Customer Ratings & Reviews
- Model:
- HW-M550/ZA
- SKU:
- 5754514
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the soundbar system's impressive sound quality and easy setup process. Many users are pleased with the overall sound quality, describing it as "very good" and a "great sound system." The simple setup is also widely appreciated, with comments like "easy setup and great sound." However, some customers have concerns about the bass, volume, connectivity, remote control, and compatibility.
This summary was generated by AI based on customer reviews.
Don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.- originally purchased an open box of this product. Upon installing, the amp was producing minimal sound. We thought this was probably the reason for ‘open box’ return. - went back to B.B. and purchased a new unit. Upon installing, it also was malfunctioning but in a different way (causing our tv screen to flicker). Ended up returning the 2nd malfunctioning unit and bought a Sony product instead which cost only a bit more but produced MUCH better sound.
No, I would not recommend this to a friendnot great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not using it. I installed it as stated. The voice does not match to the words on the tv. They are 10 to 25 seconds behind the lips on the tv.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .shamuette,
Thank you for your review of this Samsung HW-M550 Soundbar System.
I am sorry to hear that you are experiencing sound delay issue.
Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you with step-by-step troubleshooting by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
Or find us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Hated It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had serious trouble connecting the Bluetooth sub woofer, then the sub woofer was too quiet even though it was set on its highest setting. Returned it
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .TheShiv
Thank you for your review of this Samsung M550 Soundbar System
I am sorry to hear that you were not completely satisfied with it.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
NOT HAPPY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, this soundbar and subwoofer sucks!!! I should have went with Bose like I started to. Don't waste your time. 340watts my big toe!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .PINKY,
Thank you for purchasing this Samsung HW-M550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more personal and enjoyable.
Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or simply tweet us at https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Loved it 3 months, the Subwoofer stopped pairing
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit disappointed at the Samsung subwoofer which stopped pairing and the attempts at getting Samsung help to resolve the sub having a blinking blue light and not pairing which is tough as I greatly had enjoyed te unit when it worked perhaps Samsung or Best Buy will come through on the 4yr extended warranty I purchased on this and replace the subwoofer. Thank you in advance
No, I would not recommend this to a friendOk system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am little disappointed with Samsung. I had Sony home theatre system for 7 years and it was way better than this brand new Samsung.
No, I would not recommend this to a friendsub is low
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the bar itself is great the sub sucks can't hear anything out of it. going to be taking it back for another one and try it again.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .casper,
Thank you for purchasing this Samsung HW-M550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sub-woofer sound performance.
As the subwoofer is designed to pick up and amplify the low frequency sounds (from the right/left speakers), for example, the rumbles of an explosion, you won’t always hear it working.
To test if the sub-woofer is working properly, we recommend you play a blu-ray or UHD DVD movie with plenty of explosions, and place your hand on the subwoofer. You should feel vibrations as the unit receives and transmits the incoming audio from the content.
Another good test is to play music content with deep bass via Bluetooth connection, as it is not dependent on “effects” decoding.
I hope these tips help to improve your audio experience with the system. Please feel free to reach out to us for further assistance via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Its no good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like the sound beacuse the sound is too low... i like boss, and other company product not samsung in sound system..
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Aman,
Thank you for purchasing this Samsung HW-M550 Soundbar System.
I am sorry to hear that you were not happy with its sound performance.
Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
1. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
2. Check the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
3. Change the SOUND MODE on the Soundbar using the Soundbar’s remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE. Select the appropriate mode for the individual room acoustics.
4. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.
I hope these tips help to enhance your audio enjoyment.
For further assistance on sound adjustment or other feature usages, please contact us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us via Facebook Messenger at: http://m.me/samsungsupport,
4) Find us on Twitter: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
Disappointed, returned item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To me the sound bar was not much better than my TV speakers. clear voice mode did not sound any clearer than the other modes
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .4ggggs
Thank you for your review of this Samsung M550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sound quality
Please give us the opportunity to assist you with settings adjustment by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Difficult to connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had much difficulty connecting this sound bar to my current television. I believe it would connect easier to a samsung tv.
I would recommend this to a friendBrand response from MrSamsung
Posted .OptimusPrime
Thank you for your review of this Samsung M550 Soundbar System.
I am sorry to hear that you are experiencing issue with the setup.
Please give us the opportunity to assist you by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Cons mentioned:Volume
no good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.well this system really don't work my tv have more volume then this sound bar
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .maria,
Thank you for purchasing this Samsung HW-M550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its low volume.
Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
1. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
2. Check the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
3. Change the SOUND MODE on the Soundbar using the Soundbar’s remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE. Select the appropriate mode for the individual room acoustics.
4. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.
I hope these tips help to enhance your audio enjoyment.
For further assistance on sound adjustment or other feature usages, please contact us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us via Facebook Messenger at: http://m.me/samsungsupport,
4) Find us on Twitter: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
Bad soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hdmi arc keeps disconnecting tried different cords and still not working
No, I would not recommend this to a friend- Cons mentioned:Volume
Not loud enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not loud enough crappy don’t buy barley loud enough for my living room
No, I would not recommend this to a friend Not great sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Increase the volume to more than 50 to get sound other wise sound quality is poor maninly live streaming movies etc
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Vijay,
Thank you for purchasing this Samsung M550 Soundbar System
I am sorry to hear that you were not completely satisfied with its sound quality.
Your feedback is very important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Surround sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My opinion of this item is not good the sound quality is terrible. Returned to store got something better
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Whitegold55,
Thank you for your review of this Samsung HW-M550 Soundbar System
I am sorry to hear that it did not work out for you.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
SOUND DOES NOT MATCH THE TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE SOUND ON THE TELEVISION DOES NOT MATCH THE SOUND COMING FROM THE SOUND BAR. VERY IRRITATING.
No, I would not recommend this to a friendPass on this one if possible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $325, I regret it but too late now. Invest in something more expensive but with better sound.
No, I would not recommend this to a friend- Cons mentioned:Bass
Sounbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointing sounbar from Samsung. Weak Bass from subwoofer
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .RRAZ,
Thank you for your review of the Samsung HW-M550 Audio Soundbar. I am sorry to hear that you had some control issues with this soundbar
Please know that the unit has a dedicated Subwoofer level control on your remote.
The button is labeled “WOOFER”, and is located to the right of the Volume button.
Push the button up or down to adjust the volume of the subwoofer to -12, or -6 to +6.
Pressing the button will revert the subwoofer volume to level 0.
I hope this helps to resolve the issues. For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Not loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Switched to Polk Audio and it is much better. I am considering adding the surround speakers.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .jepbizmac,
Thank you for your review of this Samsung HW-M550 Soundbar System
I am sorry to hear that it did not work out for you.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable via Facebook Messenger at: http://m.me/samsungsupport, or via Twitter at https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
Not what we expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We expected the sound to be more amplified! Very disappointed in the product for the money.
No, I would not recommend this to a friend
