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Samsung - 24.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 3239 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    Not happy with the purchase!

    Posted
    radiofan123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was excited to get this French door fridge, but I seriously regret this purchase. Previous to this, I had a side by side fridge with an enormous ice maker (in the door) and plenty of shelf space. But it was knocking and when the ice maker broke, we knew we needed a new fridge. I often entertain and the feature of this fridge I liked was the ability to store large trays across the fridge, something I couldn't do with a side by side. In the store, the fridge was well-lit on the inside, and it looked to have tons of storage space. Equally important, the freezer section had two drawers and looked like it could store a lot. Once I got it home, I realized several negative issues. Firstly, the doors. The manual says if they are more than half-way closed, they will close the rest of the way. This is not true. They require a rather forceful push to close. Anything less than a slam, results in the door being bounced right back at you. I called to have it repaired then went back to Best Buy, and sure enough, even the model on the floor did not close without considerable effort. If you have small children, this fridge will spend a lot of time with a carelessly left open door. The second issue is the lighting. Sure, when it's empty, like on the showroom floor, it looks bright. Put more than two things on the top shelf, and the entire cavity darkens. There are lights in the lower drawers but they don't keep it well lit. The third, and not an insignificant issue is the freezer. All of the items that I removed from my side by side, did not fit into this freezer. Not only that, but frozen weight watcher meals and other boxed items that I could clearly see in my old model, are now tossed into a bin in this thing. I added a plastic basket to the top shelf to store bagged vegetables, something the fridge should have come with, but still, to find anything, you have to bend over and dig deep. The ice maker takes a few seconds to dispense Ice and it can't be done with the right door open. The ice storage area is very small and with all the ice I make, I'm not sure this will handle my needs. The last issue is the storage of tall items. There is very little room in this fridge for door items and some of the shelves, particularly those on the left side door, can't fit anything at all. There's a narrow shelf across from the ice maker that could only store a juice packet or an envelope of apple sauce. Fitting my previous door items into these doors was like doing a jigsaw puzzle; things could only go in limited areas. Very frustrating. There are good features to this fridge, I love the long drawer at the bottom of the fridge. The drawers for veggies and fruit are clear and visible. The shelves are not as flexible as I'd like them to be either. Overall I would not recommend this model. Get a really good side by side, you'll see everything you have on hand.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    It does the job! (I should hope so for the price!)

    Posted
    Mimi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My husband and I were in the market for a new fridge. Now that the kids are off ruling the world, we didn't need to get a HUGE fridge but wanted one that would accommodate for gatherings. I don't know how good this review will be given the time that has passed, it's been over a month since we got it, but I have some things to share. First with the PROs: This LG french door fridge is visually exceptional. The doors and bottom freezer are made to open with little effort. The ice and water dispenser are separated so that you don't have to fudge around with buttons and it makes it convenient. There is a nice deli drawer that spans the width of the fridge. It mades it convenient when you have big spreads. It also gives you the function to adjust the temperature of that one drawer to accommodate for meats and other items. There are three separate shelving containers for your veggies. Because the drawers are all transparent, it makes finding things a lot easier. It also allows for better organization. One of the main shelves in the body of the fridge can be pushed in to accommodate taller items when its necessary. The ice maker is tucked into the door and is not protruding out compromising space inside the fridge. I feel that this was a feature that made the difference for me. The bottom freezer is layered and has plenty of space. No issues with those big pizzas! The water filter is located in the top left corner and is not in the way of anything. It is also super easy to change out. The fridge will remind you when its time to change them out. Now for the CONs: Height of things commonly purchased, such things as milk jugs, water bottles (16oz), don't fit unless you are ready to give up a tremendous amount of space on another shelf. The door shelves on the right door panel are wide enough for the milk jug, but you can only use one of the shelves because once you adjust for the height, the second one is to short for jugs. The retractable shelf in the body of the fridge is a great feature, but now we use it to allow for silly things like 16 oz bottled water, soda and beer bottles because there is no other place tall enough for them. You had better manage your condiments because the left door panel storage is rather thin. The water filter is not readily available in most stores. I found them online but found that the price is much higher than competitor filters. There is a feature that would have been great for my kids... the alarm that the door has been left open. But now its just a nuisance and we trigger it when we have gone grocery shopping and are loading the fridge up. It's not a big deal but thought I'd mention it for those that have folks in the house that leave doors open. I rate this fridge with four stars because it is a great fridge, just wished that they took the freezer down a little to accommodate for the right heights in the main fridge.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall OK

