Customer Ratings & Reviews
- Model:
- QN42S90DAEXZA
- SKU:
- 10517849
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Great gaming TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing gaming TV and I got it at an amazing open box price!
I would recommend this to a friendIm happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is nice, bought it to play games and watch stuff on my ps5. Took some time to fine tune the audio, wasnt a big fan of the game mode. Also wish the remote was a bit bigger, losing it constantly.
I would recommend this to a friendExcellent except missing Dolby Vision…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent though I wish it had Dolby Vision then it would receive a five star rating…
I would recommend this to a friendSamsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV! Graphics are great! Excellent value!
I would recommend this to a friendFantastic picture at 4k but not others
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic picture for 4k, but not so great for less than 1080 programs. Tried to use for gaming on YouTube and picture was fuzzy. Returned the TV as I use it a lot for gaming on YouTube and watch a lot of older shows that are available at 720.
I would recommend this to a friendBrand response from Samsung
Posted .workin,
It’s unfortunate to hear of the issues that have caused you to return your S90D TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve assisted in providing image adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
New tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really pleased with this tv. It’s the perfect fit for my wife’s “She Shed” replacing a 25 year old one.
I would recommend this to a friendSamsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung TV, had an older model for over 14/years. New model is great, don’t need 3 remotes anymore.
I would recommend this to a friendSamsung support is awful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have an issue with my earc port. I've tried 3 soundbars that work on other tvs (2 sony and 1 LG). The S90D won't transmit sound over earc. Also, it doesn't support 120hz display on PC over the HDMI. I called Samsung. First agent said I would receive a text on how to get it fixed. After 2 days, no text. I called back and second agent had me do the same steps and then said I can get it repaired and she sent a link to schedule a repair. I clicked on the link and it said to call Samsung. I called Samsung, again, I had to go through all the same steps. Again, the agent said they would send a new text and I could schedule a repair. He guaranteed the new text would work. I received the text and the text said to call Samsung. I called again. A new agent also wanted me to go through all the same steps! But this time at the end he said he would escalate the issue and I should expect a call back in 2-3 days! What a terrible way to do business.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Justme,
We're sorry to hear about your experience with Support. At your earliest convenience, please try reaching us again at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
OLED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OLED the best tv for your bedroom! this is my first OLED, I bought a lot of neo q led TVs
I would recommend this to a friendIts amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great product the graphics are amazing on it. I would recommend this tv to anyone
I would recommend this to a friendSOUND ISSUES: NO SOUND
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Samsung TV. I never had a problem with the first one but this one has given me nothing but problems with the SOUND. Somedays we have sound and other days there is no SOUND. I have been on the phone with Samsung a number of times and did every kind of reset & change along with video call. I am now waiting for a repair tech to come to the house. I would really like a refund and get a different model. Other people have had an issue similar to this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ShirleyV,
We appreciate you sharing the details of your sound issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Samsung always my go to
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect TV to replace old one. Samsung products are always reliable, well made, and stand the test of time.
I would recommend this to a friendSamsung 42” class s90d OLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy with the tv but I wanted to use the remote with my tv box and it is not compatible.
I would recommend this to a friendmassive spam after buying Best Buy membership
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced for what you get. The extra picture quality is not worth the extra price. OLED is susceptible to burn-in so you need to be aware of how long an image is on your screen such as a news network's logo. Also, after I gave Best Buy my email when I bought a Best Buy Plus membership, I started receiving tons of spam. It could be a coincidence but I doubt it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rondo320,
Thank you for sharing your thoughts on the picture quality of your TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Very Frustrated; sign of the times I guess!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great picture with ps5. Big improvement. Trying to purchase a extended warranty without going to store or calling is proving impossable.
I would recommend this to a friendBrand response from Samsung
Posted .ScottJD,
Please know you are leaving a review and 3-star rating for the S90D TV, but we are sorry to hear of your Best Buy experience, nonetheless. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions on the S90D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and very bright Love it love the saturation as well
I would recommend this to a friendTV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. Remote is a bit tricky and sime a while to figure out.
I would recommend this to a friendGreat tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the dark blacks and the speaker in the tv is pretty good overall
I would recommend this to a friendAlmost Good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, great quality and picture. Has multiple dark spots, failing LEDs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Daniel,
I’m sorry to hear that you’re experiencing screen abnormalities on your TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
TV's
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased my mom a new fridge, stove & microwave from Best Buy and then I purchased 5 OLED TV's. I signed up for the Best Buy credit card with a $14,000 card limit but when it was time to purchase my TV's, the card declined. Had a difficult time getting it straightened out so I had to use my regular card instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ArtR,
Please know you are leaving a review and 1-star rating for the S90D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the S90D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
