Customer Ratings & Reviews
- Model:
- WA52DG5500AW
- SKU:
- 11619603
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Pros mentioned:Overall performance
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product very happy with item greatly improved
I would recommend this to a friend Great Machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this washing machine. It takes a little getting used to, but once you find the manual online, you'll be able to use all its great functions.
I would recommend this to a friend- Cons mentioned:Spin cycle
Terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed in this expensive washer. I liked it at first,but then it stopped draining properly. My clothes come out pretty wet and when I go to wring them out again it does another rinse and gets them all wet again. It’s also rusting out really bad Where you put the soap in. Ive never used bleach in this washer. I don’t understand why it’s all rusting out and I can’t use it because rusty metal is falling out all over my clothes. Do not buy this. 
No, I would not recommend this to a friendBrand response from Samsung
Posted .Penelope, we understand your feelings regarding the washer not draining has rust stains. Allow us to help.
Below is a guide to help you diagnose why your washer is not draining. Please click on the embedded word and watch the video included.
Samsung washing machine does not drain
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
Here are simple steps to follow if there is rust in your laundry. Please choose "Rust stains or brown flakes."
Laundry is stained or damaged after using Samsung washing machine
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147119363) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Balance
Unbalanced
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked well in the beginning. But now, 2 years later, it won’t balance anything. Either if it’s one shirt or a full load it rocks so hard that my whole complex probably hears it and then says unbalanced and starts filling it to the top with water wasting it. I’m ready to throw this in the trash someone come get this junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CarlyM,
We understand the value of having functional appliances at home. Let us assist.
Here is a link to help your washing machine that gets unbalanced during the cycle. Click on the embedded words and choose "No" under "Did this resolve your issue?" option to access the complete steps.
Samsung washing machine spins poorly
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
We'd be delighted to speak with you to provide more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148617781) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Dont buy this one (or maybe any Samsung).
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ii bought this washer a year and a half ago and it already needs a new board. The washer was working great but a little over a year is absurd. I have the Best Buy total care plan, which I would not recommend because they charge a $79 service fee. If you bought the actual extended warranty, no service fee.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Richard F,
That sounds incredibly frustrating, especially when everything was working well and you didn’t expect to be dealing with repairs so soon. We would love to speak to you directly to gather more information about your experience and determine what steps can be taken to help with your washing machine. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149459037 to help our team pull up your information.
Leo
Keep looking! Parts fail every 4 years or so
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this was really great until the suspension rods went bad and every load is unbalanced and won’t spin. Luckily I have the warranty so won’t have to come out of pocket for the $585 repair. When they fail again in another 4 years (according to the repair tech), I will need to decide to fix it myself for ~$200 or start over with a new washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jennifer,
We understand how you feel about what transpires with the washer.
Should you need further support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Quit working after only one year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for a year then stopped due to a voltage problem. Best Buy is coming out this week to hopefully fix it. I'm 57 yrs old, I've lived a lot of places and had a lot of washers. I've never had a washer stop working, much less one that's only one year old. I'll never buy Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Katie, we understand the importance of a working washer. We want to speak to you directly to provide support and see what options we can offer to fix your washer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147666539) to help our team pull up your information.
Have a great day.
^Camille