    Posted
    STiKc
    • My Best Buy® MemberMember

    My wife really wanted a French door 'fridge; I was ok with another side by side. Our old side by side ran all day and was really loud due to some poor repair work in the past, but it worked. I finally relented and got what she wanted. We got a great deal. With a Reward Zone coupon and the Texas Energy Star tax holiday, we walked out at less than very low sale sticker price which I've yet to see again. After living with it for a few months, it's OK but no real improvement over the old fridge. Yes, it runs less and more effeciently, but not really that much quiter than our 13 year old side by side. It's bigger than the old (though one of the smallest French door models) and barely fits into our refrigerator space but doesn't really seem to hold as much as the old one, or at least not as organized. The freezer seems overly large. It holds a lot, but we use the refrigerator more and find that the organization is a bit lacking and stuff gets lost in the back of the 'fridge. When you open the freezer door you can feel all of the cold air fall out and then the freezer always has to kick on after you close it to replenish the cold air. The ice maker isn't noisy except when it's dispening the disappointingly small cubes at a generally slow pace. We liked the satin finish available on other Samsung models, but we had to settle for the stainless steel finish which really attracts and holds fingerprints and scratches very easily. And it took awhile to get used to that huge shiny thing in the kitchen. One annoying fact is that you have to physically push the doors closed for them to close properly. The old fridge just took a small push and it would close itself. Overall, it works as a fridge and freezer; no problems there. But I'm no French door fan, and now the wife isn't either.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good so far (1 month after purchase)

    Posted
    ECBE
    • My Best Buy® MemberMember

    We spent a lot of time looking at reviews and ratings for refrigerators. All brands and models seem to get negative reviews of some kind so we were taking a gamble on whatever we chose. A lot of reviews say Samsungs make a lot of noise, break easily, and its is hard to find a repair person. Because of that, we purchased the geek squad extended warranty for peace of mind. We chose this model because it has water and ice on the door and ample interior space at a reasonable price (on black Friday sale). Plus, the shelves were able to be customized more than other brands. After using for a month, I am happy with the interior capacity and half/lifting shelves that allow me to fit more inside than any other refrigerator I've owned. A little over a month after installation we have no major complaints. It does make noise though, as other reviewers have noted. The ice maker is a little noisy, but they all make noise when they draw water and drop ice. I don't believe this one is excessively loud. It does make more noise (humming) when it is running compared to the ancient GE P.O.S. that was in the house when we moved in. Considering it is probably way more efficient, I'll live with the louder hum. I have not heard the loud "popping" that other reviews have noted. I hope it stays that way. Some of the interior door storage bins on the left side are small and oddly shaped so they're hard to use; not many things fit in some of the spaces. The water and ice maker are working fine. Sometimes an ice cube melts in the door hopper and some water leaks out and lays in the tray area. Its nice that it can just be wiped clean instead of needing to remove a tray. We use a reverse osmosis filter for our drinking water so it would be nice if Samsung made a "blank" filter so we didn't have the redundancy or need to replace/turn off the replacement notice. The freezer does not have top storage bins so I bought everyday bins so I can organize better. I like the bottom freezer much better than my old top freezer. The drawers allow better organization. If this model made better use of left door interior storage, a blank filter cartridge option, top shelf bins in the freezer, and made less noise I would give it one more star.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice stainless french door Samsung refrigerator

    Posted
    bevm
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Liking most everything about the stainless steel Samsung french door refrigerator with just a couple of negatives - noisy running sounds which is surprising for a new unit with new technology. My previous unit was a GE Profile which was still running exceptionally well and QUIETLY even at 17 yrs old. Decided to update with stainless appliances and was concerned this was a faulty unit because of the constant noises but found out through further research that most of the French Door styles by all makers have similarly loud running noises. So if you must have French Door design, be ready for a noisy machine. The ice maker is also loud every time it drops a batch of ice into the bin - never heard this from our old GE Profile. Otherwise, lots of space, and I find I better utilize the bottom drawer freezer - i always know everything i have a one glance, and i find i waste much less because i see everything i have available. My old side-by-side was not as convenient as i'd have to pull out each of the five bins stacked on top of each other to see what was stored in each, which i did not do very often. Would wind up tossing things that were forgotten and because of that wound up with freezer because i left them too long in the freezer. So i am saving money with the new bottome drawer freezer setup. That is good!!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Really like it but could be a little better...

