Customer Ratings & Reviews
- Model:
- NX60A6511SS
- SKU:
- 12491910
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Purchased a Samsung twice thinking the first would
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this Samsung twice thinking the first would’ve been a defect that was letting out carbon monoxide NOT purchase a second one that too was a defect releasing out carbon monoxide
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MrsCrs! We are sorry to hear that this unit is posing a concern. Being that your safety is our first priority, we ask that you contact us directly via any of the following using ticket number: 1143961573
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received our new stove yesterday and had to have the driver return it because it was damaged on the back side close to where the gas is to be connected.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product, and we understand how you felt about the status of the unit when it was delivered.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that fit your needs better.
Thank you.
-Angelica
Bubbled up stove up
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all!! The stovetop is not cleanable. I have tried degreaser, all purpose cleaner, glass cleaner and just soap and water. It’s even bubbled up. I just got it 2 1/2 months ago and I don’t want it I want to exchange it. Come on Best Buy do right by your customers
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Cookie, I realize that you are having some concerns with your Samsung Range cooktop clean and know how the appearance is important. I have some helpful information that will help with keeping your surface pristine. See link below:
https://www.samsung.com/us/support/answer/ANS00060833/
If you need further assistance, contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144040376. We appreciate you for choosing to be a part of our Samsung family. ^Brad
Dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am dissatisfied with sales and installation department.
I would recommend this to a friendItem damaged for the 5th time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered LG range since July and now we are in November. The LG range came damaged for 4 times. They Asked me to pick another one. I picked the Samsung and it came damaged too. Unbelievable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tata
Thank you for giving us your feedback about the Gas Range. We apologize for the inconvenience of receiving a damaged product, and I know that this experience is not ideal.
I will provide you with a link related to your concern, and here's the link: https://www.samsung.com/us/support/search/?query=Freestanding+Gas+Ranges&page=1&sort=relevance&SiteType=support&ModelCode=N0020836&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fhome-appliances%2Franges%2Fgas%2Ffreestanding%2F&tabOrder=index.html%2Canswers%2Ctroubleshooting_guides%2Csupport_videos%2Cfaqs%2Cresources%2Clinks&facetFilters=%7B%7D&filters=%7B%7D&verticalUrl=TroubleshootingGuides2.html.
Also, you can check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/NX60A6511SG/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144201906
^Rainly
Don't Buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The oven stop heating after a year and a half, right on Thanks giving day, as we were cooking.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AnthonyP,
We know how important the range is during Thanksgiving day. Let us help you with the range.
Here is a link to help you with the oven. Please follow the steps and click the hyperlinks for further assistance.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-heat
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146568903 to help our team pull up your information.
Have a great day.
^Aloe
Don’t waste your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was up sold this dishwasher at the store. It does not clean dishes well AT ALL. My glasses always have gunk in them and the 3rd row is completely useless. Nothing gets cleaned up there
No, I would not recommend this to a friendTerrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply made for Samsung they should stick to TVs. The burners are all different, the flame too high on one and low on the back burners. No way to adjust. The so called wifi on it doesn't work. Never again back to LG for me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Lisa,
Thank you for providing us with your honest feedback regarding the Samsung Gas Range. We apologize if you have to experience these issues with one of our products. Your feedback is highly appreciated and will help us improve the quality of the products we sell.
Attached here is a link to a troubleshooting guide that you may check, which can help us fix the flame issue with the Gas Range.
https://www.samsung.com/us/support/troubleshooting/TSG01001946/
Also, you've mentioned the wifi that doesn't work. I've included another link here for the user's manual containing information about Smart Control and how to set it up correctly (page 33-35).
https://downloadcenter.samsung.com/content/UM/202105/20210525183339900/NX60A6511SS_AA_DG68-01339A-02_EN-MES-CFR_210511.pdf
For any other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144141065
- Angelica
Flickering Burner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the burners is constantly flickering we have to higher the flame because if constant flickering
I would recommend this to a friendBrand response from Samsung
Posted .RobertoP, we care about getting you assisted.
