Customer Ratings & Reviews
- Model:
- UN43TU8000FXZA
- SKU:
- 6401747
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 43" Class 8 Series LED 4K UHD Smart Tizen TV for its exceptional picture quality, easy setup, and reasonable price. Many customers rave about the vibrant and sharp picture, making it an excellent choice for gaming and movie enthusiasts. The simple setup process is also widely appreciated, making it a hassle-free experience for users.
This summary was generated by AI based on customer reviews.
Not used yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 stars because I bought it as a Christmas present. Haven't used it but pulled it out long enough to make sure that everything worked. So far so good. Will see when it's truly put to work. I'm expecting 5 star
I would recommend this to a friendBrand response from Samsung
Posted .Mary:
Thank you for purchasing the 2020 TU8000 TV. The Crystal Processor 4K transforms everything you watch to 4K. Its crisp, clear picture is 4x the resolution of Full HD. We'd love to hear back from you once you or your gift recipient has had a chance to try it out.
You can contact Samsung Customer Support should you have any questions or concerns with usage, features, or how to best optimize your settings.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Not for spectrum users
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were told this TV would be compatible w Spectrum. It is IF you continue to use a cable box! Otherwise, you lose a lot of features offered on spectrum like pause, record, so,e on demand options, etc.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Disappointed:
Thank you for sharing your review of the TU8000 TV. We appreciate your feedback using the Spectrum app and will share it with our internal teams.
You may want to check out the Spectrum website directly for more information on their app. https://www.spectrum.net/support/tv/explore-spectrum-tv-app-samsung-smart-tv/
Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Great Looking TV BUT didn't came MINT
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works do.e.but I have a dead pixel and already went through the process of mounting it on my wall and have no time to wait for another tv
I would recommend this to a friend43” Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just overall setup is a pain, some of the picture qualities are not was expected, purchased extended warranty, glad we did, because in dynamic mode, everything is white. Think We got a lemon..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tim2Fly69:
Thank you for purchasing the Samsung TU8000 4K Smart TV and for your review. I am sorry to hear that you are not completely happy with your TV’s picture. There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings
Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Should have bought an LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For this being one of the higher end TV's, I'm very disapointed. In 2021 how can the tv built in software still be slower than a $20 roku? Tizen SUCKS. TV doesn't get very bright.
No, I would not recommend this to a friendNot that good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed by this Samsung tv and had to return it. I have another one, older version, in my son's room and that one has been working great! This new series 8 was taking forever to upload channels and apps. Prime tv was almost always giving errors with error codes and I was sick and tires of unplugging tv and plugging it back in. My other 2 TVs have no problems with any apps and channels, so I returned this one and bought a new toshiba tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AnnaP,
I am very sorry to see that you were not happy with the Apps performance of your TU8000 Smart TV and have returned it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
You can also check out our entire 2020 TV lineup from our 85" 8K flagship Q950TS QLED TV to our lifestyle The Frame Series and more at: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador
Surprised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not intuitive. Interface not as easy to use as roku. The voice interface is disappointing. Why does Samsung have to build something from scratch instead of making an agreement with roku.
I would recommend this to a friendBrand response from Samsung
Posted .Kjs367,
Thank you for purchasing and reviewing this Samsung TU8000 Crystal UHD TV.
Your user feedback is very important to us and will be shared with our TV product team.
Please do reach out to us should you have any questions, concerns, or need assistance.
You can contact Samsung TV Support toll-free at 1-800-SAMSUNG (ask for TVs).
Or by LiveChat. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger: https://www.facebook.com/samsungsupport
Or find us on Twitter: https://twitter.com/SamsungSupport
To optimize your product experience, we encourage you to register your new Samsung TV at: https://www.samsung.com/us/support/register/
The registration helps you gain access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts. Your invaluable feedback helps us continuously deliver world-class products and services.
-Samsung Ambassador
Color not as good as my Sony. Not easy to operate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was not as easy to set up. Color is not bright and vivid like my Sony. It was a good value but I wish I had spent the extra money for a better tv. Not easy to operate .
No, I would not recommend this to a friendOverrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is only good looking straight on. It fades as soon as you move from that position. Had I known that prior to purchase, I wouldn’t have purchased it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .UnhappyCustomer:
I am very sorry to see that you are not completely happy with the Samsung TU8000. Your thoughts are important to us and will be shared with our internal teams.
You may want to consider our Q80T and Q90T Series, featuring Ultra Viewing Angle engineered to reduce glare and enhance color for a vibrant picture no matter where you sit.
Should you ever have questions or need help with TV features, specs, or operation, we are here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Dissappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It only has one sound out and that is digital. Had to buy a new sound bar which made the tv more expensive. It has an equalizer, but it is grayed out, and I cannot figure out how to access it. The tv will not play mv4 codecs, so I had to convert much of my movie and tv show collection. When it turns on, it says it cannot find the source input, but after a minute it will boot up anyway...annoying. Otherwise it works ok, but you could probably do better with another brand.
