Customer Ratings & Reviews
- Model:
- NX60A6511SS
- SKU:
- 10909133
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
2 years of use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have been using for over two years. The oven temperature does not maintain as it should. The air fry option doesn't do anything more than the bake setting. Maybe its defective but that is what we have experienced. The stove top is awesome but difficult to clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .David, we know how important it is to have a reliable appliance at home. Let us help you with your range.
Here is a guide to help you troubleshoot your oven temperature issue. Please match the issue you have with your oven temperature from the list provided. Kindly click on the embedded word if one prompts.
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10001298/
We recommend checking the user manual link for tips and tricks on maintaining your range in pristine condition and utilizing the air fryer feature. Turn to pages 24 to 25, "Air Fry mode" and pages 35 to 39 "Cleaning."
Manual
https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf
You can also check these links for more details.
Use Air Fry mode on your Samsung oven
https://www.samsung.com/us/support/answer/ANS00088063/
How to clean your Samsung gas cooktop
https://www.samsung.com/us/support/answer/ANS00049945/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148718824) to help our team pull up your information.
Have a great day.
^Camille
Terrible warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This range is nice... BUT, the electronic console stopped working a few weeks after my girlfriends mother bought this for our brand new build adu. The technician came over to inspect it, and there was a couple bugs inside that had shorted it out. I had only been using it 2 weeks. But this invalidated the warranty as it was "infested". Keep in mind my home is literally a month old and spotless. Now I've got to go buy another electronic board at a free hundred bucks. Where did the bugs come from? I can only hypothesize... Won't be going back to best buy though.
No, I would not recommend this to a friendBrand response from Samsung
Posted .James Livingston, we understand your frustration regarding the warranty of your range, as you submitted a warranty claim due to the control panel not working. The service technician discovered that the control panel was infested with bugs, which is not covered under the warranty. We would like to speak with you directly to provide support and explore options to assist you with your range's control panel.
I have also shared your warranty for reference.
Warranty
https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=NX60A6511SS/AA
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148958366) to help our team pull up your information.
Have a great day.
^Camille
Samsung Gas Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service and and excellent product. We highly recommend.
I would recommend this to a friend4 years and the oven quit working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this stove until today when the oven would only heat to 175. Its one of 3 issues-control panel, heating element, or thermostat. Well, id have to huy all three since i dont know which is the issue. Disappointing to say the least. Not even sure how to get repair service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to inquire more about what transpires with the range and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Garbage with no replacement parts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Touchpad stopped working when I wasn't even using it. Just randomly stopped working. Found out the $250 control board went bad and Samsung stopped making the part
No, I would not recommend this to a friendBrand response from Samsung
Posted .All we want is for the betterment of your cooking experience. Let's help you out with the control panel, WilliamL.
We recommend following the troubleshooting steps below to help rectify the control panel.
Self-clean or buttons do not light up or respond, or panel locked on Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146994411, to help our team pull up your information.
Have a great day!
^Chrystel
Doesn't last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice stove, had mine for less then 3 years and it stopped working. The stovetop works, but I can't use the oven. Reached out and was told it was out of warranty and it would be $250-$400 or more to diagnose and repair. Samsung use to be my go to brand...not anymore. If you're looking for dependable, keep looking. I would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand how you feel about what occurred with the range.
You may contact our Support Team via the link below to speak with a live representative should you decide to proceed with the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Ms
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this stove 3 years ago all fours knobs are broken I’m off unable to turn on the stove I have to use a tool to help in the turn on process I spoke with Samsung they can’t replace them as the knobs are on back order they are $80 a piece plus tax I would never purchase another Samsung gas range
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand where you're coming from. Let's help you out, RamellH.
Should you wish to purchase the compatible knobs for this range model, we recommend reaching out to our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST. They can check the compatibility and availability of the parts and accessories you wish to order.
If you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148634406, to help our team pull up your information.
Have a great day!
^Chrystel
Not built to last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this oven about 2 1/2 yrs ago. I paid extra for the 2 yr warranty. And you guessed it, it broke after the warranty was no good. A C-F2 code flashed, and then it shut down. If you google, it seems to be a common occurrence. So now I have to decide if I should spend the money to repair it (will it break again in 2 years?) Or buy a whole DIFFERENT stove. New appliances should last more than 2 or 3 years
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We all want a proper working range. Let us help you with the range.
Please reference the "Information codes" section on page 50 of the user's manual.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165152446/01._DG68-01339A-07_NX60A6511SS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147641638) to help our team pull up your information.
Have a great day.
^Aloe
Stopped working after 1 year.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for about 1 year then completely quit. Bad warranty so now I have a $1000 lump in my kitchen unless I shell out another $500 to replace some parts. Would not recommend this one.
No, I would not recommend this to a friendpowerful and user friendly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review. I am very unfamiliar with modern technology, yet it was very simple to learn how to use the smart functions for the stove! I love this protest, probably one of the best purchases. I’ve made them home appliances!
I would recommend this to a friendPoor performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are considering a gas range pick anyone but this one. Problems with panel light, oven temperature not staying as set, lower drawer for storage practically worthless. The worst thing is the amount of heat on stovetop when using oven. Unacceptable. I see the price has dropped $600 since I puchased it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PamJ, we understand the importance of a reliable range at home. We are here to help.
Here is a guide to help you with your oven temperature concern. Please choose from the list and match your issue with the options.
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10001298/
We recommend ensuring that the oven vent located under the oven control panel has proper air circulation to prevent combustion problems and ensure good performance.
Please see page 16 under the "Oven vent/cooling vent" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165152446/01._DG68-01339A-07_NX60A6511SS_AA_EN.pdf
Should you need more assistance with the panel light and storage drawer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147669107) to help our team pull up your information.
Have a great day.
^Camille
DO YOUR RESEARCH LOOK AT THE BAD REVIEWS !!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! On thanksgiving the entire board turned off and showed C-F2 (as I see has happened to several other people) it will now be almost 1,000 to repair. At this point Im replacing it with a different product that isn't by samsung. A brand new oven should NOT be breaking down after a year and a half. Especially after paying so much money for it. Ridiculous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Aloe
Never Delivered
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I canceled patients this afternoon to be home for delivery. I even received a text message saying i was the next stop and they’d arrive around 3:25pm. NOTHING. No one showed, no phone call explaining what happened. Now they are telling me I have to wait until Friday and that’s without someone to install it. I don’t get to have Thanksgiving because they dropped the ball. I would’ve hired a plumber to install it if given that option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, don't hesitate to get in touch with our Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Do not recommend - heats unevenly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 1.5 months of ownership I cannot recommend this stove at all. Stovetop cooks VERY unevenly. Center burner griddle plate is so big you can't put normal-sized pans on the burners so I have to leave it off all the time unless using. You can't center even a saucepan properly when the griddle is in place. Even when properly centered, food cooks way faster on one side of the burner/pan than the other no matter what pan I am using. If you bake more than 1 tray at a time (say, 2 muffin pans), one tray doesn't get done. I am so disappointed in this purchase. If stoves weren't massively on backorder I would have returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NinaM,
Thank you for your honest feedback and we wish you to be in good health. We are saddened that the range isn't up to your standards. Feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
Please click on the links below to resolve your issues with the range.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-size-or-shape
I have included the user manual below for this particular range. Please click on page 16 for the cooktop and page 20 for the gas oven.
https://downloadcenter.samsung.com/content/UM/202105/20210525183339900/NX60A6511SS_AA_DG68-01339A-02_EN-MES-CFR_210511.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144241568
Leo
Garbage stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 years, worst company for stoves i ever encountered, i had the mother board replaced big mistake, still doesnt work, if i could i give it a - stars.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We care about the experiences you went through with the range. Let's proceed and get you the help you need.
It would be awesome if you could tell us more about the range so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146969062, to help our team pull up your information.
Have a great day!
^Chrystel
DO NOT BUY AT BEST BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't matter how good the range is, if something goes wrong, Best Buy is absolutely incapable of fixing it. DO NOT BUY ANYTHING AT BEST BUY.
I would recommend this to a friendBrand response from Samsung
Posted .Hi StephanieS,
We would love the opportunity to speak with you about your range to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146543070 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Air fry
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left side of oven burning on air fry. 3 meals burnt on left side of oven
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi StaceyW,
Using the range helps cooking a lot easier. Let us improve your range experience.
Here is a link if the oven does not cook well. Please follow the steps and click the hyperlinks for further assistance.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146543816 to help our team pull up your information.
Have a great day.
^Aloe
