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Customer reviews

Rating 4.6 out of 5 stars with 1568 reviews

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,568 reviews
  • Rated 5 out of 5 stars

    Very sleek and energy efficient

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this washer with the matching dryer. Both items are very energy efficient as reported on my solar panel energy use app. Its also a very good looking appliance that has a lot more space than my older washer and dryer set and can get more done quicker. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy 10/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Best Buy so much! The customer service is always a 10/10. Would always recommend going here especially with the deals they have!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Got this because I had to trade in a broken one ve

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So this is the washer I got traded in for the Samsung because the Samsung wasn't working properly it happens. But all in all the store and the help are amazing love the Best buy outlet off of Tatum boulevard in Phoenix Arizona

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Very quiet and dependable product. Plus, excellent professional installation by Geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product !

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful washing machine ! I had a Samsung washer before and this brand does not disappoint! Hard to be excited about a new washing machine lol but this one is sleek and does the job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top quality fast washes with simple.controls

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and fast effective washes. This purchase was a replacement for my 18 year old Samsung washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome unit, make sure you have all the accessories for install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! I would recomeend this company to anyone. They did a great job and went above and beyond.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this washer especially steam function washing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what its supposed to plus more , while looking so cute! Notifies me when my wash is done on my app, has so many wash options and no matter which wash cycle I choose my clothes always come out smelling super fresh! I love my smart washer! Samsung doesnt miss !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer and Dryer Set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This investment into a new set of washer and dryer was the best decision made. I would recommend this brand to anyone. The Geek Squad were friendly and the Bestbuy staff are pleasant with assisting your needs for home appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer and Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have purchased Samsung products in the past because of their quality, and once again, they did not disappoint us with our washer and dryer. We are delighted with both, and they look amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a new set because our other washer had broke down. This one is almost like my old one but with the smart controls on my phone! We love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer and dryer set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer set loved them, they look great everyone loves them

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung front loading washer and dryer combo

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far my experience with the Samsung washer and dryer has a set is neutral I'm experiencing some glitches with the washer machine in the dryer sometimes doesn't get hot I'm in the process of working with Samsung support to try to work out these problems but I've only had this set for 2 months so what is that to say my experience is going to be 5 years from now I don't know yet

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Tyler M,

      We understand how it feels to deal with an appliance that doesn't work as expected. Let us extend our help.

      Please see the link below for the steps that can help you if the dryer doesn't dry the clothes. You can select the nearest issue, watch the video, and click on all the embedded words inside the article.
      https://www.samsung.com/us/support/troubleshoot/TSG10001001/

      We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147493631, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 4 out of 5 stars

    A

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would love to give product 5 stars, but both Samsung and Best Buy advertise product can be remotely started from anywhere and thatvis not true

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple macbook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kelvin was excellent. He was knowledgeable and helped me understand how the MacBook worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great product! Been very happy with wash times. Overall clothes are cleaner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer and dryer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought both the washer and the dryer and they have been amazing! They have so many different settings and get the job done fast

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So far so......

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    8300 Model Electric Washer Dryer Set. Got the set installed really wanted the steam option but still trying to figure that out. A couple times things in the dryer have been not dry and when you do the steam function it'll say about an hour and 19 minutes but then it'll end after like 3 minutes but I think that's because they need to be wet when they're in there but we have until January 13th to return this so I'm going to keep using it and trying to see if it's the right choice. If not we'll swap it out for another model

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Trump1, we feel your disappointment regarding your dryer. Allow us to help.

      Below is a link to help you diagnose if your cycle ends quickly. Please click on the embedded word and watch the video included.

      Dryer ends quickly
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly

      Please watch the full video for more details on using the Steam Sanitize+.

      Use Steam Sanitize+ on your Samsung Dryer
      https://www.youtube.com/watch?v=XXcZc5bLI38

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1146634299) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

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