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Customer Ratings & Reviews

Your price for this item is $749.99
The comparable value price is $949.99

Customer reviews

Rating 4.6 out of 5 stars with 1848 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers have good things to say about the wash quality, noise level, ease of use, and energy efficiency of this 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. Many appreciate its large capacity and attractive color. However, some customers reported issues with the spin cycle and installation process. A few also commented on the price and warranty length.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 1,848 reviews
  • Rated 1 out of 5 stars

    Absolute junk, broken unusable after 2 years

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total junk. I bought this brand new, used it for two years lightly (1-2 loads per week, never overfilling, using HE detergent). It broke and sounded like a jet engine. After fighting with Samsung customer service for a month and submitting a BBB claim Samsung finally sent a repair person who said the counterweight was broken and it was not repairable. They said they'll give me a "buyout". Now I'm fighting with Samsung to get a timeline / answers for how this "buyout" is supposed to work. I've sent follow up emails daily for the past week and the agent on the case yelled at me that contacting him isn't going to move it any faster after he told me it would be 1-2 days before I'd hear back. Their products and service are a joke. I'll never buy another Samsung appliance again. Save yourself the headache and spend another $100 for a machine that will last 10+ years, not this junk that is unusable after 2 years.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      I can't imagine what you are going through right now. Let us help you with your washer.

      Here is a link for troubleshooting steps for your washer that is noisy; kindly choose the one that matches, watch the video, and click the embedded words.

      Samsung washing machine is noisy.
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/?msockid=08e6a45904c26b1f3477b061055f6aec

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147968114) to help our team pull up your information when you message us.

      Thank you.

      -Ricardo Samsung

  • Rated 4 out of 5 stars

    I like it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I is a bit confusing but we worked it out............

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Love Love this item. Very stylish and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love color and noise cancellation. Able to connect machine through phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer came in good condition. And it works well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It is an average washer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expecting to beat my old washer but it is not that good. We updated our house so we changed it. However I don’t think it is 5stars.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works great. No problems whatsoever. Smart app is easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Best washing machine ever. It doesn’t even make a moise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient. Love the connectivity with my Samsung TV and app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works so well. Much faster wash time. Wi-Fi works well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer&Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked very well for my space! I love it! Definitely an upgrade!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice customer service and nice brand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good so far. They did installed it very professional and quick. I like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had a LG washer and decided to go with Samsung. Glad I did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacing the appliances

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same model washer and dryer that sold with our old house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer I think this will last a long time for us.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    washer review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer shook so violently, that we had to unstack the dryer because the brackets fell off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, no complaints. Can be stacked, controlled by app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine looks incredible very satisfied with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer , takes less time then my LG to run a normal cycle

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of little dents which i was not happy about they are not cheap

    I would recommend this to a friend
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