Customer Ratings & Reviews
- Model:
- HW-K950/ZA
- |
- SKU:
- 5507159
Customer reviews
Rating 4 out of 5 stars with 429 reviews
(429 customer reviews)Rating by feature
- Value3.4
Rating 3.4 out of 5 stars
- Quality3.9
Rating 3.9 out of 5 stars
- Ease of Use3.7
Rating 3.7 out of 5 stars
Customers are saying
Customers are pleased with the sound quality, Dolby Atmos feature, easy setup, and the inclusion of rear speakers. Some customers feel that the price is high, there are connectivity issues, and the volume could be improved.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Great Sound with some caveats
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Atmos support is great and it works very well in a small room with flat ceilings. Once Atmos becomes more common this will be an even better purchase. The caveat is that Samsung doesn't support DTS 5.1. This is annoying but not a deal breaker and hopefully will be added in with a firmware release.
I would recommend this to a friendRated 5 out of 5 stars
Awsome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it to combine it with 65 TV 4k 9000 series samsung as well
I would recommend this to a friendRated 4 out of 5 stars
Samsung - 5.1.4-Channel Soundbar System with Dolby
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After tons of research and back and forth on what to buy, I purchased the Samsung HW-K950/ZA Soundbar. I plugged it up, got everything connected and it sounded good. The room acoustics in my house did not favor the soundbar, so I ended up returning it. The ATMOS effect was not as pronounced as I had expected.
I would recommend this to a friendRated 5 out of 5 stars
Awesome product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I ever made! A bit pricey but well worth it!!
I would recommend this to a friendRated 5 out of 5 stars
Great for new home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was great for new home owner. Didn’t want wires showing.
I would recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Connectivity
Rated 2 out of 5 stars
Great sound when working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like every week, need to reset or subwoofer disconnects or soundbar does not connect to TV. Great surround sound and room shaking bass when working. Get Geeksquad protection!!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Murrgirl100
Thank you for your review of this Samsung HW-K950 Soundbar System.
I am sorry to hear that you are experiencing connection issue.
Please give us the opportunity to assist you by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar has delivered sound I was hoping for and more. The quality of this sound bar and wireless speakers has really impressed my family. Do not let the price point scare you. This equipment is well worth it.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound set has great sound quality without being overwhelmingly loud. I am glad I had the geek squad set it up as they had some difficulty syncing it and the TV
I would recommend this to a friend Rated 4 out of 5 stars
Great sounding speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of speakers, sometimes have problem with audio turning on which requires me to turn off and back on speakers. I also tried the Atoms feature and reall couldn't tell the difference u can in the in store demo, but still great if u want wireless connection to your rears and sub.
I would recommend this to a friendRated 4 out of 5 stars
Pretty good system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems to be a pretty good system for a smaller room. My living room works great for this system. It was a bit difficulty to sync the satellites and sub woofer, and they seemed to lose sync the first couple days. After resetting them a few times, it seemed to work.
I would recommend this to a friend- Pros mentioned:Easy setup
Rated 5 out of 5 stars
Samsung Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to supplement my Samsung SUHD TV's audio. Super easy set-up with amazing surround effects. The most subtle sounds are enhanced (my husband keeps asking if someone is knocking at the door)!
I would recommend this to a friend - Cons mentioned:Volume
Rated 2 out of 5 stars
Not what I was looking for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to give this expensive Samsung system a shot to replace a Bose SR-1 sound bar. For the money I paid $999.00 on sale it was a massive disappointment. It did have decent sound but it was underwhelming in the low end bass and overall volume levels achievable. Not even close to my 7 year old Bose sound bar in performance and Samsung rated the system at 500 watts. It should have made me deaf. Yet maxed out it was hardly even room filling. Go with either the Bose SoundTouch or the Sonos. You can spend less but they will most likely leave you wanting more.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Freddyg,
Thank you for purchasing the Samsung HW-K950 Soundbar with Dolby Atmos Technology. I am sorry to hear that you did not experience the full potential of this system.
A possible cause is that the rear speakers may appear disengaged because the Soundbar may be in stereo mode (no surround effect) when playing non-Atmos content.
Here are a few things you can try to improve the rear speaker performance:
1) Connect the Soundbar to a network and upgrade the Soundbar to the latest firmware version.
2) Check that Surround Mode is set to ON.
3) Different effect modes (Standard > Music > Clear voice > Sports > Movie > Night mode) affect the levels of the surround speakers. Try a different effect to compensate for the source and room acoustics.
4) Try toggling the DRC feature. Dynamic Range Control is a feature that affects the volume levels on Dolby Digital sources.
5) Depending on the mode, the level of each speaker (including the Surround speakers) can be controlled individually.
For further assistance, please contact Samsung Customer Support and a representative will gladly help you.
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  http://m.me/samsungsupport
4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Awesome sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds much better than I thought, just like at the movies. Also playing songs with Bluetooth or cds, outstanding!
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great sounding system!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried a Bose system for a lot more money but wasn’t surround sound nor could we buy speakers to make it surround sound for movies. Took it back and got this one. Highly recommend it!
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great Sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this item as an open box for a very good price. We waited to find a great deal for a higher-end product. Beyond happy with the sound quality and are amazed how well this system works.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Good sound bar.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound bar even tho I never got a chance to install it cause I ended returning it for the new Sony 7.1 Dolby Atmos sound bar but it did sound good at show room display.
I would recommend this to a friend - Pros mentioned:Easy setup
Rated 5 out of 5 stars
Easy wireless setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup. Sub is very good and strong. I don't think I hear as much rear sound as I did with my old sound system but is satisfactory.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Good product so far. The sound is great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. The sound is great, especially for the music we play with Pandora. The sound is great for the movies we watch although the rear surround speakers can definitely be improved.
I would recommend this to a friend Rated 3 out of 5 stars
Overhyped
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to believe the reviews that were out there claiming this was one of the best soundbar available and while it does sound good, it's not a difference you'd be able to perceive if you bought a soundbar less than half the price. I have a 4K Oled tv and have the speaker connected with HDMI cables (also tried an optical cord) and the everyday sound this soundbar puts out while watching tv is underwhelming, especially if you have a set-top box that doesn't support atmos (I do and all my settings were optimised on the box, tv, and soundbar). Perhaps the most dissappointng experience was the rear speakers....despite being turned up and verifying they are linked, you NEVER notice that they're there.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .CamaroGuy
Thank you for purchasing the Samsung HW-K950 Channel Soundbar with Dolby Atmos Technology. I am sorry to hear that you did not experience the full potential of this system when playing non-Atmos content.
When the soundbar detects a Dolby Atmos audio stream, it goes into a preset mode to automatically select various settings to optimize the sound for Dolby Atmos.
When the content is non-Atmos, the rear speakers may appear disengaged because the Soundbar may be in stereo mode (no surround effect).
You can also try the below to improve rear speaker performance:
1) Connect the Soundbar to a network and upgrade the Soundbar to the latest firmware version.
2) Check that Surround Mode is set to ON.
3) Different effect modes (Standard > Music > Clear voice > Sports > Movie > Night mode) affect the levels of the surround speakers. Try a different effect to compensate for the source and room acoustics.
4) Try toggling the DRC feature. Dynamic Range Control is a feature that affects the volume levels on Dolby Digital sources.
5) Depending on the mode, the level of each speaker (including the Surround speakers) can be controlled individually.
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great Sound...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit sounds great. Switching is a little involved in that the Samsung TV and it confuse each other sometimes. Add in the 4K player and things can get rather convoluted.
I would recommend this to a friend






