Customer Ratings & Reviews
- Model:
- RF27CG5100SR/AA
- SKU:
- 6546225
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the spaciousness of the refrigerator, with many mentioning how it feels more spacious than their previous models. The dual ice maker is also a popular feature, with customers appreciating the convenience of having two types of ice. The perfect size of the refrigerator is another positive aspect, with customers finding it to be a great fit for their families. The shelves are also well-received, with customers liking the amount of space they provide and the ability to see all of the items on the shelves.
This summary was generated by AI based on customer reviews.
Got a lemon
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator was delivered Sept. 30 and 12 days later the cooling in the freezer and refrigerator area were not working. I had to return it. I did get the same one. It has been a week and so far, so good. Hoping for the best.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're saddened that you had to experience this from your previous refrigerator. We're always available to help you out, TamC.
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146489393, to help our team pull up your information.
Have a great day!
^Chrystel
Very Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Is The Worst Fridge I Ever Had…. I Had To Return It After Only 1 Month….. The Freezer Stopped Working And Then The Fridge Stopped Working Aswell…. I Was Very Disappointed In This Product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your fridge needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The inside is smaller than other refrigerators I’ve had that were similar in size.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FrankF,
Thank you very much for your observation about our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Don't Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It never worked. It is not fixable. Samsung is giving a partial refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that your experience with the refrigerator can be disappointing, DebraE.
You may contact our Support Team via the link below to speak with a live representative should you need to follow up on the refund.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Pros mentioned:Size
Trying Samsung again!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this to replace our other Samsung fridge which was nothing but problems. We were told NOT to buy another Samsung but the size and price was perfect for us. So far it's been great! Our appliance repair guy suggested we get the extended warranty because Samsung is so bad and we did. Hopefully we will have better luck this this one than we did the other.
I would recommend this to a friend Hiccup with refigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the fridge I kept (had handles and I did not want any) but sales person was very helpful. Installers were timely, quick, and friendly. Nothing was wrong with the item. Was told to keep it until situation was resolved which was very helpful.
I would recommend this to a friendNot a great first impression.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received the new refrigerator and it is not working. Waited 6 hours and the temperature only went up. Called Samsung and they had me do a reset, then wait 2 hours to see if the temperature drops, which it didn't. I bough Geek Squad insurance, but they can't do anything until the status on their system changes from "in transit" to "delivered". They asked me to wait 12 hours before reaching out again so they can begin an return/exchange. We're going to request an exchange and fingers crossed the new one works. Otherwise, I'm never purchasing a Samsung product again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear LuisP,
Thank you for reaching out regarding your Mega Capacity French door refrigerator. We apologize for any issues you are having with your unit. Please open a repair ticket for personalized service at: https://www.samsung.com/us/support/service/
Models:
RF32CG5400SR
RF32CG5100SR
5400: https://www.homedepot.com/p/Samsung-31-cu-ft-Mega-Capacity-3-Door-French-Door-Refrigerator-with-Four-Types-of-Ice-in-Stainless-Steel-RF32CG5400SR/326195150
5100: https://www.homedepot.com/p/Samsung-32-cu-ft-Mega-Capacity-3-Door-French-Door-Refrigerator-with-Dual-Auto-Ice-Maker-in-Stainless-Steel-RF32CG5100SR/326195120
Hello there,
We would love to discuss your fridge to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147272156) to help our team pull up your information when you message us.
Have a great day.
^Charles
Get an extended warranty…..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after just over a month. Since it was after 15 days, Best Buy passed me off to manufacturer. Couldn’t be more disappointed in Best Buy’s customer support. Just don’t understand how they don’t stand behind a product they sell after only a month! Sad
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
