Customer Ratings & Reviews
- Model:
- NX58R4311SS/AA
- SKU:
- 6323347
Rating by feature
- Performance
Rating 3.9 out of 5 stars
- Ease of Cleaning
Rating 3.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers love the ease of use, burner size variety, and oven's quick heating capabilities of this 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Range. Many appreciate the quality, design, and attractive appearance of the stove. While some experienced issues with the touchpad and knobs, the self-cleaning feature is frequently praised. Overall, positive feedback outweighs negative comments regarding specific components.
This summary was generated by AI based on customer reviews.
Unprofessional
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this stove in February was supposed to have it by March but due to Covid 19 was put off until 5/4 because we needed it installed in our home. Got call on 5/3 saying they were going to install on 5/4 between 9 and noon. Even got a 2nd call saying same. On 5/4 at 9am received a call saying no delivery today as installer was at warehouse to pick up our stove but no one at warehouse to let them in. Not a professional way to do business. Very dissatisfied at this point
No, I would not recommend this to a friendBuyer Beware!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this range after our old one stopped working. After it was delivered, we started to pull the packing materials off. That's when we noticed the top panel was majorly dented. We called customer service, and the best they could do is bring another one a week later! So now, we're without a range for over a week. Absolutely ridiculous and will not be buying major appliances from Best Buy again.
No, I would not recommend this to a friendVery disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove’s operating system does not work. I have tried to change the time on it and it no longer changes. The oven’s light turns on and off on it’s own. Currently, the oven’s door does not open. It’s completely locked. It’s very disappointing that I don’t have more than 2 months with it and I have encountered so many technical difficulties already.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Alicia, it looks like you are experience some issues with your new Samsung Range and I completely understand how frustrating this can be. I would like to offer my assistance in getting your unit operating properly. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143424543. We thank you for choosing Samsung in your family's home. ^Brad
Samsung gas range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The stove works ok but the oven is a bit off at times anda the electronic part is defective
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Gas Range. There are several important things that should be checked, like calibration, to make sure you are getting the best performance from your unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Thank you for choosing Samsung. ^Brad
Burners
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The burners are a bit difficult to manage. Sometimes the flames come up too high
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are experiencing some concerns withy our gas flame on your Samsung Range and I would like to help ensure you are getting the best performance from your machine. I have some helpful information that I would like to provide. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/
If you are still needing assistance, please do not hesitate to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 11423002854. We thank you for being a part of our growing Samsung family. ^Brad
Avoid at all cost.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this product. I've had one for just over a year now and the buttons stopped working, the racks hardly slide, and the oven doesn't hit the right temps. This is only with light use aswell! Crazy how expensive it is for such a terrible appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bennyshads,
We appreciate you taking the time to share your experience with our product Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Range - Black stainless steel. We apologize for having multiple issues like the buttons on your range, the racks hardly sliding, and the oven temperature. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing these links to guide you on the issue.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Page 29 Positioning the oven racks
https://downloadcenter.samsung.com/content/UM/202103/20210308174628624/NX58R4311SS_AA_DG68-01151A-03_EN.pdf
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144718619
Thank you for choosing Samsung. Have a great day.
^^Ross
disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.stove came with big scratch n dent and fifth burner didn't work they are gonna or suppose to rectify the situation but once again disappoint the scheduled delivery never happened have to wait for more days umph
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good, actually loved the look. But after only 1 year and 2 months, needs service. Warranty lasts only 1 year. Bake function not working anymore and the minimum repair cost is $400. More than half the price of the Range. Disappointed!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Range! We are sorry to hear that your unit was in need of a repair right outside of the one-year manufacturer's warranty. Please know that we are here to help and if you need further assistance, please do not hesitate to reach out to our support team via any of the following using ticket number: 1143612256
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Dies within a couple of years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Samsung gas stove to die within 5 years. This one lasted 2 years and 3 months. The main board or mother board seems to die very quickly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GregC,
We know the feeling of having an appliance that has a short life span.
We want to know more about what arises in your Samsung range.
For reference, I shared this link about:
Samsung range, oven, or cooktop will not turn or stay on: https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145253454), which will help our team pull up your information.
Have a great day.
Melardo
Isn't Samsung a premium brand??
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven stopped working after 1 week. I did not enjoy having to replace it. Also, pigtail was mounted to one side and did not reach the receptacle without an extension cord.
No, I would not recommend this to a friendBS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ZERO RATING, NO ONE HAS CALLED OR SHOWN UP FOR MY 12-3 INSTALLATION OF MY OVEN AND MICROWAVE, CALLED MULTIPLE TIMES...ABOUT TO CANCEL MY PURCHASE AND BUY FROM HOME DEPOT!!! THIS IS BS!!
No, I would not recommend this to a friendConstantly broken
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is constantly not working and it’s hard to get an appt for repairs. Not even a year old and we keep having problems.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your experience has been less than ideal. This experience is not what we expect for our customers. We are continually improving the quality of our products and your feedback is vital to that process. We would like to have the opportunity to speak with you regarding your review. For further assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143812086) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
Expensive for the time I use it.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 6 months of the purchase and is having a error message, I look up online and it said that the touch control is not working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Mriverasan,
I see you are experiencing issues with your Samsung Range control panel. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143155123. We thank you for being a part of our Samsung family. ^Brad
Poor quality. Not worth the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The black layer peels off and having issues with the burner
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Range. I have some helpful information to help with your burner problems. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001946//#burner-does-not-ignite-and-other-ignition-issues
Thank you for choosing Samsung. ^Brad
Damaged unit no reply from store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dent in left side panel no response from customers service
No, I would not recommend this to a friendLove This Stove!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a great stove for us. We lived with it in our apartment in Los Angeles, and now our home all the way cross country in Pittsburgh. I've heard about people having issues with their Samsung appliances, but this has been top notch for us since purchase.
I would recommend this to a friendSamsung 5 Star
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung fan for life, you can't go wrong with them
I would recommend this to a friendGreat while it lasted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven and stove were great. The high heat burner was wonderful for boiling and heating quickly. However, the gas valve on the oven stopped working before it was 4 years old and the replacement part was more expensive than a new oven.
No, I would not recommend this to a friendGood Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good. Fluids get in between the glass walls of the oven door and there is no way to clean this.
I would recommend this to a friend- Cons mentioned:Touchpad
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could go back in time, I would never, ever get a Samsung appliance. We’ve had it for about 3 years and the finish is peeling in multiple spots. The touch pad also no longer works and we are unable to use the oven. My mom also got a different Samsung stove with a different finish and it’s also peeling. For this much money, it’s surprising what horrible quality this is. I would recommend to never purchase a Samsung appliance.
No, I would not recommend this to a friend