Customer Ratings & Reviews
- Model:
- NX60A6511SS
- SKU:
- 10909133
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
to a friend
Faulty Product - Bad Warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Six months after this stove was delivered it was showing an error code (C-F2). From my research this is common with Samsung stoves so BUYER BEWARE. At first, I was unplugging the breaker (per instructed by the stove) to restart the stove but after a couple of times doing that the code would come on and the oven hasn't worked since July. I called Samsung because the stove is under warranty...and get this - Samsung will pay for the part but not the $200 service fee. Imagine being sold a faulty product but you have to come out of pocket to get it fixed. I planned to replace all my appliances with Samsung products so that they match but now they'll be mismatched because Samsung will not see another dime from me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're here to assist you, AdrianaL. Let's ensure that you enjoy the most out of your range.
The below link is the user manual for your model. Turn the page 50 for reference: https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
For reference, I shared this link/video about:
Samsung range or wall oven error codes: https://www.samsung.com/us/support/troubleshooting/TSG01001948/
How to fix range and microwave problems: https://www.youtube.com/watch?v=N064z8CQ8XA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145207107), which will help our team pull up your information.
Have a great day.
Melardo
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had it long enough to really tell yet But I like it
I would recommend this to a friendreveiw
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.job well done very professional and knowledgeable looks very nice in my kitchen
I would recommend this to a friendStove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new stove. I have only used it once but it works great
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Refrigerator, it is great to hear you are loving your new Samsung Range. I appreciate you sharing your great experience with us. We are so thankful to have you in our Samsung family. ^Brad
Samsung appliances
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good addition to our home. It completes our Samsung set-up.
I would recommend this to a friendNew stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this stove. Wish it would have came with a rack for air fry mode
I would recommend this to a friendElectric to gas
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't installed yet! Will up date when do! Has air fryer but no baskets!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there auggieodin, I see that you are having some concerns with your Samsung Range and understand the concern. The unit does not come with an Air Fry tray. You are able to purchase the tray by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143453139. We thank you for being a part of our Samsung family. ^Brad
Find another brand then Samsung!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stovetop gesture is great but that’s it! Wish I bought a different brand. Touch buttons are very finicky and don’t work half the time. Smart app control is useless cause you have to be there to to press start so there is literally no use in having it except for setting the time and temp because the touch buttons don’t work 90% of the time. I will never buy Samsung anything ever again because of how poor the quality is. Stove didn’t even work when I got it because the closed door sensor wasn’t working and I had to fix it myself because Samsung wanted me to be on hold 24 hours before I can speak to someone. Definitely don’t recommend Samsung anything after having this product and I will always choose LG now. Stay away from this brand as well because every employee speaks low of Samsung and highly of LG as I have not had problems with my lg products. The oven feature also is designed by people that have no knowledge what so ever about using any of its functions because when you set a time and temp it will start counting down the timer you set and about 10 minutes in it will say up to temperature bit already counting those 10 minutes it took to heat up. My 10 year old mini oven worked way better then this thing. Highly recommend choosing a different brand!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for bringing this to our attention. We understand how inconvenient it is to have a range that control panel isn't working correctly, and we apologize if you have to experience all these issues with your product. We're here to help.
Attached is a link to the troubleshooting guide, which can help us rectify the control panel issue.
https://www.samsung.com/us/support/troubleshooting/TSG01204615/
Also, I've included another link here that you can use for reference for the timer issue of your Samsung Range.
https://www.samsung.com/us/support/answer/ANS00089342/
For any other concerns, do not hesitate to reach out via our Support channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144137922
- Angelica
Awesome stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome purchase and the installers were very professional and helpful.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, Virgosmoove! Thanks for your review! ^Ty
Beautiful and works amazing.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing but setting up time was a little confusing at first with the app.
I would recommend this to a frienda great must have
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very modern design very clean looking no finger prints fast heating
I would recommend this to a friendBrand response from Samsung
Posted .Hello kaps! Thanks for your review! ^Ty
N/A
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, friendly and productive services was received from Best Buy.
I would recommend this to a friendgood stove
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We buy these at all our flips and rentals. would highly recommend.
I would recommend this to a friendDon't buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't recommend it. The air fryer doesn't work no matter what we try. The convection oven is ok. Any of the oven choices takes about 35-45 minutes to heat up to 350° which is seems like an excessively long time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .The best cooking experience is what we want our customers to have, Cass4eb. Let's go ahead and check the possible fixes.
The Air Fry feature on your Samsung oven is ideal for cooking your favorite crispy foods like French fries, chicken wings, and breaded vegetables. Please check this link for details.
Use Air Fry mode on your Samsung oven
https://www.samsung.com/us/support/answer/ANS00088063/
Whether your oven is too hot, not hot enough, takes too long to get hot, or doesn't get hot at all, it can cause a lot of issues. Please check these links for details.
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Ovens may gradually become out of calibration when they're older, and oftentimes you can allow for this by adjusting your recipes. Please check this link for details.
Calibrate your oven's temperature
https://www.samsung.com/us/support/answer/ANS00049012/
Maybe you're cooking oven-baked ribs, and you need to crank the heat at the end to get the perfect char. Please check this link for details.
Adjust the temperature while cooking in your Samsung wall oven
https://www.samsung.com/us/support/answer/ANS00061025/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145459442) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Range gas
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Friendly service and fast no mess they took all the boxes
I would recommend this to a friendSamsung Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very neat and applicable range even works with the SmartThings app.
I would recommend this to a friendGreat samsung stuff
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good stuff for a new house, family is happy with another samsung product
I would recommend this to a friendBest gas stove on market for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced an older Samsung model , which lasted us many years and hopefully this one will last us many more. Love the air fry & convection oven and the power burner heats up fast
I would recommend this to a friendMy gas range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A perfect stove for anyone’s needs everything all in one. Love it
I would recommend this to a friendBrand response from Samsung
Posted .Hello, Lamkez! Thanks for your review and being a Samsung customer! ^Ty
Dont get black
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to give it 3 stars only because I got the Black model and every time I cook you see every little splatter of grease on it. Plus when they "installed it" they just pushed it in and didnt level it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand your frustration about your range. Let us provide the details you need.
Here are a few tips on what we can do to clean the range. Please see the video link below and watch it fully.
How to clean electric and gas ranges | Samsung US.
https://www.youtube.com/watch?v=pCLkUo4ns6w
To adjust the level of the leg of your gas range, please watch the video link below from 1:46 to 2:05 for more details.
How to install your range | Samsung US.
https://www.youtube.com/watch?v=fR5bHc5GWpw
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146696403) to help our team pull up your information when you message us.
Thank you.
-Kimberly
