Customer Ratings & Reviews
- Model:
- QN50LS03DAFXZA
- SKU:
- 10769086
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Samsung 50"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works as it should. It looks nice. It is good quality.
I would recommend this to a friendPerfect tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful television when your not watching television
I would recommend this to a friendRetunring process for open box item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it as an open box. There was a distorted section at the bottom right corner on the screen. I returned it and it was very smooth process.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JinL,
Thank you for sharing your experience with open box items. If you decide to explore Samsung TVs again in the future, we’re always here to support you - whether it’s setup, features, or troubleshooting. Reach us anytime at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.
~ Samsung Specialist
Missing remote and power cord
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is very nice but I bought an open box with excellent status and was missing parts. No remote, legs for TV, or power cord. Had a death in the family the week TV arrived so did not open box until after return policy so customer service would not do anything. TV is 4 stars Best Buy 0 Starts for terrible service.
I would recommend this to a friendpictures upside down
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this frame does not serve the purpose of uploading and viewing personal pictures as advertised, I uploaded over 50 pictures from my phone they were not sideways or upside-down, but on the Frame they display that way, with no option to change it. you have to delete them and try again, very tedious and time consuming.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarkB,
I’m sorry to hear you’re not fully satisfied with Samsung’s Frame TV. Please give us the opportunity to look into this for you so we can provide additional settings adjustments or troubleshooting assistance.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Lovely to watch
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love watching the beautiful art and it doesn’t look like a tv until you need it to. Very happy
I would recommend this to a friendThe Frame is great but we need some more tech help
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install went well. The technicians were very helpful.
I would recommend this to a friendDo Not Purchase Open-Box Items
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My review is about Best Buy not Samsung. I contacted Best Buy when my shipping timeframe changed, but they could not reach the shipping service to change the delivery address. I called back and asked them to try changing the shipping address 3 times. Each day, a new call. They kept promising me that it would be delivered to the new/correct address. It was not. It went to an empty house, where no signature was required (on a valued $1300 item) They promised me a refund, which they did not honor, or even let me know not to expect it. When I finally received the product, it was damaged and they would not honor the warranty/exchange/refund policy that they advertise. I asked for a replacement, they would only provide a replacement with an in-store product (surprise, no available product in-store). When I finally had to return the item, I was told to take it in-store to return, but when I had 3-4 workers question my intent on returning a damaged product, they finally told me I can't return in-store. Fortunately, there was one worker willing to make an exception and put it on the UPS truck in-store, saving me another trip. Best Buy is a joke. Their customer service is as valuable as a chatbot.
I would recommend this to a friendBrand response from Samsung
Posted .Chris,
Please know you are leaving a review and 1-star rating for The Frame TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on The Frame TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung Frame TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had TV for 4 1/2 months. Color is fading picture from sitting on the side is terrible. Called Best Buy and they will do nothing to help and was told to contact Samsung. Do not purchase from Best Buy and after 2weeks still waiting on part with no estimated ship date. Forget Best Buy and Samsung not helping much either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Opps,
We appreciate you sharing your review and for your patience while waiting for parts to arrive for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Dead on arrival
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm usually a big fan of Samsung. I have 5 TVs in my house, all from Samsung, that I have been very happy with, but I have long coveted a Frame TV for aesthetic reasons. Unfortunately the one I purchased was dead on arrival. When I went online to try to find solutions, I saw a ton of complaints from people whose Frame TVs stopped working suddenly, so I decided not to exchange it for another Frame TV since you apparently can't rely on them even if they do work right out of the box. Terribly disappointed after years of waiting to get one of these.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Lizzie,
It’s unfortunate to hear of the issues that have caused you to return your TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad has been out twice and TV still is up correctly. This time it is a defective bracket. Supposed to be getting a new TV next week. It has all been challenging and time consuming.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Donna,
It’s unfortunate to hear of the issues you’re experiencing with your Frame TV, and we greatly appreciate your patience while waiting for your Geek Squad appointment. Should you have any questions after your service is complete, Samsung is here for you. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Would not recomend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Google Hisense and The Frame. Get the Hisense! The Frame nickels and dimes you for the art work. Very few default options and they try to force the "art subscription" on you. Connecting to anything Google is also difficult. Additionally, you have to buy the frame separately, which is also another negative star.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnR,
Thank you for sharing your experience with The Frame TV. Your feedback will be shared with our internal teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Bad remote
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told by Best Buy delivery person that the remote to my frame TV would work after getting charged. The remote has to be plugged in to function. Since 15 days have passed I'm SOL!
No, I would not recommend this to a friendBrand response from Samsung
Posted .LisaN,
I’m sorry to hear your SolarCell Remote is not charging as expected. Please try these steps which may help resolve this:
1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote.
2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected
If you’re still experiencing issues with the remote, please also try the following:
- Unplug the TV for 30 seconds, and plug it back in.
- Try moving closer to the TV and re-pairing.
- Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery
- Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now
I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Never buy Samsung TV's
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv ever. Won't update OS, for major sports apps, and the art function is useless.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ethep,
Thank you for your review. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You can also download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
The overpriced tv that keeps taking your $$$
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have wanted a Frame TV for years and was so excited to get my new TV for Christmas. I had even found where Samsung would give the art store for 1 year free. When I got the tv mounted, my first reaction that it was a lot of hype for what they gave you. I followed the instructions for the art store promo as it said on the Samsung, but it only gave me a 1 month subscription and then charged me $56 for the annual subscription. You would think, considering the exorbitant cost of this tv that they could at least give you the art store, which is, after all what you bought this overpriced tv for to begin with, but buyer beware because they absolutely did not give me art store,no. Even though I just spent an overpriced amount for this art tv feature, Samsung wants you to pay for it every year, starting on the second month you own it. Really, I think that this is what one is buying the Frame tv for, and it is ridiculous and exploitative to charge customers to use the feature that you bought it for. I believe there are better alternatives. The whole thing leaves a bad taste in my mouth. I wish I had bought something else. It’s just not worth it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MissRaT,
Thank you for your review, and we're very sorry to hear of this misunderstanding. Please know that in addition to your free 1-month of Art Store, the 2024 Frame TV also adds Art Streams to provide you with 20 free, hand-selected artworks that will rotate on a monthly basis.
If you subscribe to a membership during your free trial period, your account is immediately switched to a membership account regardless of the remaining trial period, and you can use a variety of artworks without any restrictions.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Just screen savers not art.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not exactly what I expected. It’s not really a framed piece of art, just more screen savers, nost of which art photographs. Sales person said this was an OLED TV, it’s a QLED, and that the $1,100. price was the lowest it would be before Christmas. The price has gone done to $895 so I am very unhappy about that. As they say BUYER BEWARE. Very disappointed in Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JudyS,
Thank you for sharing your thoughts on The Frame TV - we'll be sure to pass this along to our internal teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
NEVER BUY OPEN BOX FROM BEST BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I originally called customer service about the open box item and was told that the item was available and was complete. The agent i spoke to also told me that he had eyes on the item in the store. I paid for the item and drove 1 hour to pick it up. When i arrived and saw the the TV it did not have a box and was missing major components. The agent i spoke to lied and was not in the store and never got eyes on it. On top of that the sales associate nor the manager helped in any way. There was no discount on a new tv or discount on missing parts no coupon for future purchase. Barely an apology. This was one of the worst customer service experiences I've ever had. Never again Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JuanA,
We appreciate your feedback regarding parts missing from your TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
