Customer Ratings & Reviews
- Model:
- HW-M550/ZA
- SKU:
- 5754514
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the soundbar system's impressive sound quality and easy setup process. Many users are pleased with the overall sound quality, describing it as "very good" and a "great sound system." The simple setup is also widely appreciated, with comments like "easy setup and great sound." However, some customers have concerns about the bass, volume, connectivity, remote control, and compatibility.
This summary was generated by AI based on customer reviews.
Not much power!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lack of bass and sound from the rear speakers. It doesn’t work well with other components.
No, I would not recommend this to a friendJust ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are just ok for a bedroom but I would NOT purchase for a media room or living room.
No, I would not recommend this to a friendNot effective as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it after hearing the demo sound at store but it’s good for only demo videos only.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Does not work with AnyNet, and not with my Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Need to know that equipment works with my Samsung TV before I purchase and then have to return it. Samsung proprietary equipment, while wonderful, I'm sure, doesn't mean squat to me if it won't work with my Samsung gear. Great for forcing future upgrade purchases though.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Unhappy1,
Thank you for your review of this Samsung HW-M550 Soundbar System
I am sorry to hear that it did not work out for you.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable via Facebook messenger at: http://m.me/samsungsupport, or via Twitter at https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
Buy Bose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sun was all right but hooking it up getting the surroundsound extra speakers Which did not make any difference I sold the system and bought a smaller Bose surround sound system like I have in my living room
No, I would not recommend this to a friendOkay sounds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Satellite speakers require wiring which is way too short. Sound is okay
No, I would not recommend this to a friend- Cons mentioned:Bass
average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.going to be exchanged for more boom. not worth the price.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .weblee,
Thank you for your review of the Samsung Audio Soundbar. I am sorry to hear that you are not satisfied with the bass sound quality.
Please know that the HW-M550 has a dedicated Subwoofer level control on your remote.
The button is labeled “WOOFER”, and is located to the right of the Volume button.
Push the button up or down to adjust the volume of the subwoofer to -12, or -6 to +6.
Pressing the button will revert the subwoofer volume to level 0.
I hope this helps to resolve the issues. For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
This is a pitiful soundbar.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Again, I was misled about the quality of this inferior product. Wish I never purchased.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Catch,
Thank you for purchasing this Samsung HW-M550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more enjoyable.
Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Nice sound bar for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad sound bar with one drawback. The satellite speakers are barely noticable.
No, I would not recommend this to a friendNot satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not do what I hoped for which was amplification of speech of characters on tv
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hi Michael, we understand your concerns with the Soundbar. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt
Decent but not what i hoped
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was what i expected but the subwoofer was a huge disappointment. I expected alot more boom. I had to put my ear up against it to make sure it was on. All the settings were maxed out to high.
No, I would not recommend this to a friendHas echo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on recommendation of salesman for good sound, has echo I can't get rid of
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .BigDaddy
Thank you for your review of this Samsung Soundbar System M550.
I am sorry to hear that you are experiencing echo issue.
Please give us the opportunity to assist you by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Pretty good for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way better than the tv speaker. Just not real good deep bass on the sub
I would recommend this to a friendCheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I thought it would be. Barely sounds better than my tv speakers
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hi Oufitz, we understand your concerns with the Soundbar. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt
Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Am taking it back. Didn't work with tv or box. Was always 1-2 seconds behind tv
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Ms27,
Thank you for your review of this Samsung HW-M550 Soundbar System.
I am sorry to hear that you are experiencing audio delay issue.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you with step-by-step troubleshooting by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
Or find us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
- Pros mentioned:Sound quality
Sound not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sound bar sounded, good but not the subwoofer.
No, I would not recommend this to a friend Thought I'd try
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't work nearly as good as other reviews state. Wouldn't buy another.
No, I would not recommend this to a friendSurround System
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice for smaller rooms and people looking for better than standard TV sound.
No, I would not recommend this to a friendNot great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was ok , not what I was hoping for, TV sounds almost as good without
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .TBone14,
Thank you for purchasing this Samsung HW-M550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sound performance.
Please know that our store units are calibrated to the retail environment, which may be different from a best performing setting for your home. Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more enjoyable.
Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or simply tweet us at https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Samsung sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure yet, either don't have it hooked up correctly or it doesn't work right
I would recommend this to a friendBrand response from MrSamsung
Posted .Belleb
Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues with initial setup.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
