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Customer Ratings & Reviews

Your price for this item is $849.99
The comparable value price is $1,039.99

Customer reviews

Rating 4.7 out of 5 stars with 286 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer, highlighting its high capacity and excellent cleaning performance. Many appreciate the quiet operation and the effectiveness of the pet hair removal feature. While some find the depth of the washer to be a concern and the cycle times longer than expected, the overall sentiment leans positively towards its ease of use and appealing color.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 286 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great capacity, quiet, perfect for large families with pets

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer it’s quiet the pet care cycle really works my blankets and and sheets have less dog hair

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the matching set of Samsung Pet Care Washer and Dryer. My wife has been extremely pleased with both items. We have three cats and the amount of fur on our clean clothes has been drastically reduced. No problems with cleaning the clothes, no damage to clothing. Would recommend to friends and family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy with this product. Finally have a washing machine that works

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washing Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and fast! Smells clean! Works well and we love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer petcare

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I got this one.It's a great machine awesome for pets

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washer! It is very easy to clean and has some smart features if your interested in them. I really like having notifications on my phone when its finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, truly satisfied with it. Loved it

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Huge Capacity

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge washer capacity. The bin is so deep, my wife had to buy a stool to get the items at the bottom. The app function is nice to get notifications when the cycle has finished.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Samsung pet pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best washer to have if you have pets. Love the fact that the traps get most of the fur off the cloths before it makes it to the dry…

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    If you have pets, that’s your washer!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the purchase. The machine is very silent and working great. I have 2 dogs and 2 cats and Samsung did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer! You can connect it to the smart things app and control it from your phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer/Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing customer service as always! We love Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    works as hoped

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    happy with purchase. coming from the 5.8 lg signature front loader and am not regretting the change. does a much better job with pet hair.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong and large load, easy to instal and to move daily.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The best of the best!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. So easy to use. I use it everyday and it’s been great to use. Price was perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung is awesome

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer it washed all my clothes with ease and comfort

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer ans dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was delivered in time and it looks great. I am satisfied.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Machine saves on water but not in a good way

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is marketed as “highly efficient” due to using less water, but the clothes feels like it still has soap on or is not as clean, compared to heavily washed or used with an agitator. Felt we were rinsing several times to get the true clean feel which added time and a few additional manual steps. Looks were glossy but held smudges over time and not as nice/kinda cheap looking.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi OscarA,

      We can feel your disappointment with this washer. We are here to assist you.

      We recommend checking the resources below for steps on how to select the best cycle and settings for your washer. Please click on the embedded words for more details.

      Cycles, settings, and features on your Samsung washing machine:
      https://www.samsung.com/us/support/answer/ANS10001016/

      Should you still need support, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1148035704), and it will help our team pull up your information.

      ^Rodel Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Pet washer and dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far would say it works great. Good for anyone with pets.

    I would recommend this to a friend
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