Customer Ratings & Reviews
- Model:
- MA-TK8020TS
- SKU:
- 5887119
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are impressed with the perfect fit and easy installation of the 30" Trim Kit for MS19M8000AS Microwave. They appreciate how it seamlessly integrates the microwave into their kitchen cabinets, enhancing the overall design. While some customers find the price to be on the higher side, they acknowledge the value it adds to their kitchen.
This summary was generated by AI based on customer reviews.
Microwave Trim Kit was NOT in excellent condition.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was described as Open Box Excellent Condition; however it was not in excellent condition since it had deep scratches on it. This does not qualify as excellent condition. In addition, Best Buy is telling us that we have missed our return window to return it. We hope Best Buy will work with us to exchange it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number: 1144775134
^^Ross
- Cons mentioned:Material quality, Price
The trim is not made of Black Stainless steel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The advertisement implies that the trim is also made of black stainless steel. The two materials do not look the same. For $189 one should get more than black plastic.
No, I would not recommend this to a friend Warranty Headaches Ahead
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guess what. When your new microwave fails, a few months after you've paid contractors hundreds of dollars to install it in a cabinet with this trim, Samsung will insist that you remove this trim yourself before honoring any warranty. Because Samsung deems this an entirely separate and unrelated product rendering the microwave itself "inaccessible" to their service support. Despite the fact that Samsung sells this product specifically for and to be used with the defective microwave in question.
No, I would not recommend this to a friendWrong Dimensions!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dimensions on the website are for the microwave that fits this trim kit, they are not the dimensions for the actual trim kit. So i had my cabinets made based on the dimensions of the website and guess what....the trim kit doesnt fit bc it is too big!!!!!!!! PLEASE NOTE! The diemensions listed on this website DO NOT match the actually dimensions of the microwave. Now i have to figure out how to find and different microwave and trim kit for my cabinets
No, I would not recommend this to a friendOpen Box inspections are lacking at Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was advertised as "open box excellent". Well, it showed up with no directions, screws everywhere, several holes in the box. We have no idea how to install this kit. I am very disappointed in Best Buy and their customer service. They should have inspected this product before sending it out. I could of bought a new one, but based on their advertising I thought I was safe buying the open box. I wish I would have paid full price. Because now this product is on back order with everyone.
No, I would not recommend this to a friendColor match
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is not what it is color wise. It was way darker. This item dose not match any Samsung black stainless steel products. I waited 2 months for this item after shipping delays, just to be disappointed. Don’t buy this item
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Thank you so much for sharing your insight and experience with us. Samsung is always looking for ways to improve the overall customer experience, and feedback like yours is vital to that process. If you have any further concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144022106) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Trim was too big!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is perfect but the trim Kit I had to buy did not fit in the cubby hole made in my kitchen for the microwave. Kit was too wide around the circumference and it protruded all the way around the opening of the space made for my microwave. Now there's a very ugly space all around the new microwave in my kitchen.
No, I would not recommend this to a friendPoor Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second one that I have had and the manufacturer defects in the corner are on this one as well.
No, I would not recommend this to a friendOoooops!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please see review of oven itself. By the way, the real order date was 12/23, not 1/13 as shown.
No, I would not recommend this to a friendNo fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item looked very good, however did not fit the cabinet I have.
I would recommend this to a friend