Customer Ratings & Reviews
- Model:
- HW-K950/ZA
- SKU:
- 5507159
Rating by feature
- Value
Rating 3.4 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 3.7 out of 5 stars
Customers are saying
Customers are pleased with the sound quality, Dolby Atmos feature, easy setup, and the inclusion of rear speakers. Some customers feel that the price is high, there are connectivity issues, and the volume could be improved.
This summary was generated by AI based on customer reviews.
Poor sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung sound bar sound quality is far below what's priced
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .ambasadorkk
Thank you for purchasing this Samsung HW-K950 Soundbar System
I am sorry to hear that you were not completely satisfied with its sound quality.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Horrible Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this sound bar, not only it does not support Atmos over ARC (the HDMI that connects to your TV), every update from Samsung breaks something, less than a year of use and the system is not connecting to WiFi anymore and has be a hit and miss on Atmos decoding
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Renato,
Thank you for purchasing the Samsung HW-K950 Soundbar System. I am sorry to hear that you were not completely satisfied with the user experience.
Please know that the request for Dolby Atmos through ARC is not related to the Soundbar, but to the source device. Please make sure your TV can pass through Dolby Atmos signals to the Soundbar.
Alternatively, you can make your Soundbar play Dolby Atmos content by connecting a capable device -- such as a Samsung UHD Blu-ray player-- to the K950 via HDMI. When an Atmos soundtrack is played back from the source device, the Soundbar light will illuminate blue and display “Dolby ATMOS” on the Soundbar screen. Also please check the external device you are using as it may require additional steps to pass Dolby Atmos – for example, if using a Samsung UHD Blu-ray Player, the UHD Blu-ray Audio setting need to be changed to “Bitstream (Uncompressed)”.
For further assistance with features or usage, and to better diagnose static noise, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We can also be reached via Facebook Messenger at: https://www.facebook.com/samsungsupport/app/158125230916392/
Or simply tweet us at: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Solutions
Not Good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First on would not even power up! Had to return it and reorder. Second one powers up but only works with optical input! Will not work thru HDMI pass-thru. If i had it to do over again I would go with Bose or Vizio
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Soundbar System. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Quits
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sounds amazing when it works. When you pause a movie or the tv. You have to completely unplug this system so it resets. What a pain in the butt. Samsung needs to fix this. We went with sonos after this mess. Will never go back sonos rocks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JamieGail:
I am sorry to hear that you were not completely satisfied with the user experience and have returned your soundbar.
Please know that when the Soundbar is connected via Optical or Bluetooth connection and there is no sound for 5 minutes, the set turns off automatically, as these technologies do not have a method of sending power On/Off commands. You can avoid the auto shut-off by using HDMI or Wi-Fi connection.
Should you ever decide to give Samsung soundbars another try and need assistance with setup or with any concerns, please know we are always here to help. You can contact Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We greatly value your review and will share your user experience with our product team.
- Samsung Solutions
Not worth the Mula
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought this set up thinking it was better than a true 5.1 set up it sucked big time overpriced for what you get and the back speakers you barely here and volume control just goes up very little not worth the high price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gforce:
Thank you for purchasing the Samsung HW-K950 Soundbar with Dolby Atmos Technology. I am sorry to hear that you did not experience the full potential of this system.
A possible cause is that the rear speakers may appear disengaged because the Soundbar may be in stereo mode (no surround effect) when playing non-Atmos content.
Here are a few things you can try to improve the rear speaker performance:
1) Connect the Soundbar to a network and upgrade the Soundbar to the latest firmware version.
2) Check that Surround Mode is set to ON.
3) Different effect modes (Standard > Music > Clear voice > Sports > Movie > Night mode) affect the levels of the surround speakers. Try a different effect to compensate for the source and room acoustics.
4) Try toggling the DRC feature. Dynamic Range Control is a feature that affects the volume levels on Dolby Digital sources.
5) Depending on the mode, the level of each speaker (including the Surround speakers) can be controlled individually.
For further assistance, please contact Samsung Customer Support and a representative will gladly help you.
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Not so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Supposed system works off acoustics in home, my ceilings are 25 feet tall so I'm going to assume that's why it didn't sound good in my home. The Atmos portion didn't impress me either. Maybe I wasn't educated enough.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Daddy:
Thank you for your review of this Samsung product.
I am sorry to hear that you were not satisfied with this product's performance in your particular setting.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
Should you ever decide to give Samsung products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound not that great. Almost impossible go get it to play dts or atmos. Rear speakers produce very weak and terrible sound. Not worth the money at all. Ive had sound bars for half the cost that sound better.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .hjabreviews:
Thank you for purchasing the Samsung HW-K950/ZA 5.1.4 Channel Soundbar with Dolby Atmos Technology. I am sorry to hear that you did not experience the full potential of this system.
When the soundbar detects a Dolby Atmos audio stream, it goes into a preset mode to automatically select various settings to optimize the sound for Dolby Atmos.
When the content is non-Atmos, the rear speakers may appear disengaged because the Soundbar may be in stereo mode (no surround effect).
You can also try the below to improve rear speaker performance:
1) Download the latest firmware.
2) Check that Surround Mode is set to ON.
3) Different effect modes (Standard > Music > Clear voice > Sports > Movie > Night mode) affect the levels of the surround speakers. Try a different effect to compensate for the source and room acoustics.
4) Try toggling the DRC feature. Dynamic Range Control is a feature that affects the volume levels on Dolby Digital sources.
5) Depending on the mode, the level of each speaker (including the Surround speakers) can be controlled individually.
6) Connect the Soundbar to a network and upgrade the Soundbar to the latest firmware version.
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Aweful sound bar. Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Aweful, such a waste of money on a crappy product. 3 weeks of owning it, it broke and I nailed it back to Samsung and they mailed it back broken, crappy product. So disappointed.
No, I would not recommend this to a frienditem was damaged and did not have any cords
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers are damaged and scuffed, no cords were provided for hookup. I did not know I was getting a floor model that was damaged. I cannot find out how to return this item
No, I would not recommend this to a friendBrand response from Samsung
Posted .kingpom,
I am very sorry for the issues you have encountered with your Samsung Soundbar System with Dolby ATMOS. I understand the frustrations and the inconveniences this has caused. I ask that you please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
We can be reached by any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung stands behind the quality and performance of every product we manufacture, and we back Samsung soundbars with a 1-year manufacturer's limited warranty, if purchased brand-new directly from BestBuy.com or any other authorized seller.
Again, I am very sorry for the inconveniences you have had and hope to hear from you soon.
~ Samsung Solutions
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The blue tooth didnt work and after hours on the phone with Samsung. They wanted me to send it in for repair. I returned it to the store instead
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .RoJoHo:
Thank you for your review of this Samsung K950. I am sorry you had issues with Bluetooth connection.
We greatly appreciate your feedback and will share your user experience with our team.
Poor volume level
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not go very loud at all. For the power rating, the volume is not very loud at full loudness.
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello Crcarpenter, we understand your frustration with this soundbar. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle
The back speakers are awful.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You csn barely hear from the back speakers. Doesn't have that surround sound we were hoping for.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Tina52865
Thank you for your review of this Samsung K950 Soundbar System.
I am sorry to hear that you are experiencing issue with the surround sound.
Please give us the opportunity to assist you by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
terrible had to bring it back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV speakers were louder than the surround sound speakers something was wrong with it had to bring it back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Shawnm,
Thank you for your review of this Samsung Soundbar with Dolby Atmos. I am sorry to hear that it did not work out for you and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
-Samsung Solutions
Poor sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work and it is being sent back again for repair.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Unhappy:
Thank you for your feedback on this Samsung Soundbar System. I am sorry to hear that you are not completely satisfied with the experience.
Your user feedback is very important to us and will be shared with our product team.
-Samsung Ambassador
- Pros mentioned:Dolby atmos
AMAZING - sounds come from the ceiling & behind
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I looked at expensive AV Receiver systems and planned to drill holes in my ceiling for speaker placement. But I thought to give this a try first. All wireless and no receiver needed. Just place the speakers under the TV and behind the sofa, then plug it in and everything self configures automatically. The height of front speaker bar does fit under most TVs - 4 inches seems typical. All speakers work with TV cable/satellite shows, gaming, DTS bluray, online streaming. The centers speakers are bigger than cheap soundbars, so the voices are loud and clear. If you haven't heard an ATMOS bluray, then you been missing out as the sounds do come from behind, above and all around you and it's very loud with the subwoofer. If it's not an ATMOS bluray, such as a DTS bluray or even TV cable, then the 5.1 sound comes from the artificial surround sound mechanism and it does a good job of it. The remote kind of sucks because they make it so small with fewer buttons nowadays. About the only complaint I have.
I would recommend this to a friend Not what I expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really hate to be the "Too critical" guy, but here we go. I purchased this system along with my 75" QLED (Awesome TV). Very excited to enjoy the "Surround sound" experience; unfortunately, that didn't happen. I'm not talking about hearing vague sounds and such that normal Tv speakers won't produce, I'm talking about not near enough volume out of the rear speakers. Yes i adjusted the individual speaker volume all the way up on all 4 rear speakers, and yes I made sure it had the latest updates. Even talked to Samsung tech dept. on the phone. Was told the rears weren't meant to produce the main sounds that would come out of the soundbar, but rather background detailed sounds. I understand that completely, but if there isn't enough volume coming out of them to hear those details, then it doesn't matter what part of the audio they produce. I will say that I didn't play a 4K movie with atmos through the speakers, so they may have performed quite a bit better at that point. But most of our viewing is sports or regular TV shows off of the satellite, and I still want the sound to come from all around me for that. Also, part of the problem could be that this is in my open concept living room/kitchen with vaulted ceilings, and not in a dedicated media room. Having said that, I still had to put my ear within a couple inches of the speakers to hear any sound. They may be fine in a media room, but I still have my doubts that they would be loud enough then. Enough with the negative, the sound bar and sub sound pretty good to me. Also, there is quite a bit of adjustability for the sub to make it suitable to your liking. I put on an action movie from the DVR and was able to get the deep rumbles and movie theater like bass from the sub, and crisp sound out of the soundbar. I was just still missing the surround sound effect from the rears. I returned the system this morning for a refund and remain at a loss as to where to go from here. I don't have home wifi to run a Sonos style system, and it would take a lot of work to get the speaker wire hid on a wired setup. I guess I'm going to have to go without for a few years until something better is released.
