Customer Ratings & Reviews

GaryGoosey:

Thank you for sharing your review of the Samsung TU8000. I am very sorry that issues with Wi-Fi connectivity caused you to return it.

It is possible that your unit needed minor troubleshooting or a firmware update. Nonetheless, I do sincerely apologize for the let-down.

Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.

1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport

Thank you again for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.

~ Samsung Solutions

Alan,

I am sorry to hear that your delivery has been delayed.
To address any delivery concerns, you may want to share delivery feedback directly with your seller.

If you ever need assistance with the TV itself, please reach out to Samsung Customer Support.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM – 12AM EST 7 days a week

Simply copy-paste this link into your browser for LiveChat: https://www.samsung.com/us/support/#contact_us_for_support

We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport

Or find us on Twitter at  https://twitter.com/SamsungSupport

- Samsung Ambassador

Betty:

I am very sorry to hear of your poor purchase, pickup, and return experience. If you experienced specific issues with your TV and would like to share it with us, please contact Samsung Customer Support.

1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

Thank you again for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.

~ Samsung Solutions

43TU8000:

Thank you for purchasing the Samsung TU8000 TV. I am very sorry that you are experiencing issues turning your TV on. Please try the following troubleshooting steps:

1) Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

2) Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red. If it is off, the TV either does not have power, or it is on and the screen is black. If it is blinking, your TV may need service.

3) Try pressing the TV Controller button at the bottom of the TV to make sure that the problem is not with the remote control.

4) If the TV turns on, your issue may be with the remote control

If your issue persists, please contact Samsung Customer Support, and a representative will gladly assist you.

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

CC99,

I am very sorry that your TU8000 TV had issues and needed service.
Your user experience is very important to us and will be shared with our teams.

I hope your TV is working well after the repair.
Should you need further assistance or have any other concerns or questions, please reach out to Samsung TV Support via any of the below options:
1) Phone: 1-800-SAMSUNG, available 8AM – 12AM EST 7 Days A Week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport

Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F, and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

-Samsung Ambassador

Markos,

I am very sorry to see that your screen exhibited cracks upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of damage, a TV is a very fragile device and can still be damaged during transit if proper care is not taken.

I am glad that your seller has helped you with a replaecment unit.
If you need assistance with features or usage, please reach out to Samsung Customer Support. Call us toll-free at 1-800-SAMSUNG and we will gladly assist you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at: https://twitter.com/SamsungSupport

Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F, and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

-Samsung Ambassador

Vonnie64:

Thank you for sharing your review of the Samsung TU8000. I am very sorry that issues with your TV have caused you to return it. I completely understand your disappointment.

Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

HDMIportFail:

I am sorry to hear that you are experiencing issues with one of your HDMI ports.

Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.

Please reach out to Samsung Customer Support so that we can provide troubleshooting or begin warranty service.

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Tamarama,

Thank you for purchasing the Samsung TU8000 4K Smart TV.
I am sorry to hear that you are experiencing connection issue with Xfinity.

Here is a link to a step-by-step guide that may help to resolve your concern:
https://www.samsung.com/us/support/answer/ANS00078931/

You can find details of various features and usages of your TU8000 TV in the eManual.
To open the e-Manual, Go to Settings - Support, then Open e-Manual

If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

Again, thank you for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.


-Samsung Ambassador

Flyguyrrr38,

I am very sorry for the unfortunate situation with a crack having developed in your screen.
If the TV arrives with the crack, it is possible that the screen was damaged during transit. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken.

We recommend you contact your seller directly for assistance in correcting the situation.
Thanks for having purchased a Samsung TV. We hope your seller will assist you in a timely manner.

-Samsung Ambassador

Dann:

If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues.

1) A connection issue; the most common problem. Where there is a bad connection, faulty cables or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, which will require a technician to assess the TV and find a solution.

Please refer to pages 173-178 for step-by-step troubleshooting instructions.
https://downloadcenter.samsung.com/content/UM/202008/20200831160618043/NIKATSCT-3.1.2_EM_NIKE_USA_ENG-US_200827.0.pdf

I hope this helps, if you should need further troubleshooting assistance, please contact Samsung Customer Support.

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Davis:

Thank you for purchasing the TU8000 TV. I am very sorry that you experienced issues with your unit and are going through the experience of replacing it. If you should have any questions or concerns with your new unit, please know that Samsung Customer Support is here to help.

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions