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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2348 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers recognize the 55" Class 4K Ultra HD TV's excellent picture quality and ease of use as significant strengths. Many appreciate the smart TV features and find the price reasonable for the quality offered. However, some users have noted concerns regarding the refresh rate and the remote control's functionality. A few also mentioned motion blur as an occasional issue.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,348 reviews
  • Pros mentioned:
    Picture quality, Smart features

    Rated 5 out of 5 stars

    Awesome Picture, Smart TV, Great Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The title says it all, the 4k picture is ridiculous good, controls on the image are great, menu's are smart its a great TV/Monitor. Smart features like Pandora etc. are great for quiet times, the smart view AP allows me to throw pictures and videos from my phone onto the big screen is seconds with awesome clarity, very cool. Best Buy price, say no more.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung - 55 Class (54.6 Diag.) - LED - 2160p - Sm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear picture, great sound. and lightweight. This TV is very compatable with my Denon Receiver, klipsh woffer, and Polk speakers. This is the best entertainment combined system that I ever had.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Smart features

    Rated 5 out of 5 stars

    Great thin light tv!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how sleek this tv is! It has a great picture and we love the smart features!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Smart tv

    Rated 5 out of 5 stars

    Best TV ive owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase this TV when I went to the store in march, since purchasing it I love it, its the best TV I have ever owned, the picture is clear the sound is crystal clear the colors on the TV are amazing. The best part its a smart TV . Thanks Best buy for helping me find the right TV for me.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    I bought it for the smart internet app

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it in the bedroom to check emails, watch Netflix and DIRECTV The picture is great, someday I might see something in 4G.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great pictures

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice colors, excellent pictures, very good sound, perfect size Im in love with my TV just perfect for me and my family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 4K Picture, wall mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, these TV's are getting cheaper and better in quality. Went from 120k to 4k and what a difference. Mounted this one on my fireplace using bose surround sound and the Peel Remote control app that came with my Samsung android phone. Have had really good luck with the Samsung brand. Can watch YouTube videos and other content with an internet connection. Supports wireless, but I went Ethernet.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd TV from Samsung and I really love it. Aside from the financing offered by Best Buy. This is nice deal

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV - Fantastic Bargain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We originally planned to purchase the 55" Sony HDTV after years of satisfaction with a Bravia; however, when we got to the store and compared the Sony to the Samsung, there was not comparison! I love the Samsung! The picture is clear, the colors true and best of all, with the WiFi enabled programs, I can entertain my cats for hours when I put on a You Tube birds and squirrels video!!! They think they can actually catch those critters because they look so real!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Like my first smart tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color and large screen. First one I've mounted on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV & XBox One

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't explain how great my New TV & Xbox is, I'm looking forward to football and hockey coming up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and service are awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our install was excellent. The two gentleman that did the install were very professional and extremely efficient and effective.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung all the way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung TV's are in a class by themselves . Price and picture quality are out of this world, true to life picture , I recommend Netflix for streaming and Verizon Fios for intern perfect package.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never watch cable or movies the same. What an awesome picture. Being a techie, I found the Hub feature very easy to negotiate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased my Samsung about two months ago. I'm guite pleased with it, I enjoy all its features.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Exceptional TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me first say that purchasing a new TV was not a easy task for me. I had 2 other TV's in mind at the time and after extensive research and looking over several reviews I knew this was the TV to best suit me. First was the price, not only did I get a very nice sale price but during checkout I learned I was also getting a FREE yes free wireless sound bar with my purchase and not one of them cheap ones either which was quite the pleasant surprise! Once I received the unit hook up was a breeze. I love how I can control just about everything with my smart phone something that I've never been able to do and honestly it's probably my favorite feature. But by far the most impressive thing about this TV is the incredible display. The moment I turned on the television I was in awe, and after seeing the beautiful 4k resolution even my girlfriend approved of my purchase. I have been a owner now for a couple weeks and I still could not be happier with my purchase. Although I am still waiting for the Spotify app to be available for download so I can really get this sound bar cranked up! Overall an easy 5 stars for me. Great price, excellent picture and sound quality, simple setup, and very helpful customer service from Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality, Smart tv
    Cons mentioned:
    Motion blur

    Rated 5 out of 5 stars

    Home run

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best TV I've ever owned. The picture is perfect. There is no lag or blur of any kind during live sports. The color is as nice as it was in the store. The 4K is cool and I can't wait until more channels are broadcast in it. The smart tv function is very nice as well. Easy to set up and use. By far the best TV I've ever had!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV and Excellent sales personnel

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went into the Best Buy store (Nicholasville Rd Lexington KY store) with a pretty good idea of which TV I wanted to focus on. I had studied the features on line beforehand. For me, the key to making the sale was the willingness of Best Buy to deliver the TV to my home and, more importantly, pick up the large broken 46 inch Sony projection TV (11 years old and quite bulky), and also deliver a knockdown Insignia (by Saunders) furniture stand in a box. That were fine. The TV salesman at Best Buy was most helpful. We set up the TV and tried to connect to my cable but quickly discovered that my Cable box was sending an RF signal to channel 4, and the new TV could not find what amounted to an analog channel 4. So, I was off to the cable company to swap out the box for one that outputted HD to HDMI, which is really what the TV wants to do, not run from its internal digital ATSC and QAM tuner off the raw cable. Lacking an internal NTSC analog tuner, there is no way for the TV to communicate via channel 4 analog. This all can get complicated, but the full Wi Fi and internal Web browser means that the TV is much like a very giant tablet, complete with apps. The software that runs the TV updates itself periodically from my Wi Fi. I'm running two separate sound systems using old school stereo receivers plus a powered subwoofer. System 1 runs from the audio out on the cable box, but system 2 runs from the audio out on the TV itself and also feeds the subwoofer which is self-powered and needs only a pre-amp signal. More modern setups will take advantage of the full Bluetooth capability internal to the TV and use a wireless sound bar. You put your Zip code into the TV and the TV finds the cable services in your area. Then the TV links to the specific cable company you are using. In my case the TV talks to my Time Warner service. John at Best Buy spent maybe an hour with me and was was very helpful in explaining the TV features and checking whether what I wanted to do sound wise would work. I also have a DVD recorder that contains a VHS machine in the system. There is a Samsung Bluetooth Keyboard available for the TV which will allow me to sit in my easy chair and use the built in Web browser that I am going to get. What I like about all of this is that new things can be interconnected as they come available. Thanks, John, for all the help! You are very good at what you do.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Refresh rate

    Rated 4 out of 5 stars

    Good, not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 8yr old Samsung died the day after Christmas and I had no budget for a replacement (since I just spend $$ for Christmas presents). This was on sale, and it filled my requirement of being another Samsung device so I didn't have to reprogram my learning remotes. Color out of the box is ok/good... but I already have computer monitor calibrator that can also be used on TV's, so I have it dialed in pretty well. It is not worth paying for professional calibration on this screen... there are recommended settings all over the internet that will give you 95% of the same results. Picture quality is good, but motion control is only ok. It is not a true 120Hz refresh display. It is a 60Hz display that uses software to fake 120Hz. Depending on what you are watching, this may or may not bother you. For sports, it's ok to have on. For blue-ray and 24p movies, you probably want to turn it off. For better information, go to rtings dot com (also a good source for the recommended color settings). I knew the motion control issue when I bought it, but this is what fit into the budget. My real drool-worthy display Is the high end LG OLED 55EG9600. For an almost as good Samsung option, the UN55JS8500.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    BEST TV ever !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing both box store & online comparison shopping for the Samsung - 55 Class (54.6 Diag.) - LED - 2160p - Smart - 4K Ultra HD TV -, Best Buy had want I needed. The color on this set, is 2nd to none. Set up was easy. The 55 inch size was just perfect one for my viewing habits. Have used a variety of the smart features. ALL with little problem. Wish a keypad was available to make online typing quicker!

    I would recommend this to a friend
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