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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 142 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the 43" Class The Frame Series LED 4K UHD Smart Tizen TV for its exceptional picture quality and stunning design. Many users are impressed with how it can be mounted on the wall like a picture, enhancing the aesthetics of their living space. The easy setup process and the inclusion of a no-gap wall mount, one connect box, and cable are also highly appreciated. While some customers find the price to be a con, many believe that the TV's features and overall quality justify its cost.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-142 of 142 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect TV as a second or Guest TV!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with our other TVs SAMSUNG does not disappoint! Easy to set up...easy to operate remote and easy to watch! A great value for Smart TV in my opinion.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TL:DR Buyer beware! Samsung will not help you if this breaks just weeks after purchase, and ours has THREE TIMES. Do. Not. Buy. This Frame TV we ordered from Best Buy left us up the creek without a paddle. Samsung offered AWFUL customer support so far in trying to get out problem solved. Please trust me when I say this is a long story (including many hours waiting on the phone for helpless reps), but here is a long-story-short: -Bought TV in Aug -Backlight fails in Dec (no picture what-so-ever, just sound) -Repair guy outsourced by Samsung arrives, takes a look, leaves -Wait a week or two -Repair guy arrives again, replaces display panel, it doesn't work, leaves -Wait a two or three weeks -Repair guy arrives, replaces panel again, it works for about a week -Wait a week or two -Repair guy arrives, takes a look again, leaves TV is still broken, no refund, service, or even apology from Samsung. Their customer service has been less than helpful, they've been outwardly rude (and despite this snarky write up, I do actively try to be as patience and respectful to customer service reps as possible)

    No, I would not recommend this to a friend
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