Customer Ratings & Reviews

Recently purchased this refrigerator and I am well pleased so far. I did not need the hose that I purchased because I had a built in hose attached to the wall already. Will return it for a refund. The space on this unit is unbelievable. The ice and water dispensers are working perfectly. The icemaker is very silent, no noise whatsoever. It makes a lot of ice, the tray hasn't been empty since and we're a family of 8. Ice is always available. The bestbuy service team members were professional. They removed and installed my new refrigerator in less than 40 mins. Great purchase and I will definitely recommend this refrigerator.

We loved the door feature of this fridge and the location of the icemaker. After purchasing, we were disappointed that the words for the control panel for ice/water are not lit so it is very hard to read them. Also, some of the bins don't pull out far enough to get items in the back. This refrigerator also does not qualify for energy compliant rebate from Snohomish County PUD. It is a good fridge but probably would have bought a different one had I known issues.

We enjoy the fridge. It looks stunning as a set. It is extremely noisy. Also, you have to make sure the doors are shut. (Once the freezer unthawed because the door was barely cracked). I am unsure if I got a dud but if Samsung would respond with a comment instead of me having to call and wait on hold that would be great!

Well, no one can argue that this is a good looking fridge with bells and whistles - however, the door that allows you to have easy access to sodas and milk? The insulation around the inside is all bunched up in three places which suggests bad seal. Also, the thing is huge and I had no idea it would take up so much space. I wish I had bought the counter-depth model, but it was quite a bit more expensive for less fridge - go figure.

Waiting on our third Samsung refrigerator to be delivered. First one damaged, black stainless coating was chipped and bubble markings. Second one has a dent in the door, great stuff foam oozing out top corner and doors not flush when closed. Hopefully the third time is a charm! I own many Samsung products, but the quality seems to have dropped significantly! Wasn't even offered any kind of discount for the inconvenience!

purchrsed this fridge right before xmas. Sales team was great. After reading reviews on all other brands. Let's face it it's extremely difficult to pick out any appliance these days. It's so confusing and frustrating. So with that said. I'm a pretty picky person. Fridge was delivered with a small ding at the bottom of the door. Best Buy offered us to exchange it for another or be compinsated with a gift card. We choose the gift card and put it towards the over the stove microwave. Can hardly even see the tiny dent in the fridge. Now with that being said. Here's my small complaints. I feel like the fridge is kinda loud. But really it's no dig deal. It doesn't run nonstop. Second complain. The water does kind of drop out from the dispenser. Again. Not the end of the world. My biggest complain is actually the packaging. For the love of god I can't get all the plastic off the thing. It's like built with the protective plastic on. So it just rips when you try to remove it. So when you open the first door you can see all the torn plastic around the inside of the door. It look awful and I can't get it all off. So there you have it. Honest review without being unrealistic. Nothing is perfect these days. And appliances don't last 30yrs anymore. It's a fact.

I love the ergonomics of this frig. From the showcase door that keeps the inside cool while my husband get the milk, the ketchup and whatever else out from the door without having to get into the main frig area to the side by side doors that offer me more freezer space and in a way that I can easily organize and see what the heck is in the freezer. I love all the bin space too, even in the freezer! So there is actually room for all the veggies and things can be organized so much easier. Also loving the cold water/ice machine in the door. No more having the freezer door completely open while my hubby tries to fill his glass with ice cubes. I love everything about it. The stainless steel is so much easier to keep clean as well. If I had one wish it to improve my experience it would be, all the same features in a frig that isn't as deep (wall to front), our galley like kitchen is challenged in that way. Hey, maybe I just want a bigger kitchen instead! :) The ONLY thing that went wrong with this product wasn't the product, it was the delivery. It took them 3 tries to deliver the right frig. So if you order this make sure the delivery office knows that the last two letters on the model number are SR not just S or you'll keep getting the dressed down version with out the showcase door. And believe me, you want the showcase door!!!

I am very happy with this refrigerator, it keeps things the right temperature, freeze is very cold 0 degrees and there is a lot of space inside. The quick access door for milk and soda is very nice and convenient and worth the extra money for us. The only reason I did not give it 5 stars was 1) the ice maker when depending is very loud..much loader than the 21 year old fridge it replaced. 2) The shelves are not adjustable. On the door all the tall container fit fine, but the base inside seems like if they could have made the space on one of the shelves a little taller, things like a 2-liter pop would stand upright better.

The refrigerator is very spacious much bigger than my old one i can put alot if stuff in it i love the door in door feature its very convenient. My only downfall is the ice dispenses slowly and the fingerprints i wish i bought the black stainless steel model for that reason but overall i like it alot.

I do love this fridge but I noticed a few months ago that the installers forgot a piece of it. Therefore it is not complete. I love that it always has ice! Love the food showcase.

