Customer Ratings & Reviews
- Model:
- NX60A6511SS
- SKU:
- 10909133
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
More garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys that installed the refrigerator installed this so i am hoping and praying that i don't have a gas leak and me and my family end up dead. I'm sure bestbuy and SEDWICK will say it was our fault also
No, I would not recommend this to a friendNot worth it.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So sad bought this November 18th 2021 and it stopped working lcd monitor went black and the airfryer fan started making noise and stopped working so now i have no oven and still owe on it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there MartinezFam, I see you are experiencing issues with your Samsung Range display panel not working and there is an odd noise. You stated that your appliance was only 2 months old and know how upsetting that can be. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144092482. We thank you for being a part of our Samsung family. ^Brad
Gas leak
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The oven has a gas leak since I purchased it. We purchased total care with Best Buy & they replaced the gas line but still leaking gas & now saying won’t cover & refer to manufacturer who will not cover it either. Spent $800 for a stove/ range & oven that doesn’t work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We all want a proper working range. Let us provide you with the details you need.
For reference, please see the "Installation safety" Warning, 8th bullet on page 10 of the user's manual.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165152446/01._DG68-01339A-07_NX60A6511SS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147584816) to help our team pull up your information.
Have a great day.
^Aloe
Never order something to be delivered.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery experience for this item has been abysmal. So far a total of six appointments have been set up for delivery of this item and so far all but one has been canceled with two more now pending. why 2? I have no idea. And nobody will call me back and nobody that talks to me over there. Internal messaging system knows any of the reasons for any of the cancellations.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how disappointing your delivery experience with the range is.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you with the delivery status of the range. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Cute...but
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice color....but peels off. Nice features but can hardly press the buttons to use them. Haven't had it for 4 months and already getting error codes and can't use the oven. Should've listened to other reviews
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, I realize you are having some concerns with your new Samsung range providing you with error codes and the display does not always respond. I have some helpful information regarding the error codes. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
We are here for your assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144133965. We appreciate you choosing Samsung in your home. ^Brad
Very poor product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took 6 months to get the gas hooked up/placed in our house. We started using this in December 2024 and we are not happy with it at all . Shuts off during use/or the clock resets for no reason.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the frustration of dealing with a range shutting off during use, SandraC. Let us help.
Below is a link with troubleshooting steps to try when the range does stay on.
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148129269) to help our team pull up your information when you message us.
Thank you.
-Angelica
samsung Model:NX60A6511SS ... never again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never again would I buy samsung kitchen appliances. Just spent an hour and 51 minutes trying to get instructions to lower the burner flame (at it's lowest setting). After almost 2 hours with support, they said there is no adjustment. It's difficult to pick a stove / oven without seeing it working. I love my samsung tv's so I tried their stove. Never again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are here to help you with your range flame, mikebee. Let's go ahead and get the information you need.
Upon checking, each burner has a corresponding knob that lets you set the flame level from LO to HI.
Please check this link to your user manual for details. Turn to pages 17 to 18.
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
It's the traditional way to cook: gas ignition. Once you get used to adjusting the burners, cooking with a gas range or cooktop is fast, easy, and convenient. Please check this link for details.
How to use your Samsung gas range or cooktop
https://www.samsung.com/us/support/answer/ANS00090962/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145438879) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect temperature control threw stove and oven. Love the differnt burners for different temperature ranges.
I would recommend this to a friendSamsun. Poor
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this product! Burners are strange & not convenient. The grates are heavy & difficult to clean. Actually thinking is replacing it... never again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sammy22,
We appreciate you giving us a review about the Samsung Range. We apologize for the inconvenience of having a problem with the burners and cleaning the cooktop.
You can check this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001946/. It indicates an article about the flame issues on the Samsung gas cooktop or range.
You can also check the cleaning guide on the user manual on pages 36 to 38.
Here's the user manual link: https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144779663
Thank you for choosing Samsung, and have a great day!
^Rainly
Thank you Guys for making our thanksgiving great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks for the help Also the delivery people were very friendly and professional and get out of their way.
I would recommend this to a friendDigging this gas stove.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We switched to a gas range and love it! The only downside we’ve noticed so far is it’s harder to clean than the glass flat top stove we replaced.
I would recommend this to a friendAmazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Really sleek and nice in my kitchen. Very easy to use and very modern from my old stove.
I would recommend this to a friendSamsung stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the product leaked gas from the top burner
No, I would not recommend this to a friendBrand response from Samsung
Posted .KevinW, we know how important your safety is. Allow us to help.
Here is a guide on what must be done if gas leaks from your top burner.
Gas smell from Samsung range
https://www.samsung.com/us/support/troubleshooting/TSG01001945/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147141574) to help our team pull up your information.
Have a great day.
^Camille
I like the range not the service.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the range 11/20/24 We finally received a working range 01/13/25 Need I say more?
I would recommend this to a friendBrand response from Samsung
Posted .Hi RonaldS,
Thank you very much for your observation of our range. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Excellent!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it!! it's very pretty. the burners are very good and the flow of fire is perfect!
I would recommend this to a friendStove upgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality unit on time and ready go holidays… Will be looking to add more appliances.
I would recommend this to a friendDon't buy it. Worst product.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product from Samsung. Knobs are breaking after two months of use. Don't buy it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that knobs play an important part in your gas range, Praty. If the knobs are beyond hope of cleaning or they are damaged, please visit samsungparts.com to order more.
Here are some links to help you clean and maintain your knobs to prevent them from breaking:
https://www.youtube.com/watch?v=pCLkUo4ns6w
https://www.samsung.com/us/support/answer/ANS00049945/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145153287) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The air fry option is worthless... causes the entire house to fill with smoke
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LarryM,
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146377810) to help our team pull up your information.
Have a great day,
-Ernest-
Alarm
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove is great but every time you open oven it sets my smoke alarm off when I use the air Grier setting!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, leavicki
Thank you for bringing this to our attention and we do apologize about your issue with your Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi, No-Preheat Air Fry & Convection - Stainless steel every time you open your oven it sets your smoke alarm off.
The experience is not what we expect from our customers.
I recommend following the steps in this link to help you with this issue.
Odor or smoke from Samsung oven
Your oven is where the cooking happens, so every now and then certain types of smoke or odor are just to be expected. But how do you know what's normal and what's not? Well, there are three situations that affect whether odor or smoke is normal: first-time use, during self-cleaning, or during normal use. This guide will tell you about each.
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
You can also check the product manual for other settings.
https://www.samsung.com/us/support/downloads/?model=N0020836&modelCode=NX60A6511SS/AA
For further assistance, you may reach us via the following option.
Reference number:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung,
^Ross
smell gas after install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cannot give a rating because we could smell gas after install and turned gas off whilst awaiting repair, that was on thursday 22nd of june and tech hopefully will be here on monday 26th of june, twelve hour window?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GrahamA,
We'd like to help you know more about an update on the repair of your Range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1145940336 to help our team pull up your information when you message us.
Have a great day.
^Aloe
