Customer Ratings & Reviews
- Model:
- WF45B6300AW
- SKU:
- 6491511
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer, particularly praising its overall performance, quiet operation, and ease of use. The large capacity and appealing color are also appreciated by many. However, some customers have reported issues with the spin cycle, installation, and delivery, while others feel the price is a bit high.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Noise level
My washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new toy it is so quiet I love it and very sleek
I would recommend this to a friend Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Works much better than our previous ones.
I would recommend this to a friendGreat addition
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them they are affordable and work effectively.
I would recommend this to a friend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all im still waiting for it is been a full month
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsung Champagne color Washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer started shaking and vibrating along with loud sounds with every single cycle. Not so happy with the fact the washer was purchased brand new and it has been only 1.5 years since I purchased it
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that dealing with a shaking and noisy washer can be frustrating, SuhradP. Let us help.
To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
Below is a troubleshooting link when the washer is noisy. Browse through the guide and choose the noise that is similar to the one your washer makes.
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
We have also provided the user manual for your model. See page 51 for other actions when the washer vibrates excessively or makes noise.
https://downloadcenter.samsung.com/content/UM/202401/20240124193442537/DC68-04355A-04_IB_WF6300B_EN_CFR_MES_240123.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Angelica
- Pros mentioned:Color
Good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice color and works well. Bought at a good price.
I would recommend this to a friend - Cons mentioned:Spin cycle
Not Please!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a good purchase for me. I dont feel like my cloths are clean after the wash cycle. Have to wash too time to get my cloths clean. I'm not please with the purchase ....
No, I would not recommend this to a friend - Cons mentioned:Spin cycle
Gets stuck in spin mode. Horrible experience.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly gets stuck in spin mode. We have read all instructions and balanced it properly. Still gets stuck. We are draining the basin at least weekly. Horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarinaL,
I can feel what you are experiencing with this Samsung washing machine. Let us help with it.
We thank you for reading the instructions and attempting to get the washing machine balanced. I have shared a Samsung link below that will guide you through 5 steps. Each step has a troubleshooting guide that you may follow. If those steps have been done completely, you may skip them.
If all the steps have been completed and you still get to experience a cycle that doesn't stop, please request service as mentioned in the last step of the guide.
Should you need assistance in setting up a service to visit, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this number 1145121575, and it will help our team pull up your information.
Leo
Quality Issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend purchasing this or the my best buy total tech service. There is a defect with these models where the counter weight is not torqued down correctly causing it to crack and break. The loud airplane launching noise is a great indicator for this. Apparently setting up an appointment with total tech does not guarantee anyone will even show up or even contact you to reschedule when they "over book" you. I'd only consider this if you want to take a chance your model has no issues and can afford to go a month without being able to wash your clothes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment about setting up an appointment for the washer to get it working again.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an exchange and I don’t feel it was the best . It performs okay
No, I would not recommend this to a friendWasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be better if it wasn’t dropped and leaks in front drum
No, I would not recommend this to a friendBrand response from Samsung
Posted .How you feel about the washer's condition is valid. We want to help you with this, Mario.
For added reference, please visit this suggested link to help you with the leaks from the washer. Also, kindly click the hyperlinks about "How to use the detergent" and "Detergent residue" (if any). Fully watch the YouTube video for more details.
Samsung washing machine is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
We would also love to speak to you directly to have the washer inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146356959, to help our team pull up your information.
Have a great day!
^Chrystel
Poor customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer support is the worst! I’ve had the WORST experience imaginable. Not one but two washers delivered damaged. Still nothing from Best Buy on how they plan on resolving the issue. If I could give 0 stars I would! I’ve spent hours on the phone, missed multiple days of work, been hung up on and had to re-explain my problem over and over again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about your overall purchasing and delivery experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the unit. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
horrendous delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer, horrendous delivery via 3rd party. Since when does the geek squad not deliver and install Best Buy purchases. You’ve completely remove the leg up you’ve heard from other big box stores.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience with delivering and installing your Samsung washer.
