Customer Ratings & Reviews
- Model:
- WA52DG5500AW
- SKU:
- 11619603
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
unsmart wash machine
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE smart app doesn't work half the time I want it on cold all the time and the app does what it wants I want it on cold all the time but it wants to stay on warm I am trying to save engry
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bev54,
We understand how you feel about dealing with your washer. We are here to help.
We shared a link below with steps to help determine why your washer is using warm water instead of cold water. Please check the embedded words and watch the video fully.
Samsung washing machine water fill issues
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-fills-with-the-wrong-temperature-water
We would be delighted to speak with you to provide further assistance with your unit. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148538484) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Bad programming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer sucks. My last Samsung lasted 4 years and and then it needed to repair they didn't want to pay for so I had to pick out a new one. This one has auto water which is so bad. If I put a foot of heavy towels in the washing machine it will literally fill up with only a few inches of water to wash all that crap. I've tried recalibrating all I can do is just fill it with water first by hand with that little nozzle thing and then just start the cycle with more water in it already it's such a piece of crap
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the feeling of dealing with a washer not getting enough water. Let us help.
The below link contains the troubleshooting steps when the washer does not fill with enough water. This resource also has other links to check when it displays an error code, its cycles, and a video you may watch from start to finish.
The washing machine does not fill with enough water:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water
Lastly, here is a link with details to learn the recommended load size for your washer for reference.
The best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147370351) to help our team pull up your information when you message us.
Thank you.
-Angelica
Worst experience ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to exchange the washer twice because of issues with the first one and the second one they brought was dented. Geek Squad purposely installed the hot/cold water hoses on the third final washer incorrectly and I had to switch them out myself. The manager or employees must’ve been mad they had to make multiple trips for something that wasn’t my fault.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Wash quality
samsung washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not clean clothes & returned it for top loader washing machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CindaHobbs, thank you for choosing Samsung for your washer needs. We are saddened to hear you returned your washer, as the washer does not clean the laundry. We look forward to working with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was installed wrong and caused water damage to my home.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Never buy out of the box appliances
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did purchase a Washing machine and it's great.Im still waiting for a 100 gift card promised to me by Best Buy.The treatment I have received after washer was delivered is criminal. I can't get my gift card Even in person no one at The Best buy store could help me.Best Buy is a Rip Off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to have spin/drain mechanism replaced within 3 weeks of having it delivered! Did not receive user manual for our model!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand your frustration if you need to replace parts of your washer. We want to speak to you directly to provide support and explore other options.
Here at Samsung, we encourage our customers to minimize the use of paper, which is why we encourage them to take advantage of accessing the digital copy on our website.
However, you can contact our Samsung Parts Team to order a printed copy. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.
I have shared the user manual with you.
https://downloadcenter.samsung.com/content/UM/202405/20240520094858579/DC68-04037N-04_IB_WA7300A-AD_EN_240517.pdf
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147178402) to help our team pull up your information.
Have a great day.
^Camille
Samsung top loader
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant control water levels.impeller does not move clothes to soak had to turn them by hand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RonM,
We understand that your experience with the washer has been less than ideal. We'd love to help you.
Our washing machine detects the weight of the load on your clothes and automatically adjusts the wash level, including washing time, rinse count, and spin count.
There is an appropriate way to load clothing into our Samsung washer to achieve the best outcomes and avoid moving them by hand. For more information, see the link below.
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147508447) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Samsung 5.2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A brand new machine and it made noise as if it was falling apart!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rosie S,
This is not the experience we want you to have with your brand-new washer. Let us extend our help by providing the details you need.
Below is a link to help you identify the noise your washer makes and what to do with it. Please note that there are hyperlinks you can click and a video you can watch for additional information.
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1150886976) when you message us so our team can retrieve your information.
Thank you.
-Leo
Auto deep fill doesn’t work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Auto deep fill doesn’t work, all the time we washed the clothes with half of water
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Esteban G,
We appreciate you sharing your experience with your Samsung washer.
Let us help you.
I have shared a link below for the steps if the washer does not fill with enough water. Please watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
We would also like to speak to you directly and gather more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147462570, which will help our team pull up your information.
^Rainly
Rip off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are ticked off because we were promised by our salesman 10% back on our purchase in the form of gift cards, but received absolutely nothing after spending over $1600.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the dismay about not receiving the 10% back.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to follow up on the gift cards. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Sir
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t wash properly and use to much water, and stay with a bad smell
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure your washer always functions at its best, WilliamN. Let's help you.
We recommend following the resources below to rectify your washer's concerns. Please browse the hyperlinks for tips.
Clothes are not clean after washing in the Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Samsung washing machine or laundry smells bad (Please select what kind of odor is coming from your washer):
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149893665, to help our team locate your information when you message us.
Have a great day.
-John
Read before you buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Suspensions broke down after 3 weeks of use + it uses high energy my electricity bill went up by a $75 a month!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Abdull,
We know that owning a washer with a broken suspensions can be disappointing.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Not reliable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is not working properly time does not progess
No, I would not recommend this to a friendBrand response from Samsung
Posted .EmyA, we understand your frustration with your washer. We want to speak to you directly and get more information about your washer for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148706468) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Capacity, Ease of use, Overall performance
Washing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Easy to use and able to wash heavy loads. Energy and water saver but able to do loads with high water fill and extra rinse cycles when needed.
I would recommend this to a friend Terrible customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy customer service is horrendous. Good lucky
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with your experience, please contact Best Buy's customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can get more details about your experience and make necessary changes if need be.
Leo
- Pros mentioned:Capacity, Ease of use
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer love it was a Maytag person for 30 years, this washer is very easy to use and has a big tub to do even our comforters with ease.
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
Special Washing Machine of Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, the space is awesome. It’s just right with the measurements.It does the job of cleaning clothes, comforter sets which it can handle. Great price and great deal.
I would recommend this to a friend - Pros mentioned:Ease of use, Noise level
Good choice for a washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking several wash modes,easy to use,quite.
I would recommend this to a friend - Pros mentioned:Overall performance
Reliable washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was not my first choice. But it should have been. It does a great job and it doesn’t have the technology that the front loader had that is unreliable and breaks. This one is just a worker that does a great job.
I would recommend this to a friend
