Customer Ratings & Reviews

I bough this tv for my son and he loves it it’s the perfect size for his room.

A bit pricey compare to others but still not a bad tv. works perfectly fine.

We enjoy the TV, however from a extreme side view the picture is difficult to see.

Good tv, not the best movement resolution but it’s a decent tv for the price.

To keep this short  I purchased a tv from gainsville va to be picked up in fairlakes. Fairlakes would not honor this purchase and told me i need to return my original purchase and buy the same model again. I said no because i didnt have the extra money and the return would not be processed instantly. Really really really mad Purchasing a tv from best buy better think twice.  I wish i had video Part 1 I went to return my samsung tv (the return wasn’t my problem but i thought i should add this anyways) the clerk hands me receipt and said the money will be back on my card.but the tv was paid with cash. i tell him that i paid cash he says owe hold on has to call another employee to open register and question him why he closed it without paying me. i didn’t say anything about the card story just took my cash and said thank you. But when i go to purchase a new tv is were this best buy story gets crazy ridiculous  Part 2 so i ask the store clerk if they have a certain model sony tv. she tells me no but we have it in stock at a bestbuy 25 minutes away you can purchase it here and pick it up there so they have it on hold. Sounds great rite . So i make the purchase thinking i can go pick it up today. i get an e-mail saying it will be ready in 45 minutes not a problem. i wait 4 hours before i go 8:00pm the store closes at 9:00. I go to pick up the tv up with receipt. She says do you have the order number i hand her receipt she’s typing uhh no i need order number whats your phone number i give here my phone number attached to purchase. she says no i need order do you have an email with it. i hold my phone up for her about 5 minutes so she can read the order number. i was holding my phone up felt like forever as she looked back an forth at my phone and her computer.i think was new and seemed nice so i didnt want to make it so obvious she was makeing me hold my phone like that for her. but im still holding it and she wount tell me shes finished after the 3rd time i bring it back up im like ok whatever. meanwhile my car is out front running because im picking up a tv I already paid for assuming it would be quick .and a best buy employee calls me from my g/f phone who’s sitting in the car and is trying to put a monitor in my car and wants to confirm. because her English isn’t the best hes calling me so at this point she tells me the order isn’t ready and she doesnt know when it will be so i go move my car to parking and come back in and ask to speak to a manager this is were it gets really bad.    Part 3 first because its so much bs people dont want to read I purchased a sony tv at gainsville va location to be picked up at fairlakes va location because the purchase location didnt have it in stock. I wait 4 hours then go to the other location to pick up my tv. When i paid they said 25 minutes it takes you to drive  there my e-mail said wait 45 minutes and it will be ready. The manager tells me they dont have this tv in stock but they do have them just comeing off the truck. This tv on the truck isn’t for my order though and i need to return my order and purchase a new one of the exact same tv  this purchase was made with a debit card and i tell him the return isn’t going to happen instantly and i dont have the money to do that he says how did you make the purchase ohh you should have a best buy credit card so we can do returns instantly.  He says This is not his stores fault the original purchase store just created a order an nothing else it says on my receipt to be picked up at this fair lakes va location i don’t understand this. Why did they take my money and promise me a tv why do i need to make a return of my original purchase and purchase a new one so i make the return of my original receipt and is stuck  waiting for this return to process and promise myself to never shop at bestbuy again 10 years ago i was a platinum member and loved them and can’t believe the ridiculous my interactions have ben with then now im making complaints all night instead of play new COD

Watch YouTube anytime on TV Setup a bit longer for me The cable connection is tiny

Enjoying the new tv but hard to adjust coloring. Not the same as in the store

Picture is only watchable in very low light. Blotches of light "leaks" on upper edge. Horribly convoluted menu-system just to change the brightness-levels, and then come to find out, it was already set at maximum. Bizarre, because the highlights are blown-out, while the darks are pitch-black - and YES, I tried every conceivable combination of "picture tone" and all the other bells & whistles the software offered up for what used to just be a simple "brightness" setting. I prefer watching ANY content on my 15" laptop, for image fidelity. It's 2020, and this is the best they can do?

Picture could be a little better however I have not messed with the settings yet.

Downside is there are few ways to adjust picture without using service menu.

Then this is the TV for you. The menus take way longer than they should. It takes multiple button presses to just get to the settings. Multiple button presses just to change inputs. There's no marketplace for additional apps. The connection to the phone app is mediocre at best. Oh yeah! Banner ads! Built right into the menu. If you open the menu, there are web ads being served up to you 24/7. I thought I paid for this TV with my own money? Why am I getting ads streamed to me? And on top of all of this, mine broke in exactly 2 months after purchase. I was only using it as a Computer screen/Netflix. Samsung scheduled a repair tech, only to have them come a week after the scheduled day. And even now, it doesn't work quite right. Also the repair tech wrecked the finish on the entirety of the bezel. I'll be avoiding Samsung screens for the foreseeable future.

Great value for a named product and I look forward to many years of use.

It's a good tv. What else is there to say, hood picture and it turns on.

I like it but still trying to figure out how to adjust the color.

Used for taking outside and extra TV for house. Value very good for the price

I can't find how to improve the resolution.It took us 3 hours to set up

Great value and quality product excellent customer service thanks

Hmmm it’s a feeling not bad, not good kinda If you are gamer!

The picture looks great when its daytime scenes on movies and or shows but its the WORST picture I've ever seen during dark scenes even after toggling with the picture settings over and over and over. And then not to mention the global dimming you can't turn off unless you want to google how to get into the deep settings menu which the average person isn't gonna do but even when you do that it it makes everything look "off". I have cheaper t.v.s, that aren't 4k, but look way better than this. Plus the viewing angle is TERRIBLE, everything starts to turn grayish at even a 10° angle. Most frustrating t.v. I've ever had to deal with. Its past the return time or else this would be going back. Look for another t.v. in my opinion. Waste of money. I had high hopes too with it being samsung and all.

This was for my granddaughters birthday, she was delighted to have it.