No, I would not recommend this to a friendDon't buy this TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the the MU8000 series and the Vizio P series in the past, and let me tell you, this doesn't come close. I don't recommend this TV, even if it was discpunted. I bought this Open-Box "Excellent" and this is probably going to be returned. I watched a bit of Iron Man 2 and you can see some ghosting. Peak Brightness and HDR highlights, way too weak for an 8 series. The KS8000 and MU8000 series were better. Don't buy this TV, especially if HDR matters when watching movies.
No, I would not recommend this to a friend- Cons mentioned:Smart features
Samsung-43", Class 8 Series Led 4K UHD Smart Tizen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality, worse than my old TV Samsung about 32", which I use instead of PC display( perfect image ). I'm frustrated. Plan to buy 50" TV Samsung or Sony, but I'm afraid to get into a mess again. I lost $70 for delivering and set up. The Installer could not improve the quality better. I'm not sure that TV was from closed box. Not smart, not 4K. Returned next day. Simon
No, I would not recommend this to a friend So so
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV but the new menu on the 8 series is smaller, harder to see and you cannot remove what Samsung put in the menu. You can add other apps, but the bloatware (crap apps installed that most dont use ) are overload and cannot be removed. Also instead of a menu you now have a full (netflix) like interface from Samsung's aggregator of media trying to push that onto people. One thing that hardware developers should learn is to stick to hardware, let software be separate.
No, I would not recommend this to a friendBrand response from Samsung
Posted .alex:
Thank you for sharing your review of the TU8000 TV. We value your feedback regarding and will share it with our teams.
Please know that you can customize the Smart Hub by removing apps from or adding apps to the home screen. You can also rearrange apps to your liking.
Simply select an app, press, and hold the Enter key. You’ll see a popup menu with options to move or remove it.
If there is anything we can do to further assist and improve your user experience, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting a tv which was delivered barely today and when I went to turn on, the screen has all these lines and etc. truly an upsetting situation for anyone having to call and wait 4 hours on the phone to get a replacement So ended up getting a Sony oled and super happy now Also the delivery man had told me when he disposed off the tv if I had any issues to call. That’s a red flag almost like he had dropped it or ? Very confusing to say to someone when it’s a new tv Love Best Buy but after this never again delivery for tv of oled version too delicate,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jp2323,
Thank you for purchasing the Samsung TU8000 Crystal UHD Smart TV.
I am sorry to hear that you are seeing lines on your screen.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Sun)
Simply copy-paste this link into your browser to LiveChat with us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, my apologies for the inconvenience and disappointment you had.
We look forward to hearing from you and assisting you towards a satisfactory solution
- Samsung Ambassador
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not very good product would not buy that brand again LG is a lot better we found all round thus product did not liveup to its ratings.
No, I would not recommend this to a friendTook dark in night scenes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv but I took it back because it was too dark in dark scenes and you couldn’t see anything even if you turned the brightness all the way up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Taylorbear,
I am very sorry to see that you were not happy with the picture quality of your TU8000 TV and have returned it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM – 12PM EST, 7 days a week
Simply copy-paste this link into your browser to LiveChat with us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
I am very sorry to see that you were not happy with the picture quality of your unit and have returned it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM – 12PM EST, 7 days a week
Simply copy-paste this link into your browser to LiveChat with us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
We hope to regain you as a customer in the future.
-Samsung Ambassador
- Pros mentioned:Picture quality
Samsung tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is great when it worked. This is the second tv in less then a year that has had issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dave:
Thank you for purchasing the Samsung TU8000 TV. I am sorry to hear that you are experiencing issues with your picture. So we can better understand the issues you are having and provide assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Fair but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complicated controls. Cheap looking and non-swiveling feet with okay but not wonderful picture. We returned it and kept our older Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .hydro:
Thank you for sharing your review of the Samsung TU8000 TV. I am very sorry that you were not completely happy with the design and interface of your TV and have decided to return it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Again, my sincerest apologies. We hope to regain you as a customer in the future.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Over priced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok tv but it another over priced tv by Samsung I’m sure other sets that just as good the 50 bucks cheaper o yeah this feel built cheap
I would recommend this to a friendlots of color
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy was great to do business with The TV came with too many question. Too much color and the sound was not good. I returned it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Buttonsx4,
I am very sorry to see that you were not happy with the picture and sound quality of your TU8000 TV and have returned it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM – 12PM EST, 7 days a week
Simply copy-paste this link into your browser to LiveChat with us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
We hope to regain you as a customer in the future.
-Samsung Ambassador
