Customer Ratings & Reviews

We were looking to pick a Home Theater for our apartment and we walked into the Magnolia home theater VA Beach store to check out some of the models we had shortlisted (which included Def tech, Sonos and Yamaha to name a few). We saw a demo of the Samsung K 850 and we were blown away with the crystal clear sound in the open area of Best Buy. We finalized the K950 and BB were helpful to do a 'Ship to store' service. After an agonizing 3 nights my K950 was ready for pickup. I rushed to BB to pick up my K950 and couldn't wait to unbox it. Unboxing didn't give me a great first impression. First, the box was slightly damaged with few rips. All the online reviews claimed there had to be a free Demo Blu-Ray(to experience True Dolby-Atmos). In the box I received, I couldn't find any. Most importantly I was not informed that Dolby-Atmos was not supported without the ARC. I own a Plasma tv released in 2009 and unfortunately mine doesn't support HDMI-ARC. This was a big letdown. I still was sincerely hoping this would somehow work. After connecting everything i realized that the woofer light and the rear speakers' lights were still blinking. I tried connecting through the app and it kept flashing a message that no speakers were found. I contacted Samsung and they confirmed that this could be a faulty unit. I returned to BestBuy, who promptly refunded my money. So if you are looking to buy this, don't buy it online(In order to avoid the hassle of returning). I felt the packaging was definitely a letdown for the price we pay and for optical cable the sound from the sound bar itself was very flat. I ended up picking the Def tech Wstudio Micro. I love that and it's a shame that my K950 wouldn't work. I learnt from Eric at the store that another gentleman had to return his unit due to the woofer dropping often. Maybe Samsung rushed our Shipment without doing due diligence. They have to take it back to the lab for more testing. This has potential but not the results.

Frequently goes out of sync. Rear speakers are extremely disappointing. Sounded awesome on store demo. Doesn't perform in home.

So I spent 1200 on this system. It came today was supper excited. Hooked everything up turn it on and the sound bar was okay but the rear speakers hardly had any sound and staticy so moved them closer to the sound bar since it is wireless didn’t help. The rear speakers are pretty much none existent except for static and alittle bit of sound. So next would be the sub. MY WALMART 50$ SUB HAS BETTER QUALITY AND LOUDER. It is so aweful it only played alittle in the background even with it turned up all the way! Now to the sound bar itself. My Vizio 55” Walmart 100$ soundbar sounds just as good and is louder!!!!! Honestly spent 200$ on a Vizio sound bar and Sony sub and I had a better quality and louder.! I read instruction manual front to back followed every step it was hooked up correctly it was just trash. Within 2 hours of owning it. It has bin boxed up and heading back tomorrow! Anyone that looks at this system I strongly Advise you to stay away from it! It’s the biggest let down Ever! I’m insanely disappointed and upset since it was talked up so highly at bestbuy. Anyways this system is the worst. Stay away or be more disappointed than my wife is everynight!

FYI, 90% of Blu-Ray movies are formatted for DTS-HD Master Audio, not Dolby Atmos. In laymans terms, the source being your Blu-Ray player is speaking Spanish and the soundbar only understands English. The K950 only supports DTS 2.0 channel if you look at the format list on Samsung's website. I would wait for a soundbar that supports both Atmos and DTS-HD Master Audio if you want to enjoy your current and new movies in true surround sound.

Stopped working after buying January 31st, randomly stopped connecting to the rear speakers and sub woofer. Samsung support are useless and I now have to somehow send a huge soundbar to them that's in otherwise perfect condition. There's no option to perform a reboot which it needs as it's somehow put itself into "shop mode" and shows a shop6 error when you try connect the speakers. Not what I expect from a $1400 sound bar. Save yourself some time and money and buy something else. Total garbage.

soundbar is amazing n atmos works great in bluray...However I tried nvidia shield tv and roku ultra both did not work...It worked fine in my friend's AVR for ATmos. Only buy this if you are just planning to use it on bluray for atmos...

First, we purchased this system 45 days ago, and it is not selling at only 2/3rds what we paid, that is $500 less, and the price guarantee is only 14 days. Our loss. Secondly, after about 35 days one speaker stopped working. We now have to find a box and ship the main unit and speaker back to Samsung for 7-14 days to be repaired. This system is not even worth what Best Buy is now charging for this system. I would not advise anyone to buy this system with so many other great choices out there.

I wanted to love it so bad. Don’t let others fool you by sale prices or special deals. The rear wireless speakers are a joke and the sub barley thumps ever, movies or straight from audio source. You might think you are getting good bass, that is until you pit it against the Bose. I decided to go buy the Bose Soundtouch 300, Subwoofer and surround sound speakers to compare. I hate say it but I returned the Samsung. The Bose were more money but MUCH better. The Bose were worth every penny and matched to my Samsung Q9 TV, it’s great! Sorry Samsung, Bose beat ya this time.

i have had this for a while and the atmos has never worked. Geek squad came out to trouble shoot and fix it but has never been able to do so. its a good sounding sound bar but for the money i paid the atmos should work and has never. best buy will not remedy the problem.