To better assist you, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
Washer dents
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but when unwrapped item it had 2 dents in lower left corner. Tried to call store but automated system kept me on hold for 15-30 min then would hang up on me. Poor system. Aside when picked up items the boys just stuffed items and there was no friendliness to the loaders.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Poor washing efficiency!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor washing efficiency! It is not able to set the temperature of water! (What do the settings mean, Cold or Hot, and how much is it?) Similarly for the Spin and Rinse cycles!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about being unable to set the washer's water temperature, Leon. Let us help.
The washer has an ATC (Auto Temperature Control), which enables it to control water temperatures in each washing cycle using the internal thermistor. It is to maintain certain washing temperatures for best results.
We have provided a link to troubleshoot the washer fills with the wrong water temperature. The link also includes other links to check about the washer cycles and when the unit displays an error code. A video you may watch from the beginning until the end is also attached.
Washing machine fills with the wrong temperature water:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-fills-with-the-wrong-temperature-water
You may also check page 53 of the user manual for other recommended actions for a wrong water temperature.
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-fills-with-the-wrong-temperature-water
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147259482) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Cons mentioned:Delivery
Bad machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was broken never came to replace it I called and I was never able to get to talk to them the first order delivery people dropped my machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Good washer if it works right (mine didn’t)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washing machine shook like mad (yes shipping bolts were removed) so much so the machine would move several inches along the floor during spin cycle on heavier loads. Purchased washer/dryer on BestBuys leasing 90 day same as cash and returning the machine was an absolute nightmare between Best Buy and the lease company. I’m returning it but had to purchase another machine via another lease; hopefully this one works like it’s supposed to. I felt like I was being penalized because they sold me a dud machine…
I would recommend this to a friendBrand response from Samsung
Posted .We understand how it feels to have a washer that moves when it's being used, JorgenR.
Here is a link to "Samsung washing machine is shaking": https://www.samsung.com/us/support/troubleshooting/TSG01001016/
I also shared this video about "Washing machine shakes & vibrates or is noisy": https://www.youtube.com/watch?v=ywOrH59K9Rw
The below link is the user manual for your model. Turn page 7 (Installation cautions - bullet #2), page 20 (Flooring), and page 51 (Troubleshooting - Excessive vibrations or makes
noise) for reference: https://downloadcenter.samsung.com/content/UM/202207/20220701141448786/WF6300B_SimpleUX_UM_DC68-04355A-02_EN_CFR_MES.pdf
For reference, I shared this link about:
The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145214397), which will help our team pull up your information.
Have a great day.
Melardo
Its a nice piece
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color scheme is well i wish i wouldve seen more
I would recommend this to a friendBrand response from Samsung
Posted .We're glad that you like the color of the washer, Harp.
Aside from the champagne color, this model is also available in platinum and white.
Please click the link for more details:
https://www.samsung.com/us/home-appliances/washers/front-load/4-5-cu--ft--large-capacity-smart-front-load-washer-with-super-speed-wash-in-champagne-wf45b6300ac-us/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145959188) to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Spin cycle
Piece of garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible washing machine..shakes violently when spinning and yes I've tried leveling the legs
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JulieB,
Making sure that the washer we use is working properly. Let us help with improving your washer's performance.
Your washing machine may shake even after leveling the four washing machine legs on the ground, this may happen if a large bulky item or a huge amount of laundry is in the washing machine.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145324158) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Do not buy- broken after 1 year and 10 days
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY SAMSUNG APPLIANCES. The washer stopped working mid-cycle exactly 10 days after the warranty expired. The Samsung repair service provider took a $200 deposit and never showed up or returned our calls.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mariola,
We understand your disappointment with your washer. Let us help you.
We would love to get you assisted as soon as possible with your service repair. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148583401) to help our team pull up your information when you message us.
Thank you.
-Kimberly