    Posted
    Chaseman
    • Verified PurchaserVerified Purchase

    Bought this fridge about a month ago to replace a nearly 20 year old Kenmore. This one looks great, interior lighting makes it easy to find all food items, seems roomy and, although the noises it makes are very peculiar compared to what we were used to, it is way quieter than our previous fridge. My only criticism is that the "CoolSelect Pantry" drawer- a wide drawer used for fruits & vegetables, etc. requires BOTH doors of the refrigerator to be open. So if you want to just grab an apple, you need to open the entire fridge just to open the drawer. Not that big a deal and it is really the only criticism I have about it. This model Samsung fridge is also the only one that we found that had doors magnets could stick to. As I still have kids that like to look at alphabet letters, etc., this was a plus. Generally very happy with this fridge.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Initially purchased a lemon; received replacement

    Posted
    lilb00kie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I initially purchased my refrigerator in June 2016, by September 2016 I noticed water under the Cool Select Pantry Tray. Apparently, water had built up over weeks. Although, I think the refrigerator is nice overall, I'm highly disappointed that Samsung would select just a horrible repair center (Nisi) for the Houston area. They were unresponsive and was never able to accommodate me with a date for repair. Months later I was able to get BestBuy's Geek Squad to come out for repair. It turned out that the water was leaking from the inside wall of the fridge which was unrepairable. Has anyone else had this problem?? I know have my second replacement as of February 2017 and it seems to be working fine. (yes, I dealt with cleaning water weekly due to the issues with the local repair center). The amount of water accumulated over a weeks time was about two large bowls. Yikes! I was not able to find any similar issues with this model, so I opted to receive the same model as my replacement. I can only hope that this was a one off issue.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Refrigerator So far

    Posted
    hogwildinsc
    • My Best Buy® MemberMember

    We've had this frig for two months. So far it is great. I spent several hours searching on-line, stores, and consumer reports. This refrigerator was the best value as far as looks, consumer reviews, features, and price that I found. It looks great, works great so far and has all the features that we were looking for. The quality/sturdiness of the shelves and drawers was much better than most of the other refrigerators we looked at in same price range. The cons are really not a big deal, except for the manual, it is really bad. I couldn't even figure out how to set the temperatures from the manual. I called Samsung customer service and they couldn't tell me either. It doesn't work the way they said. Finally I figured it out... and I'm a retired engineer. The ice maker started out a bit flakey... it stopped making ice twice and I had to turn it off and on to get it working... but lately it seems to be fine. Also, I had to remove one of the shelves to make enough room for taller stuff. My wife loves it... Overall, a very good refrigerator.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good fridge, could be better

    Posted
    ChrisK2
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Our last fridge, Whirlpool Gold lasted only 9 years, was a side by side and needed 4 repair work orders, last one being a nonrepairable lighting module. We then looked for French door and bottom freezer and liked this one. The magnetic doors are great for kids art projects. Their grubby finger prints do show up on the surface pretty easily. The interior is spacious for young family of 5. Interior LED lighting is nice. What bugs me the most however is the ice dispenser. There is only one outlet and you have to press a touchscreen to decide between water or ice. Our last fridge had 2 outlets, one for ice, the other for water, which is much more convenient. But it looks like most fridges now only have 1 outlet. Also the touch screen is a bit tempermental, I have to lightly press a few times for it to select what I want. Also the ice spits outside the cup sometimes despite it being as close as possible to the outlet. Also this fridge is more noisy than our last, not sure if this is typical of French door models or because of the "twin cooling" feature. I am happy that BB PM'ed this model w/local competitor for $800 off MSRP. Free delivery and haul away (old fridge to our garage) is a plus too.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Lots of space, great look, a little noisy

    Posted
    ClevelandDan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This replaced a high end LG refrigerator which was in perfect working condition but we were switching to Stainless Steel and this refrigerator was included in a package deal. I will start by saying this is a beautiful looking fridge...I was a little bummed that the sides were not stainless but instead a textured grey color but its better than the sides being black like many are. The storage inside was awesome, especially coming from a side by side refrigerator. the middle drawer is great for lunch meats and cheeses and easy for my kids to help them selves to as needed. I read some reviews and people say its a little loud both when the compressor runs and when the ice drops. the ice definitely is louder than my previous LG but its not like ice is always dropping so its not that bad. the compressor is much louder than my LG, in fact I could not ever hear my LG running. However, I dont find it obnoxious or anything and can only hear it when I am standing right next to it. The ice dispensor is a little slow at times which can be annoying...but for the price I think this is one of the better refrigerators out there. I would suggest you look at an LG too if its around this price point but keep an eye on where the ice maker is on the LG refrigerators because they often take a lot of space where as the Samsung does not.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Some draw backs

