Customer Ratings & Reviews
- Model:
- QN50Q60DAFXZA
- SKU:
- 6575356
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 50” Class Q60D Series QLED 4K Smart Tizen TV (2024) for its amazing picture quality, ease of use, and fast setup. Many find the TV to be a bargain, with wonderful color and a very nice, ultra-slim design that is lightweight for wall mounting. However, some customers have reported issues with missing remote controls, and screen glare in certain lighting conditions.
This summary was generated by AI based on customer reviews.
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture not too good, sound is okay as far for brightness it's really bright
No, I would not recommend this to a friendBrand response from Samsung
Posted .Awesome,
We appreciate your thoughts on the picture quality of Samsung’s Q60D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Bad TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV. So complicated I cann't figure out how to get it to do any thing I want it too. Samsung's fault, not Best Buys. Ridiculous remote.
No, I would not recommend this to a friendBrand response from Samsung
Posted .hmv92350,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the Q60D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the Q60D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Worthless TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally worthless TV . This model Class Q60D QLED 4K is really expensive and completly wothless. This TV keeps shutting off. right in the middle of a movie. We have to restart netflix or hulu or whatever and start over. WE HATE this TV do not buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .CarrieM,
It’s unfortunate to hear your Q60D TV is turning off by itself. Please try a few troubleshooting steps that may help solve the issue:
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Check for firmware updates by going to: Home > Menu > Settings > Support > Software Update.
Please also make sure you've disable your TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Menu > Settings > All Settings > General & Privacy > System Manager > Time > Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer have been enabled and disable it.
- Menu > Settings > All Settings > General & Privacy > Power and Energy Saving > Auto Power Off
- Menu > Settings > All Settings > General & Privacy > System Manager > Time > Off Timer
If the TV continues to turn off by itself, please call Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Regretting my purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No instruction on how ti setup. Don't know if i need a sound bar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MartinM,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the Q60D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Don’t Bother
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We just set-up this TV in 50 inch and and will return. Its not worth $700. The color is faded and runs warm. The text for the csble guide and subtitles is fuzzy. There seems to be lag in the picture. The remote is so small (and I have petite hands).
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sophie,
Thank you for sharing your thoughts on the picture quality of your Q60D TV. To ensure you’ve got the latest performance and image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
another Best Buy failure of service to a customer!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think we might like the Samsung 50" Tv if we could ever get it installed properly which we paid $250.00 for!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I had to return it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't receive the product as advertised and had to return it after interacting with an inefficient customer service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Federico,
Please know you are leaving a review and 1-star rating for the 50" Q60D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to Best Buy.
Should you have questions on Samsung TVs, we're here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Richard's folly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor demo on how to make the unit work! Still can't view all channels!
No, I would not recommend this to a friendBrand response from Samsung
Posted .RichardB,
We appreciate your review of Samsung’s Q60D TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Samsung QLED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the TV for a month and I am very satisfied with the picture quality. I also have the TV hooked up to a surround system and I am happy with the sound, as well.
I would recommend this to a friend - Pros mentioned:Picture quality
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous picture quality and loving the sound quality too. First really big screen tv I have ever had and it is wonderful
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I needed.....................................................................................................................................
I would recommend this to a friend - Cons mentioned:Remote control
Good TV, remote, not so much
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far i'm enjoying the tv. Don't like the remote. It's touch so I bought a regular Samsung remote off Amazon. Much easier to function.
I would recommend this to a friend - Pros mentioned:Picture quality
Nice QLED TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Nice picture on this TV. Lot of nice features.
I would recommend this to a friend Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A Great TV. picture quality is superb! Very user friendly..
I would recommend this to a friend- Pros mentioned:Price
Good TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very nice inexpensive television. It works for us.
I would recommend this to a friend Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent now i need sound bar can watch all online
I would recommend this to a friendMoney talks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent given the awesome pricing during Memorial Day Sale
I would recommend this to a friendSamsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. I would definitely recommend to anyone looking to replace a tv
I would recommend this to a friendMichaelF
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to order and delivery time frame was great!!!!
I would recommend this to a friend- Pros mentioned:Picture quality
GOOD BYE SAMSUNG PRODUCTS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have owned Samsung TVs for many years…….NEVER AGAIN! We recently purchased a new TV for our vacation rental, it is the WORST we’ve had in years. When you try to “set up” the voice activation on the remote, Samsung asks for WAY TOO MUCH info about YOUR private life….what the ????for a voice activation control, we don’t think so. Also, their volume control is awful, even after we adjusted it in settings. We went out and replaced it with a Roku, to our surprise it’s MUCH MUCH BETTER. Clearer picture, better volume AND MUCH MORE USER FRIENDLY.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MRSG,
It’s unfortunate to hear of the issues that have caused you to return your Q60D TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve provided additional troubleshooting assistance to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist