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Customer reviews

Rating 4.7 out of 5 stars with 21 reviews

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  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good design with bad display if you see it not in the centre it is like old lcd panels, bright and contrast not ok, some color is not visibles, devices connected like roku and Apple TV don't work some time, Directv app native inside Samsung tv don’t work correctly some channel without sound and freezes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      robmorales,

      Thank you for purchasing and reviewing this Samsung Frame UHD Smart TV. Your user feedback is very important to us and will be shared with our TV product team.

      We have been working closely with DirectTV team to address the app issues. A fix is expected to be available soon via a firmware update. Once it is available, your TV will be updated automatically.

      Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
      Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.

      Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver better products and service.

      - Samsung Ambassador Samsung