Customer Ratings & Reviews
- Model:
- NK30N7000US
- SKU:
- 6234433
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 30" Range Hood for its user-friendly design, quiet operation, and powerful performance. Many appreciate the convenience of Bluetooth connectivity and the effective lighting. However, some users have expressed concerns regarding the complexity of the installation process and the relatively high price point.
This summary was generated by AI based on customer reviews.
Much larger than expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return because it was too big. In the box, however, it looked nice.
I would recommend this to a friendDifficult to install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Many different screws. Unknown where they go. Very difficult to install
No, I would not recommend this to a friendSamsung fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan is Too noisy, light is either on or off, no dimmer or hi lo light. I would not recommend this fan. Definitely not worth the price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Hood. I am sure that you will enjoy the powerful suction of this machine. Thank you for choosing Samsung. ^Brad
No connectivity with Range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the product does not connect to my brand new samsung range. this was not clear at the time of purchase nor during the kitchen remodel. i do not understand how a $2100 range with wifi technology and $1100 hood cannot connect. maybe i could get past this fact. however, the fact that it cannot connect to the smartthings app is also stupid (couldn't think of a better adjective). why would samsung make any product that does not connect to their app. so disappointed in samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there AK12, I realize that you have some design concerns regarding your new Samsung Hood and understand the concern. I would like to congratulate you on your new appliance and would like to forward this information to our design team for future products. We welcome you to our family and thank you for choosing Samsung. ^Brad
frustrated...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my range hood is beautiful but is still in its box...their installer could not install it because the wiring would not reach to connect it to the original wires...he just said it can't be used...obviously, I will have to pay another contractor to install it..likely will not get my installation charge refunded...very frustrating...and to top it all off...it was delivered two days late.
No, I would not recommend this to a friendBluetooth Range Hood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this range hood because the recirculating vent is no longer available. Its probably an excellent product but if your only vent option is recirculating choose another one.
I would recommend this to a friendExpensive Samsung
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked 6 months then blower engine went out. Good thing i had a house appliance warranty. Find another brand if your looking to match up with other Samsung appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear about the issue that you are having with your hood. It seems as though you're on your way to getting this resolved, but if you need further assistance or have any other questions please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144010685) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Awesome range hood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have all Samsung appliances an this was the final piece.
I would recommend this to a friendReturned hood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not keep item. The measurements given originally were inaccurate. The range was too big. Returned
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144643081.
-Noraina
Great hood, installation a bit hard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great range hood, the LOW setting is not loud. Only bad part was lost one of the very small screws when installing, and when we called Samsung they would not send a replacement screw. It's holding up for now without the screw...
I would recommend this to a friendAwful Customer Service Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am writing this review to recap this entire experience to hopefully shed some light on how customers are being treated during this holiday. I ordered this hood on 11/17/2023 and my wife runs a baking business from our home. On 12/1/23 the expected delivery date, the best buy/delivery team called me say they brought my hood into the wrong house for install, opened and dropped the hood and broke it. They told me there was nothing I could do and needed to wait to hear from customer service. The next day customer service called and apologized for the concern shared with me they promised they could have it delivered and installed by 12/8 as again I was concerned for my wife's work. They assured me they would have it installed. On 12/8 I log into my best buy account and they have now cancelled my delivery and moved the date to 1/9/24 without informing me. I called customer service as this would not work after speaking with someone for an hour they shared they can have it done 12/28/23 and that they would escalate to the warehouse but I would need to chat back in in 24/48 hours to get an update. So today I chat in, I'm being told nothing can be done. The first representative told me they can move it up to 1/2/23 and the second rep said this is now not possible so I'm subject to just waiting till 1/10/24. I acknowledge that I am just another customer to them and that this entire comment wont mean anything to anyone at this company but wanted to just share it with other customers my experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rodel
Two Appointments with zero Delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy doesn't show up for delivery appointments when scheduled.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day for the feedback of the delivery team.
Have a great day!
^Chrystel
