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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1558 reviews

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  • Quality

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 4.8 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer's cleaning performance and large capacity, frequently praising its quiet operation and ease of use. However, some customers have noted that the spin cycle could be improved, and the depth of the tub may be a concern for some users. A few also mentioned occasional issues with the washer's balance during the spin cycle, particularly with larger items.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 1,558 reviews
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the washer. It is very efficient and easy to use. It is gentle on clothes.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Best bang for your buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We moved into a new house not expecting to have to replace the W&D immediately. Unfortunately, that was the case and we found ourselves at Best Buy looking for the QUIETEST W&D we could find for outside our bedroom. This washer has surpassed my expectations. It is quiet (once you shut of the sound that some people here appear to like.. we didn't) and really cleans well. I'm happy we decided to spend a little more to get what we wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Tub size

    Rated 4 out of 5 stars

    Great washer with plenty of space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has a ton of space for large loads and is fairly quiet but a bit louder than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good product that is feature rich. We especially like the digital display and the ease of use. The Best Buy salesperson was extremely helpful in suggesting that we check the measurements in our laundry room as she had customers with the same home model that we have experience issues. Fortunately for us the installation was seamless and the product fits well in our home

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have only had this washer for a month now so far we haven't had any issues .. I like the ease of use. The only draw back my wife says she has trouble reaching the bottom of the tub. And she is 5'8"

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Amazing capacity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans great and we have cut the number of loads in half. Very quiet washer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had washer about 1 month now and purchased for its mid range price and larger size to replace 10yr old GE washer. I Absolutely love it and the size of loads it takes in. It is very quiet and easy to use. I am short so its hard to reach the bottom barrel therefore i have a stepstool but husband has no issues. I wouldnt take off stars for my shortness. The delivery great (came earlier then expected ) and installation was quick within 10mins,also installers went over how to use. Definitely worth taking a look and considering for your home.

    I would recommend this to a friend
  • Pros mentioned:
    Tub size

    Rated 5 out of 5 stars

    Great washer for a large family, huge tub.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all the many settings. oh -- and it plays music too. No middle column and the tub is so big, I can't hardly reach the bottom. Great for large families and bedding. Also the fact that they install it free and take your old washer with them.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just upgraded from a very, very old washer and dryer to this Samsung set. My wife loves it. It's efficient, super quiet, has all the different settings you could want, and it's big enough to wash our queen comforters. Great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level
    Cons mentioned:
    Balance, Depth

    Rated 2 out of 5 stars

    Buy a front loader if you need large capacity.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a 4.8 cf to replace a 4.5 cf similar washer made by Whirlpool that lasted 7 years.This machine looks great, is quiet and cleans well. I like that it holds my settings.. The problem is I bought it for the large capacity to wash comforters, sheets and towels, but it often becomes unbalanced if I use it for these items. (This did not happen with the smaller machine. ) Also the added depth makes it more difficult to get the small items at the bottom.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Holds a lot and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is so easy and holds a lot of laundry. Washes perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Huge Capacity Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this machine for about a month and have had no issues with it. The capacity is fantastic and it auto senses the amount of water needed based on the load size. The only downside is that my wife is short, so she can't reach to the bottom of the washer with her feet on the ground.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great do far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had it about a month. Very quiet! Only reason I'm not giving it 5 stars is that it seems to take awhile longer than a standard washer. Averages about 53 minutes to do a load of clothes.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome washer!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this washer because the price was great and so were the reviews. I'm sure glad I did because this washer cleans amazing and is so fast! It has really cool auto sense technology and has so many options. I will say it's a little loud but not anything that's disruptive.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a washer and never thought that I could afford a washer like this one. The best buy teammates were helpful in explaining the details of the washers I was looking at (old fashion ones) and then he showed me the Samsung. All I can say is WOW, this is an amazing washer and I am so very happy that I chose it. I would reccommend it to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent washer for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously owned a Samsung front load HE washer. This top load (no agitator) HE washer has excellent movement of clothes during all cycles. Large capacity tub makes wshing large loads a breeze.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Nice washer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer has large capacity and efficient cycles. Results have been good. Appears to lack capability to modify cycles, such as changing water levels, and selecting the number of rinses.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level, Tub size

    Rated 5 out of 5 stars

    Great washer and dryer for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very impressed with the washer and dryer combo from Samsung. The noise canceling feature is very effective. Extremely easy to use and offers multiple cycle options. Can easily wash King/Queen size comforters.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Washer and Fun Melody

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife picked out this Dryer along with the washer after much researching on Consumer Report. There is plenty of space and it drys very well. Word of caution, if you have a house that was built easier than 2015, they take up way more space than some other washers. However, we have enjoyed them and the melody it plays when our clothes are ready!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son had a HE machine - after one year, the drum literally exploded. So I am happy this one has a stainless steel drum. Very quiet. Gets clothes clean and the high speed spin cycle speed is awesome for bulky items like towels or sheets, which I hang outside to dry. Best Buy delivery and setup on time and on Saturday to meet my scheduling needs.

    I would recommend this to a friend
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