Customer Ratings & Reviews
- Model:
- NX60A6511SS
- SKU:
- 10909133
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
New stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was fantastic. Service of installation was amazing. We love our new stove
I would recommend this to a friendLove it...however
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this stove. All the features are great. My only qualm is that they don't actually include the air fryer tray with the stove even though it's advertised as an air fryer stove.
I would recommend this to a friendNeed better installation crew
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great BB service, good range - installation poor!!
I would recommend this to a friendA Big Thank You!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my range! The service I received from Best Buy was wonderful. They were very accommodating with delays in my remodeling, which was greatly appreciated..
I would recommend this to a friendTerrible product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the burners stopped working within a month of lower than normal use and proper cleaning, the control panel would not respond to the touch and will require the range to be unplugged from power in order to reset it. Terrible product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ch84,
Thanks for taking some time to give us your review.
When one of the burners on your cooktop is not working, but the others are, then you probably need service. There are a few exceptions to rule out first, so you don't waste a service visit on something simple.
Here is a link to "One burner on the cooktop does not work": https://www.samsung.com/us/support/troubleshooting/TSG01001949/
I also shared this link about "Electric cooktop panel isn't responsive": https://www.samsung.com/us/support/troubleshooting/TSG01204615/
You may also refer to this link about "Self Clean, or other buttons do not light up or respond, or panel is locked on Samsung oven": https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/
How to clean electric and gas ranges: https://www.youtube.com/watch?v=pCLkUo4ns6w
The below link is the user manual for your model. Turn the page 36 (Cleaning) and pages 45-46 (Surface burner) for reference: https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145309417), which will help our team pull up your information.
Have a great day.
Melardo
New stove in black stainless steel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my new stove except it has air fry and there’s no mention about it in the books that came with the stove so I don’t know how to use it
I would recommend this to a friendMr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent...........................................
I would recommend this to a friendLove the griddle on this stove!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this stove! Love the center griddle too. Its interchangeable with a grill (that comes with it). I just wish the larger burners were in the rear of the stove instead of the front.
I would recommend this to a friendGreat stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove, exactly as measured. The large burner flickers a little bit when on lowest setting but I think that is my gas, not the oven.
I would recommend this to a friendSamsung Oven
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, connects with my other Samsung appliances.
I would recommend this to a friend5 burners
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my stove but was disappointed that it didn't come with a air fryer basket since it is capable of air frying and it was the first option I used.
I would recommend this to a friendSamsung Gas Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new stove and the new technology. I can't wait to use some of the new features.
I would recommend this to a friendGet it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Little squid in my kitchen, love the style of cooking in it love everything about it
I would recommend this to a friendRange
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one came damaged. Took everything two weeks and over 7 calls for Best Buy two to send a new one. Terrible customer service. Other then that product now works great. No point of really having wifi on it if you still manually have to press start.
I would recommend this to a friendCooking up a storm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like higth of the burners, I have not used the dehydrator yet, the the convection part and air fryer works well
I would recommend this to a friendGreat purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new technology super easy feast delivery saleswoman was very professional
I would recommend this to a friendNew Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new stove! The online feature is great. I can turn on my oven by phone and have a preheated oven as soon as I get home..
I would recommend this to a friendTrue Love
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my stove. It replaced so many small appliances. We cook at home because I can cook enough for everyone at once. It heats up so fast.
I would recommend this to a friendBeautiful and worth the value.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful appliance. We had to return the first one because it came damaged in shipping but the process was easy and painless. Love my new stove. Would recommend though getting a user guide because some features are a little advanced.
I would recommend this to a friendSamsung Gas Range Issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove was delivered on March 22nd to a new home. We did not move into the home until April 11th. On the first use of the oven portion on April 14th, flames filled the entire oven compartment. We promptly turned the oven off and reported the issue to Samsung. So far after one visit to our home, the stove is still not usable and we do not have a timeline for repair. If it is not repaired by May 1st, we are going to return the stove.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gsigmon0221,
Thank you for bringing this to our attention. We would love to speak with you about your range and provide you the assistance you need.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1147081342 to help our team pull up your information when you message us.
Have a great day.
^Aloe
