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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 120 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the picture quality and design of the 43" Class The Frame Series LED 4K UHD Smart Tizen TV. Many customers commented on the excellent picture and well thought out installation instructions. The TV's design is also a hit, with one customer saying it's "worth it for the design though." While some customers mentioned the price as a con, the overall sentiment is positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 120 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good for multi purposes television and home decor

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is perfect as a decoration and entertainment piece. I initially did not want to have a TV in my living room, but after I found this TV it is the best thing I could ever find for my living room space. Most of the time the TV is set as a picture frame and then use as TV when we have small gathering.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Looks great - picture and sound are good too

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sits flush on the wall. Wall mount template works well and I didnt end up using a stud, I simply got some toggle mounts for $2 at hardware store. There is 1 standard art work as background otherwise its $50 a year subscription. TV picture quality is sufficient for my work office.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV!!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the bedroom. Purchased to have the TV become artwork when off. Features are great but audio sync with Bose soundbar was off and didn't really work well until a firmware update was released in Jan, 2022. Lots of features and glad we purchased!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Mom Loves It

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my mom’s living room and she LOVES it! She likes how it doesn’t necessarily make the TV feel like the centerpiece of the room when mounted. That way she feels like she can just sit and talk with guests without a distracting TV. Great picture!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Complements Any Room

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice clear picture which is enhanced by the frame. The artwork that that is included make it look more like a painting than a TV

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Beachbarb:

      I am happy to hear that you are enjoying Samsung’s new beautiful and sleek 2021 Frame TV. Showcase art, photos, TV, and movies in stunning 4K resolution on a display with customizable bezels to enhance your décor. For the 43” Frame, they come in Modern Teak, Modern White, and Modern Brown.

      Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Solutions Samsung

  • Cons mentioned:
    Wall mount

    Rated 4 out of 5 stars

    Strange

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    43" The Frame TV, great concept. The one I got at BedtBuy had no wall mounting hardware included. Strange considering the whole concept of the TV. I managed to find the mounting hardware at Samsung parts for $40. Disappointed!!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Frank,

      We appreciate you sharing your feedback regarding parts missing from your 43" Frame TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.

      Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
      3) Manuals & Software
      4) Warranty Info
      5) Contact Us

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    The Best new Technology every.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The frame Tv from Samsung is great very Excellent the collections was very sample on just one all the collections are on the Samsung hub very easy to setup this Tv is one the best i ever had.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love "The Frame"

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy the picture quality as well as the features of this "The Frame" Television. We have the white frame installed, and it really looks good in the room.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect bedroom tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, easy install and looks amazing on the wall. I have 3 frame tv and I think this is my favorite. Size and picture look great and full a bedroom wall perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode

    Rated 5 out of 5 stars

    Get into focus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blends in perfectly with the rest of my art and is extremely convenient. I got this tv because I always wanted to have something that could display any work of art that I want

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Just what I'd hoped

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really does look like a picture frame when in that mode. It doesn't just look like a TV with a picture on it. As a TV it looks amazing as well.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks phenomenal and has great sound and picture. However, the picture on my “regular” Samsungs is better. Worth it for the design though!

    I would recommend this to a friend
  • Pros mentioned:
    Display

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic display and options available. Price was a little high, but you get what you pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    Perfect fit and makes it truly a Frame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this. It's a perfect fit for The Frame, and truly makes the TV look like artwork in combination with a digital art selection.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great 43 inch frame tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. Get lots of compliments from family and friends on how good tv looks.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Frame TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well thought out installation instructions, excellent picture. Very difficult instructions on the many possible functions.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi FrameTV,

      Thank you for choosing The Frame TV and for your review. We appreciate your feedback regarding the instructions included with your TV. To assist you in learning the various features, functions, and settings of your TV and remote, you can download The Frame TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > ‘Manuals & Software’ > TVs & Home Theater. From there, you can select The Frame TV under Lifestyle TVs > A Model Lineup to download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.

      I hope this helps! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
      3) Manuals & Software
      4) Warranty Info
      5) Contact Us

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV Ever

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TVs ever! We now own four between two homes. Clear picture, easy streaming and very thin profile.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode

    Rated 5 out of 5 stars

    Life like entertainment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful art offering life like entertainment, I love and enjoy my purchase and all it has to offer.

    I would recommend this to a friend
  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    Great TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV and quality another quality product by Samsung. Great for hallway areas and sitting rooms.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this tv. We bought it for our bedroom. I love how it looks like art when it isn’t on.

    I would recommend this to a friend
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