Customer Ratings & Reviews
- Model:
- DW80B7070US
- SKU:
- 10886174
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Bad Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly do not know how this dishwasher runs, because I did not receive it. I waited 4 weeks to get it installed and then they cancelled because we got 2 inches of snow. I understand bad weather rescheduling and have no problem with that, but when i called Best Buy, I was told I could not get this product until the 3rd week of April because its back ordered. The install team had my dishwasher with them but now its backordered. Very frustrated here.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this matter regarding your delivery schedule and the dishwasher's availability, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
quiet but...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dish rack is flimsy. Plates tip over easily. Is quiet, however. Lots of tech that is really worthless.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand your frustration with your dishwasher. All we want is to get you assisted.
We recommend checking out the resources below, which have suggestions to help you avoid having the dishes tip easily. Please check the embedded text and video for more details.
Learn the best way to load a Samsung dishwasher.
https://www.samsung.com/us/support/answer/ANS00062443/
We would love to speak to you to extend our help. Please feel free to get back to us via the following options:
1. Facebo4ok Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146967515) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Disappointing Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best design. We are super disappointed in this machine. We have a big household - 8 to 10 people on any given day - and this just doesn’t hold enough dishes per load. It might be a win for smaller families, but we liked our old dishwasher better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sister,
We apologize that your experience with the dishes was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
Each Samsung dishwasher includes loading recommendations in the user manual. Let us show you the best way to load a dishwasher.
Learn the best way to load a Samsung dishwasher https://www.samsung.com/us/support/answer/ANS00062443/
Basic use of racks on page 14
https://downloadcenter.samsung.com/content/UM/202207/20220708144235390/FM_DW7000B_DW80B7070_AP_EN_MES_0314.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144800274
Have a great day.
^Charles
CRap
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was a nightmare. Plug was hidden and the hose is too long and keeps creating a warning from the washer that there is a water problem. No relief from the store when I advised them of several issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Disheasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet best dishwasher hands down great service
I would recommend this to a friendGreat dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks and works great. We love the easy cleaning front
I would recommend this to a friendLasted 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on sept 2023. On jan 2024 it started giving an error code for the door lock.it wont work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how it feels to deal with a dishwasher showing an error code, JesusC.
We suggest contacting us via the options below to speak with a live representative to assist you better with the specific error code your unit displays.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Garage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even last a year and a half and they don’t make the parts anymore so even with the Best Buy total tech I have to buy an entire new dishwasher already. Waste of money. Would definitely not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Angela,
We would like to assist you further with your concern. Kindly let us know more about the dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148486110) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Quiet and efficient, water doesnt drain well
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good dishwasher and I’m happy with the purchase (and the wifi features), but the water in the dishwasher doesn’t fully drain, making the inside kind of smelly. Not that big of a deal, but a little annoying.
I would recommend this to a friendBespoke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t receive it yet but I am excited to get it
I would recommend this to a friendNot reliable
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had this dishwasher for a year and a half before it just completely died. Appliances aren’t meant to be disposable, but Samsung sales models say otherwise. Our home is only 6 years old and we also have to replace our Samsung refrigerator as well. We replaced the dishwasher with a Bosch and arent looking back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we understand your disappointment about your overall experience with the dishwasher.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that fit your needs better.
Thank you.
-Angelica
Open Box / Store Demo FTW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We found a brand new open box unit that had been recently put on our local Best Buy’s floor. They were rearranging for the holidays so had this like 75% off. That discount plus the total tech free install made it a killer deal and I have no regrets. Works awesome also :)
I would recommend this to a friend2 month Lemon
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scheduled instal was fast and instal was great. Love the look, works great with the app, customer friendly features. BUT I have it 2 mo and it start glitching! Very unhappy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for leaving a review and that matters to us. To continually serve or assist you with the dishwasher, we hope to speak to you to get more details of what happened. Below are our support channels.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145355306) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Parts break and don’t stay together
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased about 30 days ago Parts of the dishwasher pop off regularly The prongs that hold plates are made to collapse, but they just constantly collapse under the tiniest pressure The adjustable top shelf only works in one position The clip on sprayer doesn’t stay attached, and has to be re-clipped on every time And, of course, Best Buy doesn’t have a return option available Such a scam
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to make doing dishes enjoyable, SarahK. Let's help with your dishwasher.
Please see page 15 of the dishwasher's user manual to see the steps for adjusting the height of the top rack and pages 42-43 to see the proper steps for re-inserting the nozzles:
https://downloadcenter.samsung.com/content/UM/202308/20230809164225409/North_America_DW7000B_WEB_DW0005_English.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146527406, to help our team pull up your information when you message us.
Have a great day.
-John
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing parts. Bottom legs are missing. Only 1 leg came with this unit. Best buy refused to help. Advised to deal directly with their distributor, which is a nightmare. Poor customer care. No more purchases from this store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are here to assist you anytime, SergV. We want to speak with you directly to offer support and see how we can help you with your dishwasher's missing parts.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147632189, to help our team pull up your information when you message us.
Have a great day.
-John
Leaked after 6 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never should you buy a samsung dishwasher. The horror stories are true and after 6 months of washing i have a puddle of water under my dishwasher. Thanks Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Having a dependable dishwasher is essential in every household, ZacharyS. Let's gather the necessary information to ensure yours delivers optimal results.
The links below will help you maximize the dishwasher's features and get the best results after each cycle. Please select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung dishwasher is leaking or has leakage error code:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148370179) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Not so great dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher leaked out of the front of the door. Tried blanceing the dishwasher and still has issues
No, I would not recommend this to a friendBrand response from Samsung
Posted .MattJ, we know how it feels when an appliance leaks. Allow us to assist you with this.
Below is a link to help you with your dishwasher leaking. Please click on the embedded word.
Samsung dishwasher is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146647133) to help our team pull up your information.
Have a great day.
^Camille
HORRIBLE!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This literally broke after like 5 uses, HORRIBLE!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Simi,
We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146876134) to help our team pull up your information.
Have a great day,
-Ernest-
Great appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 star for the dishwasher 1 star for store manager at Gastonia, NC location Store manager ordered our appliances, he left off the glass panels. We received a dishwasher, with no front panel. No apology, no remorse, could care less.
I would recommend this to a friendDishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher does not heat the water. Have to run hot water in my faucet prior to running the dishwasher
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CathyB,
It makes life more accessible when the dishwasher uses hot water for its cycle and makes dishwashing time shorter as well. Let us help with what you are experiencing with your Samsung dishwasher model.
I have Samsung links below that will help with what you are experiencing because of the unavailability of hot water.
The Samsung dishwasher cycle takes a long time to finish: You may skip the first step and concentrate on step 2.
https://www.samsung.com/us/support/troubleshooting/TSG01001909
How to reset your Samsung dishwasher: As the last resort.
https://www.samsung.com/us/support/answer/ANS00087943
If the steps above have been performed with the Samsung dishwasher model and you still experience unavailability of hot water with the unit, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145093623) to help our team pull up your information when you message us.
Thank you!
-Angelica