I've chosen the perfect fridge. Before this one we owned a French door style fridge. The doors were bulky and it annoyed me that I always had to open both doors to have full access. When those doors would close they would swing pretty hard and always slam shut due to their weight which rattled the bottles and jars inside as well as my nerves. When shopping for a new fridge I had also considered previous fridges we had like the traditional top freezer. When thinking about that style, I didn't like the idea of large doors anymore. A Kennmore side-by-side style is one we had growing up in the late 80s & 90s. Coincidently ours also had a front showcase door with shallow shelves. I like that the doors are lighter and that the entire fridge/freezer can be accessed at a time. The drawers are nice a deep so that you can fit a fair amount into them and clear to see through. There are enough drawers for all kids of food categories that you want to separate. I use the showcase door daily and quite frequently for juices, milks, and condiments. The shelves can be removed and placed at different heights to accommodate various packaging. The ice/water dispenser is nice in that it has no tray below to collect water. There is a simple dip in the mold that is easy to wipe, although the water seems to roll down the front of the fridge and has to be wiped. The stainless steel shows fingerprints easily. I've purchased a stone and steel cleaner from the grocery store which seems to help although a lot of elbow grease is needed which makes me have to be more careful about making initial prints. Cons: I wish the ice/water dispenser had an option for the light only with a timer. There were also hairline scratches on one of the doors at delivery which they said they would have to bring no in an entire new fridge and remove just the door to replace (which never happened). Also, after peeling away all the protective film, lots of residual film was left sticking out of the cracks leaving a jagged appearance. I've failed to remove it despite my best efforts. Overall, this fridge is fantastic. It's the perfect size for a family of 5 and looks sleek and modern.

The Samsung is well made and good looking. The show case door has some real value - after you have figured out the items you use most . Having access to both sides of the indoor shelves makes it easier to find your items. Setting and seeing the temperatures on the display in a great idea. One thing to be aware of is that the ice maker in the door can be quite noisy. A side comment: The Best Buy delivery team were excellent.

My new Samsung refrigerator not only looks great in my kitchen, it's also very functional and has a great design. The showcase door comes in handy for access to drinks, condiments and other quick access items. My refrigerated items stay fresher longer than my prior refrigerator. I love this new fridge. Only drawback and it doesn't bother me at all, is the noise from the ice maker. It is a little on the loud side, however, once the ice compartment is filled there isn't much noise from the new ice dropping in, just when you go to dispense ice. I wouldn't consider this a hindrance when deciding on this fridge as it has turned out to be an overall excellent choice.

Samsung makes a beautiful product. This fridge is no exception. Storage is good and the "door in door" feature makes for easy accessibility. My issue is with the water dispenser. Moments after pulling your cup away it dribbles water... Enough to irritate you.(maybe a teaspoon each use) The finish leaves highly visible water marks and is not very scratch resistant. It did not stand up to my 2 year old with magnetized fridge toys. We have plenty of scratches after just 2 weeks of use. The fridge is a solid build and I don't anticipate any problems, but if water dribble bothers you I would try a different model.

Nice appearance and very quiet running (except when water goes in the ice maker). Maintains temp very well. Nice interior layout and good space. Could use a little more flexibility in the shelves' adjustment range. Easy to operate and understand the control panel. Time will tell on overall dependability.

The refrigerator is great however I expected it to be better. This is because whenever I use the water dispenser it drips a few times after pulling away my cup. I love the showcase door, simply because it is easier to reach things quickly. I prefer the solid shelves in the freezer so this was great. The alarm gets annoying if you do larger grocery shopping and try to load everything into the fridge at one time. On the other hand it is nice because I know the fridge is shut. The display for the fridge and freezer shows the temperature of each side which is nice. There is also the option of quick freeze and refrigerate. I have only owned them for a month so I am unsure how they will last in the long run. Overall I would recommend this side by side to a friend.

I love my new refrigerator. I love the showcase door. I keep waters, soda, juices, coffee creamers and condiments on this outer door. This way, they are right there. No need to swing open the entire refrigerator door. I wanted new appliances but I don't care to open two doors to look around for what I need. The water from the dispenser is cold. Yes, the ice dispenser is a bit slow but, not too bad. Love it!! (No tilting the frig either to get the doors to work properly)

The number of shelves and drawers makes storage easy for a lots of food on both the refrigerator and freezer size, and the interior is well lighted so that you can easily find what you want. This unit is much quieter than my previous refrigerator. I thought the showcase door was more a gimmick than something I would use, but find I really like getting things like condiments from the door shelves without having to open the entire refrigerator.

So far so good...I've had a side by side for many years. I find them more organized then a bottom freezer with drawers and I think they hold more; less waisted space. It took a week to get used to the double door when to reach higher and when to hit release. More room than my old one. There is no light intrusion for tall items and the ice compartment on the door frees up more space in the freezer. The light is dimmer as LED tend to be more halo, but can see what I need and the energy savings is appreciated . Stainless steel finish cleans pretty good...keep with the grain while cleaning. It also took me a week to figure our where to put things...my old frig. had a butter dish area this one does not so I purchased a butter dish with led. All and all I am happy with the purchase and this was "open box" and the value even better.

This is a replacement for our GE side by side which stop freezing on the freezer side. 3 features I love, quick chill and freeze features, showcase door (quick and easy access to most used item, and energy saver feature. Very roomy, and quiet. Love it! Only downside is fingerprints on the stainless steel is not easy to wipe off.