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Customer Ratings & Reviews

Your price for this item is $899.99

Customer reviews

Rating 4.2 out of 5 stars with 2666 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers often highlight the impressively low noise level and excellent cleaning performance of this dishwasher, frequently praising its effective drying feature and the convenience of the third rack. Many appreciate the ease of use and sleek design, while some find the cycle time a bit long and express concerns about the product's long-term reliability. A few customers also mention the higher price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 2,666 reviews
  • Rated 5 out of 5 stars

    awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome dishwasher. THe smart function is so convenient and works really well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Dishwasher

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the dishwasher since it has been installed and it works. Quiet operation and the door pops open after the cycle is finished which is a great feature. Preview of pictures from what I see is not upright.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great third tier.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the way it cracks open the door when the cycle is complete.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dishwasher Review

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE IT. Bought this as a replacement for the old dishwasher in our new house. Works great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Buy!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't touch this dishwasher with a 20 foot pole! I've had it for 2 months and I have yet to empty a load where all of my dishes are clean. Usually there's a few pieces that look as though water never even hit it.. I'm so disappointed and angry. I know it wasn't the most expensive dishwasher available, but geez.. it's bad. Wish I could return it..

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello SusanH,

      We understand that dealing with a dishwasher that does not clean the dishes can be frustrating. Let us help.

      We have a link with details to help you with the dishwasher that needs to clean the dishes correctly. Select the drop-down arrow that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.

      The dishwasher cycle ends before the dishes are clean:
      https://www.samsung.com/us/support/troubleshoot/TSG10000118/

      You may also refer to the user manual for other solutions when the dishes are not clean. Turn to pages 47-48.
      https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf

      Lastly, the links below will guide you about improving the dishwasher cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes other resources about running a dishwasher cycle and loading the unit, which you may also check.

      Improve your dishwasher cleaning performance:
      https://www.youtube.com/watch?v=bajCw_H-njg

      Samsung dishwasher cycles, options, and settings:
      https://www.samsung.com/us/support/answer/ANS00084182/

      Should you need further assistance, please feel free to get back to us via the following options below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1149629961) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 2 out of 5 stars

    Not reliable

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought our Samsung dishwasher about 6 months ago and in that short time the water wall device broke. This is the second Samsung appliance we’ve owned and the second one to break within 6 months. Unfortunately due to their high repair tendencies and unavailability of parts we’ve switched to LG. Samsungs warranty department is easy to deal with, but who wants to do that every six months. Don’t walk, but run away from Samsung.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dishwasher leaked. Samsung sent repairman twice. On second trip, repairman tipped dishwasher back and screwed in into the cabinet. The screw protruded through the side of the cabinet. And the dishwasher still leaked. I ended up buying a replacement after 6 months. Samsung says it will reimbursement, but I have to pay out of pocket first. We'll see. If I had not bought an entire suite of Samsung appliances, I would have bought a different brand. Samsung customer service is awful Promised call backs in 1-2 days -- never happened. Then I was told 24-48 business hours -- 3-6 days?

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We would love to assist you with your appliance. Kindly provide us with more details about the washer.

      Please feel free to get back to us via the following options:

      1. Samsung: Community smsng.us/Samsung-Community
      2. Facebook: smsng.us/Facebook-Messenger
      3. Twitter: smsng.us/Twitter-Messages

      When you message us, please provide us with this reference number (1146821879) to help our team pull up your information.

      Have a great day,

      -Ernest- Samsung

  • Rated 1 out of 5 stars

    It LEAK all over my Kitchen

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung dishwasher I purchased was supposed to bring peace and quiet to my kitchen, but instead, it’s been an ongoing nightmare as it leaked from the right bottom side, sometimes both sides, and collect steam/water vapor on top, damaging our new kitchen hardwood. Technicians tried everything, but the problem persists, leaving me frustrated and unable to enjoy anything. Despite its cost, it failed to do its job properly. I’m disappointed in both Samsung and Best Buy. Now, I’m constantly on edge, placing tray and bowl under the dishwasher to catch drips, constantly worrying about the risk of electric shock or mold ruining my brand-new kitchen. I just want this nightmare to end.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We understand how it feels to deal with a leaking dishwasher. We're here to help.
       
