Main Content

Customer Ratings & Reviews

$999.12
Save $80.87
Comp. Value: $1,079.99

Customer reviews

Rating 4.6 out of 5 stars with 1568 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 1,568 reviews
  • Rated 5 out of 5 stars

    Dad

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought both the washer and dryer for my wife and they blow doors off our old units. Technology is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy, great machine

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from later model, and love it! Love the Samsung brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes you need to buy it, is worth it.

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best item I have at home... no lie, I find it relaxing to look at.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Craig @ Best Buy Comes Thru Again

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfying purchase Pleased with the setup and installation Pleased with the sales and service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer/dryer

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awsome look sleek love the functions. Replaced my old Samsung washer and dryer for these and im happy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Exceptional

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, delivery service and professionalism could be better, but my family and I are more than satisfied with product

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Spin Cycle Horrible

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My washer shakes so bad & loud it unplugs from wall every cycle & the door flyes open along with the detergent holder. Checked to make sure its level & it was. Just the worst purchase ever. I wish i would have picked another one. I do not recommend unless you want to plug it back in with every wash.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      Thank you for sharing your experience. We understand how disruptive it can be when a washer shakes excessively, becomes very loud during cycles, and even disconnects from the power source, especially after confirming that the unit is properly leveled. We’re here to help guide you through the appropriate steps to address this concern.

      Please follow the instructions below to troubleshoot the shaking and vibration issue. When prompted with “Did this resolve your problem?”, select No, Next step to continue and complete the full troubleshooting process, and be sure to click on the embedded links for additional support.
      Samsung washing machine is shaking
      http://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Should you need further assistance, you may contact us at the following channels:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151720973) to help our team pull up your information.

      Thank you!

      ^Joshua Samsung

  • Rated 5 out of 5 stars

    Love the washer

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I traded in my last washer for this amazing washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy wife happy life

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife chose this set of washer and dryer and I know she’s going to love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great open box

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a great open box deal minus the scratches and dents. It’s a great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality to invest in

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It makes your clothes smell refreshing clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and a plus it’s SmartThings compatible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Superspeed Steam

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the best washing machine ever made. I love it and will purchase another one in the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty nice set

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using this for around a month has several nice features and so far is working great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Would definitely recommend to anyone interested!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine! Clothes come out clean and can hold a lot of laundry at a time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good overall.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer however, make sure you check the whole washer, mine was damage from the back from best buy so I have to wait for a delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is happy the best purchase that make this year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PRETTY GOLD

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing looks amazing! I wish I got this for my house. Purchased this for a flip.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Washer is subpar after 2 months.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At times, the motor is loud, as if it is stuck trying to engage. After a minute or two operation continues. Also, there is a sewage smell during draining but no evidence of a leak just yet. Did not have these issues with previous Samsung washer (2010 model), which lasted 15 years.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Tejas, we understand the importance of a working washer in your home. Let's take care of this.

      Below is a guide to help you troubleshoot if your washer is noisy. Please play each sound, and pick the sound that matches the noise you hear from your washer. Kindly click on the embedded word if prompted and watch the video included.

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Here is a guide to help you if your washer is having a sewage smell.

      Samsung washing machine or laundry smells bad
      https://www.samsung.com/us/support/troubleshooting/TSG01108629/#washing-machine-has-a-sulfur-or-sewage-smell

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1150366614) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

Sponsored