    Posted
    Jeff
    • My Best Buy® MemberMember

    Overall I think we are happy with the set as we bought the entire set in the Black Stainless. There are a few issues that we have had with the refrigerator, the fold up shelf broke almost immediately and is not covered by the warranty. It is $49 plus shipping to replace it. The ice maker was just repaired today as it kept freezing up, good thing we got the warranty. Apparently the hose was not in all the way and water was spraying inside the icemaker and causing ice to stick. Not great but stuff does break, I was hoping it would not have any issues yet since we bought it in April of 2016. The black stainless really doesn't seem to stay any cleaner than the regular stainless either. I was hoping it would, but I think one of the other finishes would have been better. I would also get the stove without the clock on the back since it seems to limit the size of the pots and pans on the stove. The grills all over the top are nice but as I mentioned it does limit the size, as my wife did scratch the clock part because there were too many pans on the stove. I hope this helps...

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Does what it says

    Posted
    Greg
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have given this fridge a rating of 4 stars because it does what it is supposed to do. The cooling features are helpful as are the options to alter temperatures and humidity in different parts of the fridge. There is nothing spectacular about the fridge so it didn't earn a 5th star, but it works well. That being said, I would not personally purchase this fridge again, but that is not the fridge's fault, nor is it Samsung's. I have found I do not like the French door style. I have had a side-by-side for the past 20 years or so and find I prefer that style. I find that the french door style swallows the food essentially. What is mean is that food seems to easily get piled behind other food in the deep, expansive shelves. With a side-by-side, food was more easily accessible, and there was less moving food around. Additionally, and perhaps this is true of this particular fridge but not other french door fridges, it has been challenging to store tall items. It is true that one of the shelves slides in under itself to allow for storage of taller items, but my wife had to remove one whole shelf to store additional taller items. This may also be a facet of having 6 in our family and thus having larger items.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Fridge

    Posted
    SBGs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I like this refrigerator a lot. Wasn't planning to buy this style with the freezer drawer on the bottom, but the thing that sold me was the fact that you are able to store wider items, because the fridge space is wide, as well as the freezer. The freezer has a drawer to separate and organize items, the fridge has a lot of space, and even a drawer that you can adjust the temp on. Overall we really like this fridge, the only thing that was disappointing to me right after I started using it, is the shelves are basically stationary, I believe there is only one shelf that you can adjust the height on, which leaves only a small area to stand up large items such as milk, juice, 2 liters, so they will need to be laid on the side if you have more than a few. But that is not too big of a deal, considering you really got a lot of extra space with this model.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great deal on open stock item

    Posted
    Newplasmaowner
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We bought this refrigerator when our old refrigerator went out in mid-summer. We typically don't buy open stock items, but this Samsung frig looked like brand new and was returned because it didn't fit the opening in someone else's home (and the price was greatly reduced). We've had it for about 3 months now and are pretty happy with it. It's been quiet (much quieter than our old GE frig) and the space inside is great. The flip up shelf and the optional 1/2 shelf make configurations inside the frig much nicer. The quality of the drawers/slides is much nicer than other lower-end French door frigs and the LED lighting gives the inside a modern/sleek look. Samsung did a nice job making small shelves in the door with the ice maker so that very small bottles, etc. can fit in there nicely even though you're losing space in that door with the added ice maker. The only negative is that the ice maker pretty much makes crushed ice, even if cubes are selected, and when the ice comes out it kind of spits and makes a mess. If I want cubed ice, however, I can pull the ice bin out and pull some out manually, so this doesn't really bother me.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Dramatic Difference in quality over other brands

    Posted
    TheKingofM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After going back and fourth with my wife about features vs cost - we opted to go into the store and see what was available, believing it's always best to touch and feel rather than live an die on someones review. We found this Samsung model Fridge and I immediately thought ... this doesn't look like a TV, but we pressed forward since it has everything we wanted. The fridge is awesome - best decision we could have made. Water comes out cold, Ice Maker consistently drops ice, and while that seems like (so what) it's a a big difference over our GE brand side by side. The space inside takes some getting used to coming from a side by side but the bottom pull out freezer is awesome. The sensitive touch panel on the side of the fridge makes everything super easy - especially pushing the fridge and freezer into a rapid cooling cycle which is great for having just purchased the item. It makes the fridge and freezer run really low until temp is reached for a period of 4 hours. I'd recommend the brand to anyone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So far so good