No, I would not recommend this to a friend- Pros mentioned:Easy setup
Excellent Choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar, subwoofer and rears couldn't have been easier to set up. I ran my K8500 4K player into the bar, then everything else through the ARC input and everything works like a dream. I highly recommend picking up some native Atmos content to really hear the potential, but you don't even need that. I turned on the sound field that essentially "upscales" everything to an Atmos like sound and was very surprised by how well it works. Even the morning news has a much wider sound stage and makes you feel like you're in the environment. I had VERY high expectations for this package and wasn't disappointed!
I would recommend this to a friend - Pros mentioned:Easy setup
Greatest setup without going to a receiver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently had to take my vizio p series 55 inch back after geek squad found it to be defective. At the point of taking it back i was going to get the 38 inch 5.1 vizio soundbar to match the tv. Fortunately the tv shot craps during the week of cyber monday and I was able to exchange it or a samsung ks8000 SUHD tv and i have never been happier. So at this point i was looking at soundbars and noticed the k850 atmos setup in store. I was on the fence about this setup as the price was pretty hefty and i decided if i was going to get the setup i would rather have the kw950 but again the price was a bit much. My job participates in purchasing power and they sent me a cupon for soundbars so upon looking on the site i noticed they had the soundbar and with the cupon i wound up paying what i would pay for the 850 for the 950. I have had the soundbar for a little over a week and i must say it is absolutely incredible. Hands down this is the best soundbar setup i have ever heard. Prior to this i had a cheap little RCA 5.1 setup with a receiver and this soundbar out does it by miles. Setup was very easyand after the wifi update i dont have any complaints or problems with the rears that i have read. The system does very well with dts and any of the audio types that i have sent through it contrary to what i have read. I also use it to video game and here too the system shines. Even with the volume low the bass is very strong from the subwoofer and is used very creatively to simulate effects in the movies that i watch and the game. If you are in the market for a soundbar and are on the fence i would highly recommend this setup.
I would recommend this to a friend - Pros mentioned:Dolby atmos
So Far...So Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Normally I'm a Bose fan, but when my Soundtouch 130 crapped out after 16 months I gave Samsung a look--and I'm glad I did. I first purchased the Samsung K650 3.1 soundbar with rear speakers for our bedroom's old SONY Bravia 46" TV. It made the bedroom sound better than the great room SONY 65" 4K TV with the Bose 130 system. When the Bose system died I got the Samsung KW850 with no rear speakers. I could never get the Dolby Atmos to work with the new SONY X-800 4K BD player--tried everything, it just wouldn't work. Sound was good, but not great from the KW850. Upgraded to the KW950, setup the rear speakers on stands behind the sofa, connected the Xfinity cable box to HDMI1, the SONY X-800 to HDMI2, and TV ARC to the SONY 850C. Put Deepwater Horizon in the BD pushed Play and was immediately blown away. "Dolby Atmos" flashed through the Samsung display window (the KW850 never did that--must have had a defective 850). As much as I enjoyed the Bose (when it was working) this KW950 blows the Bose away! The 950 has better separation--even without the rear speakers--and only playing Dolby 5.1 sound from the cable box. I know the 950 doesn't support DTS encoding, but I've only purchased 3 4K discs--all with Dolby Atmos--so far. I will play some older HD Blu-Ray discs, pre-Atmos, and see/hear how they look/sound upscaled. Hoping Samsung offers a firmware upgrade to include DTS.
I would recommend this to a friend Awesome Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have read the reviews and based on all i have seen is that reviews can't be trusted. This sound bar is AMAZING when it is SET UP correctly with the right cables(hence why the Geek Squad offers services to set it up which they did for me). Not to mention this is an amazing PRICE for what you are getting. i mean a traditional Dolby Atmos setup is at minimum $3500+ when totaled together but you can get the soundbar for $1500?? This soundbar is a no brainer especially for its wireless capabilities since (other then power cables) the setup is wireless. Its even cheaper (and better) then Sonos. Not to mention this is backed by Magnolia which has always been top in audio solutions (i mean Bowers and Wilkins, Martin Logan, etc.) and after talking with them, they back only the quality products. So again to anybody who reads this, as long as you set it up right it will be the best audio solution you can get (and if you don't think you can set it up like i knew i couldn't, call the Geek Squad cause they did fantastic job)
I would recommend this to a friend
