Customer Ratings & Reviews
- Model:
- NX60A6511SS
- SKU:
- 12491910
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Don't buy it. Worst product.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product from Samsung. Knobs are breaking after two months of use. Don't buy it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that knobs play an important part in your gas range, Praty. If the knobs are beyond hope of cleaning or they are damaged, please visit samsungparts.com to order more.
Here are some links to help you clean and maintain your knobs to prevent them from breaking:
https://www.youtube.com/watch?v=pCLkUo4ns6w
https://www.samsung.com/us/support/answer/ANS00049945/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145153287) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Alarm
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove is great but every time you open oven it sets my smoke alarm off when I use the air Grier setting!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, leavicki
Thank you for bringing this to our attention and we do apologize about your issue with your Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi, No-Preheat Air Fry & Convection - Stainless steel every time you open your oven it sets your smoke alarm off.
The experience is not what we expect from our customers.
I recommend following the steps in this link to help you with this issue.
Odor or smoke from Samsung oven
Your oven is where the cooking happens, so every now and then certain types of smoke or odor are just to be expected. But how do you know what's normal and what's not? Well, there are three situations that affect whether odor or smoke is normal: first-time use, during self-cleaning, or during normal use. This guide will tell you about each.
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
You can also check the product manual for other settings.
https://www.samsung.com/us/support/downloads/?model=N0020836&modelCode=NX60A6511SS/AA
For further assistance, you may reach us via the following option.
Reference number:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung,
^Ross
Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The air fry option is worthless... causes the entire house to fill with smoke
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LarryM,
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146377810) to help our team pull up your information.
Have a great day,
-Ernest-
smell gas after install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cannot give a rating because we could smell gas after install and turned gas off whilst awaiting repair, that was on thursday 22nd of june and tech hopefully will be here on monday 26th of june, twelve hour window?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GrahamA,
We'd like to help you know more about an update on the repair of your Range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1145940336 to help our team pull up your information when you message us.
Have a great day.
^Aloe
NOT WORTH THE MONEY.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER Buy this. Just in 2 years. MOTHER BOARD and DISPLAY BOARD GONE. Very sparingly used. I have the same problem with other Samsung products. It costed me $460 to change the mother board. Now waiting for the technician to buy display board as it is out of stock and costs $147! Very annoying!
No, I would not recommend this to a friendNo user manual. No customer care.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range did not come with a user manual. You cannot call a Best Buy store and see if they have it. They say there is none other than you can print it online.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarlaneC,
Here at Samsung, we encourage our customers to minimize the use of paper, which is why we encourage them to take advantage of accessing the digital copy:
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165152446/01._DG68-01339A-07_NX60A6511SS_AA_EN.pdf
However, you can contact our Samsung Parts Team to order a printed copy.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147643296) to help our team pull up your information.
Have a great day.
^Aloe
Samsung gas range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new stove. So much better than electric. Cooks more evenly
I would recommend this to a friendStove
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this new stove it was a nice upgrade to the kitchen
I would recommend this to a friendW Oven
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clean and nice and sturdy range. Its a must buy.
I would recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven door will not stay closed, haven't had range in home more than 30 days. Repair scheduled.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello TCMilwaukee,
Thank you for reaching out. We appreciate you informing us that the oven door on your Samsung range will not stay close. We apologize for the inconvenience the issue has caused you, especially since you haven't had a range at home for more than 30 days. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting guide to try when the Samsung oven door does not close.
https://www.samsung.com/us/support/troubleshooting/TSG01209248/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/NX60A6511SG/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144735549
Thank you, and stay safe!
-Angelica
Dent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a dent on it upon delivery, then when they tried to setme up for $100 off price incalled panama and got the god darn run around ill never order anything on line again absolutely ticked offf and wouldn't recommend best buy ro anyone
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Cast iron grates
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cast iron grates are not good. first came broken and replacement grates also broke in transit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144628250
^Rainly
horrible brand
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never will I ever purchase any samsung product again! this gas range has only given me problems since day one!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rosa,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Bad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with this stove. I bought it months ago but unfortunately when I use the broiler the heat makes the dials of the stove so hot I can’t touch it. The stove flame isn’t spread out evenly either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tamara,
Thank you for reaching out and sharing your feedback about your Samsung gas range. I understand you're having an issue with the control panel of your gas range as it's very hot and you can't touch it. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01110174/ to guide you on the issue.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/NX60A6511SG/AA for the warranty information of your unit.
You may visit this link https://www.samsung.com/us/support/service/ for our Support Center to request service.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144535719.
-Noraina
Worse EXPERIENCE!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse experience in my life!!! Many attempt to delivery, many false scheduling and poor communication with costumer service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the available delivery date of the range.
Have a great day.
-Ernest-
Overall looks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like the look of the range, its too bulky and black
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Client,
Thank you so much for taking the time to leave a review. If you require further assistance in the future, please do not hesitate to reach us through the channels listed below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
—Vannesa
Constant gas leaks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was ultimately returned after one exchange. Both stoves leaked gas. Repairman do not carry gaskets to replace the faulty ones because of 3rd party mishandling.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello VeronicaO,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you!
-Angelica
Affordable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how there are many functions for a fraction of the price.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung gas range. We are glad to know that you love the product because it has many functions and it's affordable. We aim to provide the best service to all our customers.
For your future reference, you may check this link https://www.samsung.com/us/support/search/?query=gas+range&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung gas range.
To know more about the product, please visit this link https://downloadcenter.samsung.com/content/UM/202105/20210525183339900/NX60A6511SS_AA_DG68-01339A-02_EN-MES-CFR_210511.pdf for the user's manual.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144365732.
-Noraina
No2Samsung
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Control is pain . I have pay extra to get something better but more money doesn't always means better. Avoid it , don't buy, go with LG or simpler model. User manual is generic even doesn't have model number on it and doesn't tell you how to use the control
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good Day,
Thank you for using our gas range. Let's get you the information you need for the control panel!
The model number for your Samsung range is NX60A6511SG/AA.
Below is the online user manual for the control panel's instructions. Turn to pages 23-34 for your reference:
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
If you have questions or inquiries, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144998171 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Do not recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this one year and a month ago, and the oven has not been working since the last two months. I have spent $250 on parts and it still not work. I recommend looking for a different stove.
No, I would not recommend this to a friend