    Posted
    HappyMN
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Had this fridge for a few months so far and no complaints about the product itself. Got the black stainless version and just love it. If anyone tells you it shows less fingerprints it's not entirely true. With the right light and angle you can see them. Unlike most stainless steel refrigerators magnets work on this one which makes me wonder if it's really stainless under the finish. I did notice that one of the ways the ice maker can make so much ice, like they claim, is the smaller size each cube is which requires less time to freeze. Only issue I've had is not with the product but the installation. One of the door handles wasn't fitting properly so it required them to use great force to install it. Ended up causing a very small dent and scratches right next to the handle. Not noticeable unless you look at it and was compensated for the issue. If you have issues with install like this I suggest taking your own pictures of it even though they do. Could help speed up the process.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very nice fridge

    Posted
    Snappeddragon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    After owning this fridge for a few months now, I can say I'm pretty happy with it. There's plenty of space for everything. The ice maker and water dispenser work great. Water flows pretty slowly though. Takes a while to fill a glass. Ice is always plentiful, although I don't use it much. Might not be enough ice for a larger family. Before buying this, I saw a few reviews that mentioned loud popping noises. I haven't experienced that at all. You'll hear the ice dropping into the bucket, and the typical clicks and clacks of any large, electric appliance, but nothing startling. My biggest complaint with this fridge is that the doors need to be manually pushed all the way closed. You can't just give it a little push and let it swing closed. There's some kind of resistance when the door gets about 3 inches from closing. If you try to let it swing shut, it'll just bounce back open. That took some getting used to, and is the only reason I'm not giving this 5 stars. Overall, though, I've been very happy with it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid "basic" Refrigerator

    Posted
    Brady
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So far, I am impressed with this fridge. Seems to be a solid "basic" option, from today's modern age of quality. Doesn't have all of the "bells and whistles", but definitely works well for everyday use. Only concern I have is the touch sensor for selecting different options on the built-in water/ice dispenser. There seems to be a delayed relay after selecting the ice (cubes or crushed) until the dispenser releases ice. Unless you wait a couple of seconds, which isn't a huge problem for most folks, the dispenser will dump water to your cup/glass. Overall, I like this refrigerator a lot, and would certainly recommend it to a friend. Not to mention, it looks good from a visual prospective!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good lower cost French Door fridge

    Posted
    QuikDraw01
    • My Best Buy® Elite MemberElite Member

    This is the best French door refrigerator I could find at the lower end of the price scale. I was looking at an LG for about the same price, but the construction quality just feels better on the Samsung. Plus the ice bin is much larger than the similar LG model. And the water filter is completely out of the way. On the LG the water filter blocks some of the space of the top shelf. The LED lighting is great. I like the touch screen panel. So much easier to adjust temperature than the old style dials. You actually get the temperature you ask for without having to readjust for days until you get it right like you did with old-style refrigerators. The ice maker works perfectly, either cubed or crushed, as does the water dispenser. I like that it has an open door alarm. My only slight complaint is that the compressor is slightly louder than my old refrigerator. Then again, I'm not really sure it's louder. Just a different sound than I'm used to, so I notice it when it comes on. Not annoyingly loud though. Overall I really like this refrigerator, and I would still choose this model if I was shopping for one today.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love this fridge!

    Posted
    Bondrock
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is our second Samsung refrigerator. We had a similar one the first time around. French-door fridge with pull out washer and came to love the room and organizational flexibility. My wife especially loved the deli drawer! We left ended up leaving it with our house when we moved, as the buyers insisted on it staying. We found this one at Best Buy on sale and got it at a great price. Still love the flexibility in shelving arrangements, the milk holder on the door that can handle 2 gallons. And, my wife still loves the deli drawer enough for us to have opted out of the next higher model with the "flex-drawer." The only blight on an otherwise stellar unit is the lack of a dedicated butter area on the door. However, that can be overlooked with the use of a butter dish with a lid. If it ends up annoying me enough, I will purchase one through Amazon or something...

    I would recommend this to a friend