Customer Ratings & Reviews
- Model:
- UN50KU6300FXZA
- SKU:
- 5113200
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the picture quality and ease of use of this 50" Class 4K Ultra HD TV. Many also appreciate the user-friendly remote control and the smart TV features, finding the setup process straightforward and the price reasonable. While some users noted minor issues with motion clarity and the lack of HDR, the overall feedback is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Motion
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.one of the worst TVs I have had....will never buy another.... motion in sports was not smooth; sound was inadequate, just an overall bad buy..
No, I would not recommend this to a friend Good TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The display is pretty good. However, sometimes the remote seems to get stuck and not work. One time, the display also froze when I used the USB. It recovered after I power cycled it.
I would recommend this to a friendgood tv for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.for some reason it jerks with some of the shoes on tv. not so much my soap but nightly shows. ive called and cant seem to get problem fixed and they say its hooked up right.
No, I would not recommend this to a friendThe price was right!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't have any major complaints about this TV except for the volume, wish it was a bit louder but for the price I won't complain! :)
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung TV. I am glad that you are happy with the viewing experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Samsung = Bad Wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The saving grace was that the BestBuy employees spent hours helping find a replacement from another company that worked but the internal wifi on the TV couldn't stay connected. When I checked other reviews I found hundreds of other people with the same problem. Samsung makes bad wifi in TVs. It's either faulty equipment, faulty assembly or bad design location of the internal antennae. The wifi also doesn't accept hidden ID networks. If you imagine half the people don't even connect the TV to wifi or assume it's their own network it would appear that something like 75-80% of Samsung smart TVs have bad wifi when half the negative reviews are all wifi issues. It also took 9 hours to download the apps which aren't included out of the box for the smart tv and had tons of forced apps I couldn't remove like west kennel dog club app. Be careful if you have limited data just setting up the apps will download 5-10 Gb of data
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Naeces:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you ever need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With the first TV that I bought, I had my picture go out on half of the TV. so I called Best Buy and they told me it was a defect to bring it back. so I did and I exchanged it for the same exact TV and brought it home. I'm currently now experiencing problems with the picture going light and dark even when I hook it up to my Blu-ray and watch movies. it's doing the same thing even when connected to the blue ray.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Lilrach:
Thank you for purchasing this Samsung TV. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Nice picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smells like heat after five minutes of being on. Is that what all smart TV's do? Too soon to know, only had a few weeks now.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .dmagyargirl:
Thank you for purchasing the Samsung UN50KU6300 UHD TV. I am sorry to hear that you concerns about a smell coming from the TV.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung UN50KU6300 with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Limited Apps
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is good. The remote control is poor. You are limited to downloading only Samsung apps. Not a too smart tv.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .buyer:
Thank you for purchasing this Samsung TV.
Please know that Samsung offers a wide range of popular apps that are not Samsung-only.
To better assist you with apps, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Good TV not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is good, but within the first month we started having issues with it turning on. disappointed in its quality
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Miker3:
Thank you for purchasing this Samsung 4K UHD TV. I am sorry to hear that you are experiencing issues with the TV turning on.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung KU6300 TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Did not work after 2 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Features wise I think it's a good deal, but hardware it's extremely weak It stoped working after 2 weeks :-(
I would recommend this to a friendBrand response from MrSamsung
Posted .Clau:
Thank you for purchasing the Samsung UN50KU6300 UHD TV. I am sorry to hear that you are experiencing issues.
To better understand what happened, and to assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung products are engineered to the highest standards of performance and quality and we back your TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
nice one till date
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this one as a Thank Giving deal. working great for last month. great speed in booting smart apps.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung TV. I am glad that you are happy with the viewing experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Nice picture clarity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture jumps randomly on both new and old shows. I would like to speak with some one about this.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung 4K TV. I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Nice tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is a great tv but I was disappointed that the salesman did not tell me there was no remote control
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review on this Samsung TV. I am sorry you had issues with missing remote control. Please know that every brand new Samsung TV comes with its remote control. So please check with your local store for replacement.
You can also ask for assistance on getting a remote control by calling Samsung Customer Support at 1-800-SAMSUNG
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Good TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good. Not Great but good enough to get you by if you wanted an upgrade.
I would recommend this to a friendPicture fair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was fair and sound get muting. Returned unit and upgraded to 8000 series. Far better pic.
No, I would not recommend this to a friendNot what i expected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dark colors on this TV becomes distorted and the volume goes up and down by itself.
No, I would not recommend this to a friendGreat TV for low price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was a steal at the price I got it. BUT the quality of the build isn't that great.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung xxxxx 4K TV. I am sorry to hear that you are experiencing issues. Your user feedback is very important to us and will be shared with our TV team.
Should you need help with step-by-step troubleshooting, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Took it back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work with PlayStation vue or sling the apps store didn't have what I subscribed to
No, I would not recommend this to a friendIt's OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't see a difference in this TV and my 1080p TV. They are basically the same to me.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this TV.
I am sorry to hear that you were not happy with picture quality.
The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
For assistance with picture settings and adjustments, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Terrible experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont ever buy open box merchandise online from BB. Sadly didnt get to enjoy the Samsung tv at all. Lesson learned. I even chose/paid for "excellent condition " option. We were sent a "refurbished/wifi chip missing" item without a power cord. It was even tagged that in 2 places. It obviously had been pried apart. Rough exchange at the local best buy. Entire experience made me sad as i do tons of business with BB. Im counting on this being a one time interaction. Fortunately, the sales associate working tvs at the local BB the day of our return saved the day with his amazing patience and attentiveness. Please note:our local BB is a 1hour drive away. I cant thank him enough for making our trip worth it.
No, I would not recommend this to a friend