Below is a link to help you on why the burner is flickering. Please choose "Burners won't stay lit or are flickering and unsteady."
Flame issues on gas range
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146025294) to help our team pull up your information.
Have a great day.
^Camille
Dead on arrival
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connected to power and would not turn on. Samsung support gave me the runaround and told me to call Bestbuy. Have been on the phone for more than an hour in total with no resolution yet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Russ,
Thank you for bringing this to our attention. Our sincere apologies that your Samsung range will not turn on. I understand that this experience is not ideal.
Use a dedicated 120-volt, 60-Hz, 20-amp, AC electrical circuit with a time-delay
fuse or circuit breaker for this range. Do not plug more than one appliance into
this circuit.
To help you with this, I am providing these links below to guide you on the issue.
Kindly check out the required Power/Ratings under Specs for your reference:
https://www.samsung.com/us/home-appliances/ranges/gas/6-0-cu-ft-smart-freestanding-gas-range-with-no-preheat-air-fry-convection-in-stainless-steel-nx60a6511ss-aa/#specs
Kindly click this link for some Troubleshooting steps about the Samsung range will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Another is the "Electrical and Grounding safety" in the User's Manual on page 9:
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144800288
Thank you for choosing Samsung. Have a great day!
^Chrystel
Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right side burners already not lighting after only two weeks. Made cheaply
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BarbaraJ,
Ensuring that the burners are lit is important. Let us assist you with the range.
Here is a link to help you with the range burners. Please see the "One burner doesn't ignite" section, follow the steps, and click the hyperlinks for further help.
Flame issues on Samsung gas cooktop or range.
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147244643 to help our team pull up your information.
Have a great day.
^Aloe
Dont buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It leaks gas and needs to be replaced in less than two years. Bs
No, I would not recommend this to a friendBrand response from Samsung
Posted .AmyC, your safety is important to us. Allow us to help you with this.
Here is a guide to help you determine what to do if your range has a gas leak.
Gas smell from Samsung range
https://www.samsung.com/us/support/troubleshooting/TSG01001945/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147180783) to help our team pull up your information.
Have a great day.
^Camille
Never again with Best Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will not do business with Best Buy again, which considers it normal for the delivery team to come to the house to curse and fight the master working at home.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144737524
^Camille
Samsung range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 weeks in and the front burner is dead. For sucj a high promising brand and the price? Why such low quality?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Let's diagnose the burners so we can get them running efficiently.
To help you with the burner not working, kindly see the guide below that explains everything you need to do so the burners will last for years to come.
Flame issues on Samsung gas cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues
Ensure that the burner head cap is clean and positioned correctly. Please visit the link below for the cleaning instructions.
Cleaning the burners and cooktop surface:
https://www.samsung.com/us/support/answer/ANS00049945/
I have also shared the manual for instructions regarding the "Burner reinstall guide" on pages 39-40 for your reference.
User's manual:
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145764231, to help our team pull up your information.
Have a great day!
^Chrystel
Smart?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart feature on this is such a smoke & mirrors feature. Don’t fall for it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarlynF,
Thank you very much for your observation about our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Pice of junk range
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pice of junk ? Blow up on me after 3 weeks ! Don't buy this Stove .. vary disappointed at best buy Anthony Sandoval
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the urgency of this review, AnthonyS. We're here to help in the best way possible with your range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145438969) to help our team pull up your information.
Have a great day.
^Camille
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one to install range. Was not told this store has no one to install it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Still waiting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this in November and still have not received it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
DO NOT BUY FROM BESTBUY
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.do not buy, JUNK.OVEN NEVER WORKED.CAME OUT 5 TIMES TO REPAIR IT NEVER FIX IT. EVEN NEW, NO WARRANTY FROM BESTBUY!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that a new appliance shouldn't have to be repaired a few times, RussellW.
To better assist you, we would like to inquire further. Please contact our customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Oven Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to operate and easy to clean. Oven heats up quickly.
I would recommend this to a friend
