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Customer Ratings & Reviews

Your price for this item is $552.99
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The comparable value price is $649.99

Customer reviews

Rating 4.6 out of 5 stars with 382 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the 50” Class Q60D Series QLED 4K Smart Tizen TV (2024) for its amazing picture quality, ease of use, fast setup, bargain price, and wonderful color. The TV's lightweight design and great features are also appreciated. However, some customers have reported issues with missing remote controls, and screen glare.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-382 of 382 reviews
  • Cons mentioned:
    Remote control

    Rated 1 out of 5 stars

    Stay Away

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Software is garbage. Constantly have to uninstall and reinstall apps. Many of the tv functions freeze whether it be the crappy remote or the bad software. I paid the extra $$$ for a piece of garbage!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hoopsnakes1,

      We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Q60D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care

      I hope these tips help you enjoy your new product.
      You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 1 out of 5 stars

    Missing parts!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They can't count. I bought an open box "excellent" TV from the North Olmsted store, and it was MISSING ONE LEG. Now I have to go all the way back out there for a missing part! They better make this right.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      GregT,

      We appreciate your feedback regarding parts missing from your Q60D TV. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.

      Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung