product and the service and support.

    No, I would not recommend this to a friend