Customer Ratings & Reviews
- Model:
- HW-M550/ZA
- SKU:
- 5754514
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the soundbar system's impressive sound quality and easy setup process. Many users are pleased with the overall sound quality, describing it as "very good" and a "great sound system." The simple setup is also widely appreciated, with comments like "easy setup and great sound." However, some customers have concerns about the bass, volume, connectivity, remote control, and compatibility.
This summary was generated by AI based on customer reviews.
Didn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased open box item. Best Buy promised it worked and they checked it as being Certified to work. Guess what? Had to return it. Sounbar never powered on. They returned it for me and gave me a gift card after they confirmed it didn’t work. Huge waste of my time. My rating is for the product not working and the poor customer service.
No, I would not recommend this to a friend- Cons mentioned:Bass
Poor sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The woofer does not have much base at all. Poor quality.
No, I would not recommend this to a friend Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it had surround speakers with it. Sound not as good quality as I had hoped for.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Naenae,
Thank you for purchasing this Samsung HW-M550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sound quality.
Please know that there is an optional rear speaker kit SWA-8500S that can be added to the system to create a fuller, surround sound environment.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact.
We are likewise reachable via Facebook Messenger at: https://www.facebook.com/samsungsupport/app/158125230916392/
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
Sound not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dialog sound not good and loud enough. So we returned and exchanged for another one
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Prettygirls3
Thank you for purchasing this Samsung M550 Soundbar System
I am sorry to hear that you were not completely satisfied with its sound quality.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you need assistance with features or usage of the new unit, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Pros mentioned:Easy setup, Sound quality
Excellant Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup with my Samsung Smart TV and Samsung Blu-ray player. I didn't need the manual until I was done with setup and checked to see if I missed anything. Sound quality is excellent. Much easier to understand speech without turning volume high. I would be at the sound setting of 75 to 100 before installing the soundbar and now at 20 to 30. Base speaker adds to the fullness of the movie but is not over powering. Works with my current TV remote so no need to use the included soundbar remote. Comes on automatically with the TV.
I would recommend this to a friend Not the Same!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Sound Bar doesn't sound like it did in the Store!! At All!! Came back and talked to another salesman that couldn't explain it but did say he's had other Customers with the Same Issue!! 1st salesman didn't show me anything but was 5 Minutes early to work but wanted my Business!! Not To Happy With it!!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Ericchiefs69,
Thank you for purchasing this Samsung HW-M550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more enjoyable.
Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Product is ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a great speeker but ok. Sound quality is little bit faded.
No, I would not recommend this to a friendcan't get the deep sound im am looking for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.can't get the deep sound I am looking for just like what I heard in th store
I would recommend this to a friendProbably a good item but we got stuck with a lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this in for service 5 times now. Although we had purchased a service agreement, it still does not work. We will have it on just fine and suddenly there’s nothing. Tried on 2 TVs and with different cables and no difference. Because they can’t find anything wrong, they won’t replace it n
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Henry,
Thank you for your review of this Samsung HW-M550 Soundbar System.
I am sorry to hear that you are experiencing issues despite the multiple service attempts.
Have you tried our customer support? Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can call Samsung Customer Support toll-free at 1-800-SAMSUNG.
Or insert this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport .
You can also tweet us at https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Wasn't what we needed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We actually wound up returning this sound bar and purchasing a SONOS.
I would recommend this to a friendBrand response from MrSamsung
Posted .RayW,
Thank you for your review of this Samsung HW-M550 Soundbar System
I am sorry to hear that it did not work out for you.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable via Facebook Messenger at: http://m.me/samsungsupport, or via Twitter at https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar works inconsistently. Going back to store for replacement.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Bighead,
Thank you for your review of this Samsung HW-M550 Soundbar System.
I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can call Samsung Customer Support toll-free at 1-800-SAMSUNG.
Or insert this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport .
You can also tweet us at https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Disappointing performance. Signs on in the middle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not fully functional....Best Buy staff cannot fix it. Very disappointed.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Rick
Thank you for your review on this Samsung Soundbar System
I am sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer doesn't work at all, and the words are delayed and when you see it once , you see it all the time. I called geek squad and they wanted me to bring it in, well closest one is 2 hours away and it's to small to send back supposedly , so waisted 500$ on something that I don't even use.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Shaun
Thank you for your review of this Samsung Soundbar System M550
I am sorry to hear that you are experiencing issues with the sub woofer and syncing with the TV.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought in the clearance section. and,didn't work returned item
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Memehugs
Thank you for your review of this M550 Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Hook up to your own house system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the system plus brackets Sounds better in the store
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Ny2Sc
Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are not satisfied with the sound quality.
Please give us the opportunity to assist you with settings adjustment by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Poor poor sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though I purchased this as an open box item and saved money, it certainly was not worth it. The sound is terrible and adds nothing to my television viewing experience. it sounds like a cheap AM/FM portable radio that I used to listen as a kid in the 70's. It is terrible.
No, I would not recommend this to a friendsound bar and wolfer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.pretty croudy sound. Nothing like you would expect.
No, I would not recommend this to a friend- Pros mentioned:Easy setup, Sound quality
Very Pleased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a decent quality and sounding surround sound system with minimum of wires to go with my Samsung Smart TV. I researched several and decided on this Model: New! Samsung - 3.1-Channel Soundbar System with 7" Wireless Subwoofer - Black HW-M550/ZASKU: 5754514 setup due to quality of sound, minimum of wires and easy setup, the fact it was a just released new item and it was Samsung. The setup was simple, some tinkering to figure it out but very intuitive. I experimented with placement of the wireless sub woofer and in the end have great quality sound and deep base. You actually have separate control of volume of the sound bar and the sub woofer to achieve optimum levels to your preference. I then added the New! Samsung - Wireless Rear Loudspeakers (Pair) Model: SWA-8500S/ZASKU: 5754510 and voilà I had a great surround sound system with sound coming from every direction with a very clean "almost" wireless setup. Note: there are about 12' speaker wires running from the wireless rear remote receiver to the 2 rear speakers.
I would recommend this to a friend Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with soundbar and rear speakers. One of the rear speakers had a short in the wire connection. We could never get any sound from the sub. We did not get the sound quality that we heard in the store.... just returned the product.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .jdogg,
Thank you for your review of this Samsung Soundbar System and the Rear Loudspeakers.
I am sorry to hear that they did not work out for you.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
Not loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hardly use this anymore. The sound from the tv is louder. If it’s turned all the way up, you can probably still hear a mouse pass gas. Don’t waste your money like I unfortunately did.
No, I would not recommend this to a friend
