Customer Ratings & Reviews
- Model:
- NX58R5601SG
- SKU:
- 6398100
Rating by feature
- Performance
Rating 4.1 out of 5 stars
- Ease of Cleaning
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the convection oven, ease of use, and griddle as outstanding features. Many appreciate the stove's performance, appearance, and burner size variety, finding it a good value for the price. However, some concerns were raised regarding the stainless steel's susceptibility to fingerprints and smudges, and the durability of the knobs. A few customers also mentioned challenges with installation.
This summary was generated by AI based on customer reviews.
Stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The burner settings are not calibrated correctly; the low setting on the large burners is too strong, not low enough, The frame of the stove top gets extremely hot when the burner is on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Bueners,
I see you have some concerns with your Samsung Range. I would love the opportunity to chat and see how we can help with your situation. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143029395. We thank you for being a part of the Samsung family. ^Brad
Thank God I have patience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my Samsung gas range during the labor day sale. It came damaged, however I had given away my electric stove so we agreed that I keep this stove and a new one would be replaced. Well that was even worse than the first stove. It was taken back to best buy , than a 3rd stove was delivered it looks as if some took a hammmer to it. presently I am waiting once more for my stove to be delivered in tact , no scratches, sides dented in , too much to write. Please BestBuy let this be the last.
No, I would not recommend this to a friendTreat like Glass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice stove though the burners and girdle are very easily scratched. If I had a chance to buy another I would defiantly buy a different one.
No, I would not recommend this to a friendStove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I waiting for it to deliver to me. It s beautiful stove.
I would recommend this to a friend- Pros mentioned:Ease of use
A good Samsung appliance!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stove has been great, no issues at all, easy to clean. I dont use the griddle as nuch as i expected to but the large middle burner is great for aluminum roasting type pans for jambalaya, etc.
I would recommend this to a friend Gas is leaking
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are getting another one delivered due to gas leaking out of it. Not happy at the present time.
No, I would not recommend this to a friendSamsung should be called Sad Song
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The oven never worked! Samsung sent out 2 technicians (after 4 appointments) and they never fixed the oven. Poor customer service and a crappy product!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for giving us your feedback about your Gas Range. I'm sorry to hear that your oven never worked. I understand that this experience is not ideal, and we appreciate your time and effort to reach us.
If your range doesn't turn on, you can visit this link: https://www.samsung.com/us/support/troubleshooting/TSG01001952/.
Also, you can check this link to check a troubleshooting guide related to gas range concerns.
Here's the link: https://www.samsung.com/us/support/search/?query=Freestanding+Gas+Ranges&page=1&sort=relevance&SiteType=support&ModelCode=N0020836&tabOrder=index.html%2Canswers%2Ctroubleshooting_guides%2Csupport_videos%2Cfaqs%2Cresources%2Clinks&facetFilters=%7B%7D&filters=%7B%7D&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fhome-appliances%2Franges%2Fgas%2Ffreestanding%2F&verticalUrl=TroubleshootingGuides2.html.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/NX58T7511SG/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144200451
^Rainly
Very dissapointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The oven stopped working!!! I take baking classes and I can’t bake because of the oven!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lily! I'd like to help with this! This link (https://bit.ly/3hHeJvI) can walk you through what to do if the oven is not heating properly. ^Jecca
display has Se code!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The oven works fine but the technology in the display doesn't work and we've only purchased it in 11/9/2020. Don't buy refrigerator or stove made by Samsung. we returned our fridge also.
No, I would not recommend this to a friendBrand response from Samsung
Posted .An error code may affect our cooking experience JT6073. Let us help with fixing the error code of your Samsung unit.
The below link is the user manual for your model. Turn the page 80 for reference: https://downloadcenter.samsung.com/content/UM/202103/20210308173903855/NX58H5_Series_AA_DG68-00526A-15_EN.pdf
For reference, I also shared this link/video about:
Samsung range or wall oven error codes: https://www.samsung.com/us/support/troubleshooting/TSG01001948/
How to fix range and microwave problems: https://www.youtube.com/watch?v=N064z8CQ8XA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145220919), which will help our team pull up your information.
Have a great day.
Melardo
Came damaged from the factory.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came damaged from the factory. The oven was badly bent in the front. The delivery folks showed me how the box was pristine but the oven was badly damaged. I hate at the looks of it. Aside from the damages it looked cheap. I ordered an upgrade and I am glad I did.
No, I would not recommend this to a friendBroke after 21 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 21 days ..used it 7 or 8 times and it wouldnt heat up or turn on. Best buy wouldnt exchange or refund it at all. Very rude and disappointed. Will never use best buy or Samsung again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We're saddened to hear that your range isn't working as designed, here's a link that will help (https://bit.ly/3zSy1YS) f you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143678455) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Didn’t work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had two brought to us and the range didn’t work, had a professional come and check the gas line, just pure gas coming out. No issues with the two returns but Samsung needs to stick with TV’s and phones
No, I would not recommend this to a frienddamaged delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the box was opened the oven door handle was dented and the digital display portion was not aligned so the unit was rejected and a replacement was requested.
I would recommend this to a friendTerrible not installed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charged for installation not installed said they did not have the correct part. They said someone would call us never heard again.
No, I would not recommend this to a friendDAMAGE IN LESS A MONTH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I BOUGHT TE RANGE FOR MY MOTHER AFTER 15 DAY THE OVEN STOP WORK. I CALL THE WARANTY BUT I HAVE TO WAIT FOR THE TECNISIAN
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were experiencing an issue with your range. You are headed in the right direction for a speedy repair. Thank you for choosing Samsung. ^Brad
Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The oven wasn’t working they came to pick that one up and never came back with a new.
No, I would not recommend this to a friendTruly disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They left this item in my house for 2(two) weeks before they came and got it
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Gas stove with convection oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My hubby bought this for me a couple years ago. Wouldnt trade it for anything. Easy to clean and maintain.
I would recommend this to a friend Self cleaning gas convection oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this stove, ive had it for 4 years now and i dont regret buying it. It fits my largest cookware and bakes perfectly and self cleans great
I would recommend this to a friendMy Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a wonderful stove with all the smart features. I bake a lot with love results are tremendous ! I love Samsung 5 burner stove !
I would recommend this to a friend