      Here is a link with steps to help with your dishwasher. It also contains another resource about leveling the dishwasher, which we suggest checking.
       
      The dishwasher is visibly leaking.
      https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 

      Please provide us with this reference number (1146951082) to help our team pull up your information when you message us.

      Thank you.

      -Kimberly Samsung

  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher is quiet and cleans the dishes really well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly and looks great. Would highly recomend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful unit however was an open box item and when delivered we found it had been used. We found a moldy plate inside and blue liquid in detergent area. Had to return this item back to Best Buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome appliance ………………………………………………………………………………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Read the Manual Cover 2 Cover!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I grewup without a dishwasher, it was not needed.. items never were left in the sink. For 46 years it worked for me. My husband and daughter used our dishwashers in the past (incorrectly). After 6 months of remodeling and having time to read the manual. It was a breath of fresh air after it was all done! The quickwash and AutoRelease features made putting our home back less stressfull 2 weeks before the Holidays. I am a visual person.The Smartthing App shows you what items go on what rack and how to properly lay everything in order to not block any cleaning features. My family thought I was joking when I was having family time reading appliance manuals before they start pressing features and buttons the proper way! Kitchen appliances have drastically changed over the years, to improve our lives. However, if we didnt take the time to learn the fuctions correctly..it was do the opposite and stress me out.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk junk _ negative 5 stars

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk - flat out junk - do not buy this - my lawn sprinkler could wash dishes better from 50 yards away - zero stars - wait negative 5 stars - looks pretty but - worst appliance ive ever purchased in 30 plus years EVER

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello RobertG,

      We are pleased to receive your honest review of your dishwasher. We are here to help with your appliance.

      When your dishes aren't clean after a dishwasher cycle, you'll want to make sure that you're doing everything right, using detergent and rinse aid as directed.

      Dishes aren't clean after a dishwasher cycle:
      https://www.samsung.com/us/support/troubleshooting/TSG01000962/

      See pages 47 and 48 for a basic troubleshooting guide.
      https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf

      To better assist you with Samsung products, please reach us with the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      You may provide this reference number (1145347826) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 5 out of 5 stars

    Samsung dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best dishwasher I have owned so far, only have had it about 2 months

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Appliances

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice dishwasher. Went with the Samsung appliance bundle for kitchen remodel. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't be more satisfied with this product, just love it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buy something else!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First dishwasher leaked. Best Buy quickly came out and replaced it with a new one. Second dishwasher doesn’t clean well. Despite first rinsing dishes and following all filter cleaning maintenance procedures the attached picture is what the water standing at the bottom looks like after a cycle. This is the water doing the final rinse on my dishes.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s horrible! If there was a word to describe how bad this was, I would use it! BUT THERE ISN'T ONE! Literally in this entire language, the worst word that describes this is a compliment. I just used it one month and leaked 3 times. No one helped me. I tried Samsung, Best Buy, but I can’t seem to get anyone to help me.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Yuling L,

      It's clear you're dealing with a frustrating situation with your dishwasher leaking multiple times. We are here to help with your experience.

      I have shared a Samsung link below to help with the leak experience. The link has two radio buttons, please select the closest scenario you have (The dishwasher is visibly leaking/Dishwasher displays a leakage error code). Each radio button has hyperlinks for additional help.

      Samsung dishwasher is leaking:
      https://www.samsung.com/us/support/troubleshooting/TSG01001021

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147320808 to help our team pull up your information.

      Leo Samsung

  • Rated 1 out of 5 stars

    Want my money back!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I regret buying this product. It does not dry well, plastics are wet and stained . The mechanism that open the door stop working even though it is in the right setting . My old Bosh (10years old) was by far a better dishwasher than this. I am about to call customer support. Wish I could get my money back so I can buy a Bosh

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see that you are having concerns with your Samsung Dishwasher. I have some information that I would like to provide that will help. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001910/
      Thank you for choosing Samsung. ^Brad Samsung

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